Fashion Event & VIC Experience Manager

PURPOSE OF THE ROLE  

Chanel is a global luxury brand defined by timeless elegance, exceptional quality, creativity and savoir-faire. Rooted in a rich heritage and guided by forward-thinking creative vision, Chanel continues to set the standard for luxury across every touchpoint.  

Our fashion boutiques play a vital role in bringing each collection and campaign to life. We are seeking a passionate, driven and dedicated Event & VIC Experience Manager who will. conceive and deliver exceptional events and experiences for Chanel’s top clients in Switzerland. Thus, elevating the client experience and reflect the brand’s enduring values.  

As a key member of the Switzerland Fashion team, you will work in close partnership with the Client Strategy Manager and boutique-level Marketing & Clienteling Managers, ensuring that every event and experience is strategically aligned and locally relevant. 

Fixed term - full time position based in Geneva - MATERNITY COVER 

ABOUT THE ROLE 

• Collaboration & Synergies 
• Work closely with the Client Strategy Manager to ensure all events and VIC experiences support the broader client engagement strategy. 
• Empower boutique Marketing & Clienteling Managers by providing guidance, resources, and support for in-boutique events and client experiences, ensuring brand consistency and local impact. 
• Partner with the Regional Events and Client Engagement teams: 
• Deploy regional event and experience programs locally, adapting them to the Swiss market and boutique needs. 
• Share local insights, feedback, and performance results with regional teams to inspire and inform regional strategy. 
• Ensure Swiss events and experiences reflect both regional and global standards and ambitions. 
• Foster regular communication and collaboration with boutique and regional teams to tailor events and experiences to both local client preferences and overall regional objectives. 

• Key Responsibilities 

1. Event Conception & Execution 

• Guide boutiques in the orchestration of in-boutique events, ensuring alignment with client engagement objectives and brand guidelines. 
• Lead end-to-end production of market-level events: venue selection, logistics, supplier management, on-site operations, and troubleshooting. 

2. VIC Experience & Engagement 

• Develop bespoke events & experience journeys for top clients, collaborating with boutique teams to ensure seamless and exclusive experiences at every touchpoint. 
• Support and advise boutiques in the design and execution of in-store luxury experiences and hospitality services. 
• Provide the regional team with up-to-date market trends and competitor event insights through regular competitive reports, helping to shape and elevate our event strategy for Top Clients. 

3. Event Performance & Community 

• Analyze event performance (KPIs, feedback, ROI) and share learnings with market, boutique, and regional teams. 
• Animate and nurture an event community, fostering best practice sharing across boutiques and the market. 

4. Budget & Compliance 

• Manage event budgets, supporting boutiques in local budget tracking and optimization. 
• Ensure compliance with brand standards and legal requirements for all events and experiences. 

ABOUT YOU  

• Academic background with minimum 8 years’ experience in event/project management, ideally in luxury or client service industries. 
• Proven ability to manage multiple projects and stakeholders at market and boutique level. 
• Strong leadership, communication, negotiation, and organizational skills. 
• Creative mindset with attention to detail and a passion for delivering exceptional client experiences. 
• Fluent in French and English; German is a plus.