Tesla

Makes electric cars, robotaxis and grid batteries

Senior Infrastructure Incident Manager - IT Infrastructure Engineering

IT OperationsConfirmed live in the last 24 hours

Full-timeAustin, TX, USANo salary listedIn-person

About the Job

Requirements

At least 3 years of additional equivalent experience or evidence of exceptional ability related to the position.
Experience troubleshooting distributed systems.
Strong knowledge of multiple observability tools, including Splunk, Prometheus and Alert Manager, synthetic monitoring, and Grafana.
Basic understanding of Linux fundamentals, including Ubuntu and RHEL operating systems.
Basic understanding of network and traffic fundamentals.
Basic understanding of modern software architecture workflows and common design patterns.
Experience collaborating with network and data center teams to support large-scale infrastructure.
A bachelor's degree in Computer Science or Electrical Engineering, or equivalent experience.
Sound judgment, strong communication skills, and ability to work with internal customers in a fast-paced, high-visibility role.

Responsibilities

Ensure incidents are correctly escalated to responder teams and stakeholders.
Provide regular updates with a high-level summary of incidents in progress, including incident triggers, containment steps, and next action items.
Support incident troubleshooting and guide efforts toward containing impact.
Manage root cause analysis submissions with the incident point of contact.
Review incident tickets for completeness, incident description, root-cause understanding, incident timing, and tagging.
Work with Program Managers and teams to prioritize and complete incident follow-ups.
Work closely with Network Operations Center team analysts to streamline and improve processes and documentation.
Ensure all incidents are tagged with critical incident data.
Build and maintain dashboards and reports analyzing incident trends by team and mean time to acknowledge and mean time to resolve by team.

Category	Engineering & Information Technology
Location	AUSTIN, Texas
Requisition ID	288266
Type	Full-time

Job Description

Tesla’s Incident Management team supports global Infrastructure, Manufacturing, and Applications to identify and resolve problems with high-speed cross-team collaboration to reduce total time of business and customer impact. Infrastructure Incident Managers take part in a 24/7 Rotation to support all Tesla systems for Incident Response, problem follow up, preventative maintenance, and change management. Incident Managers ensure that escalations are accurately triaged and communicated, assist in troubleshooting, and track identified action items to full remediation. A successful candidate demonstrates outstanding communication skills, strong technical foundations, and excellent judgement.

Job Responsibilities

Major Incident Communications and Support
Ensure Incident is correctly escalated to responder teams and stakeholders
Provide regular updates with a high-level summary of the incident in progress - have an excellent understanding of the incident triggers, containment steps, and next action items
Support the Incident troubleshooting flow and steer towards impact containment
Manage RCA submissions with Incident POC
Review Incident tickets for completeness, description of incident, understanding of root cause, incident timing, and tagging
Work with Program Managers and teams to get incident follow ups prioritized and completed
Work closely with NOC Team Analysts to streamline and improve process and documentation
Ensure all incidents are tagged with critical incident data
Build and maintain dashboards and reports for analysis of incident Trend data by Team, MTTA/MTTR by Team

Job Requirements

3+ years of additional equivalent experience or evidence of exceptional ability related to the position
Experience with troubleshooting distributed systems
Strong knowledge of multiple observability tools: Splunk, Prometheus/Alert Manager, Synthetic Monitoring, Grafana
Basic understanding of Linux fundamentals (Ubuntu/RHEL OS)
Basic understanding of Network and Traffic fundamentals
Basic understanding of modern software architecture workflow and common design patterns
Experience in collaborating with network and data center teams for large scale infrastructure support
Bachelor’s Degree in Computer Science, Electrical Engineering or related field, or equivalent experience
Sound judgement, outstanding communication, & ability to work with internal customers in a fast-paced, high visibility role

About the Company

Tesla

Makes electric cars, robotaxis and grid batteries

Tesla makes electric cars and batteries that store power for homes and utilities, and it develops self-driving software and humanoid robots. In 2023, its Model Y became the first electric vehicle to rank as the world's best-selling car. Buyers order the Model 3 sedan, Model Y SUV, or Cybertruck pickup directly from Tesla instead of through dealers, and they charge on its Supercharger fast-charging network. It also sells Megapack and Powerwall batteries, runs a robotaxi service, and charges drivers a monthly fee for self-driving software that still needs their supervision. Tesla was founded in 2003, with Elon Musk as its lead early investor and a recognized co-founder, and it is based in Austin, Texas.

Company size: 10,001+
Company stage: IPO
Headquarters: Austin, TX
Founded: 2003

Recently Posted Jobs

Explore more opportunities at Tesla

See more jobs