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Staccato

Sales and customer service training provider

Hospitality & Membership Manager

Account ManagementConfirmed live in the last 24 hours
Full-timePahrump, NV, USANo salary listed

About the Job

Requirements

  • A high school diploma or GED is required.
  • Three to five years of experience in membership sales, private club or resort hospitality, or event sales is required.
  • A proven record of selling memberships, packages, or premium experiences against monthly targets is required.
  • The candidate must be warm, polished, and calm when interacting with high-value guests, executives, and corporate clients.
  • The candidate must be able to manage numerous inquiries, events, and member issues with strong follow-through.
  • The candidate must be comfortable using point-of-sale, booking, and customer relationship management systems such as Celerant, FareHarbor, or HubSpot, as well as Asana and Microsoft 365, and maintain accurate member and billing data.
  • The candidate must be able to interpret membership reports, identify cancellation and renewal trends, and act on them.
  • Clear, professional written and spoken communication is required.
  • The candidate must work effectively with front desk, range, and retail teams without direct authority over them.
  • A valid driver's license is required.
  • All team members must be U.S. citizens and pass drug screening and background checks.
  • The candidate must be able to work indoors and outdoors on an active range in desert heat, cold, and wind, tolerate regular exposure to gunfire noise while using hearing and eye protection on the range, stand and walk for long periods on uneven ground, and lift up to 25 pounds.
  • Evening, weekend, and holiday work is required, with occasional travel to Staccato Ranch Texas.

Responsibilities

  • Own the Staccato Vegas membership pipeline from initial inquiry through signed membership, responding to every web form submission, call, walk-in, and referral within one business day, logging outreach in the inquiry tracker and customer relationship management system, running tours and range visits, and converting prospects into Patriot, Patriot Family, Freedom, and Corporate memberships.
  • Sell and manage Corporate membership accounts, build company rosters in the point-of-sale system, add or remove members as companies scale, and maintain account contacts and renewal dates.
  • Complete a welcome call with each new member to learn why they joined, their experience level, firearms owned, preferred disciplines, and competition interests; send a welcome email and member number, enroll eligible members in Staccato Care, and book their first class or experience.
  • Review aging and past-due account reports weekly; handle pauses, cancellations, prorations, and refund requests; conduct retention conversations before cancellations; and ensure cancellations and renewals are processed consistently across systems to prevent billing errors.
  • Maintain accurate membership data in Staccato Hub and Celerant point-of-sale, reconcile counts with Finance monthly, report weekly membership and event metrics to the Director of Community & Retail, and prepare membership slides for board updates.
  • Transition legacy members, including Heritage, National, and 368 program members, to current membership levels by clearly explaining benefits and protecting goodwill.
  • Sell, plan, and host corporate outings and private groups, including Half Day and full-day HAVOC, Long Range Royalty, Rolling Thunder, Destruction Canyon, Freedom Court, the Mile Shot, and private setups; quote pricing, build itineraries, confirm headcounts and guest details, and manage bookings through Asana and FareHarbor with Range Operations, instructors, and food service.
  • Plan and host visits for VIP guests, manufacturer and industry partners, law enforcement groups, and Staccato leadership, including range time, equipment, lunch, and transportation.
  • Build a year-round calendar of member-only events, including Staccato Range Day, competitions such as SWAT Comp, training days, and social events.
  • Own the clubhouse and check-in experience, including waivers, guest passes, group lunch pre-orders, the member lounge, and patio; recognize members and resolve concerns on site.
  • Coordinate with Retail on the Staccato pistol buying experience, member pricing, and member-only Staccato discounts, and refer purchase leads to the appropriate team.
  • Write and maintain standard procedures for inquiry follow-up, welcome calls, cancellations, and group bookings, and share them with front desk and range staff to ensure consistent service across shifts.
  • Collaborate with the Staccato Ranch Texas membership team, Marketing, Customer Service, and Finance to share referrals, align pricing and policies, and run joint promotions.
  • Ensure guests complete waivers and check-in, follow range rules and company policy, and firearm purchases comply with federal and Nevada requirements; immediately escalate safety or conduct concerns.

Desired Qualifications

  • A bachelor's degree in Hospitality, Business, Marketing, or a related field is preferred.
  • Experience at a private club, country club, shooting range, or luxury hospitality venue is preferred.
  • Working knowledge of firearms and shooting sports, a genuine interest in the sport and Staccato brand, and NRA, USCCA, or similar firearms certification are preferred.

About the Company

Staccato

Sales and customer service training provider

Staccato provides sales and customer service training through five programs, including a Guaranteed ROI on Training Investments, Group Coaching for Salespeople, Unified Selling Solution, Creating and Selling Competitive Advantages, and Customized Training Options. Its products work by organizations enrolling in structured curricula and coaching sessions that build selling and service skills, with the Unified Selling Solution offering a standardized approach to selling. Staccato differentiates itself by promising measurable ROI on training investments and combining core frameworks with customized options to fit client needs. The goal is to help companies improve sales results and customer service outcomes through practical, results-focused training.

Company size
11-50
Company stage
Not listed
Total funding
Not listed
Headquarters
Georgetown, TX
Founded
1988

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