HealthPartners

HealthPartners

Integrated health system and health plans

Clinical Support Technician - Otolaryngology

Full-TimeUpdated on 9/30/2026
$22.16 - $28.08/hr

+ Shift differential + Bonus + Sales incentive + Productivity pay

Mid
St Paul, MN, USA
In Person

About the job

Requirements
  • A high school diploma or GED is required.
  • Two years of customer service experience and/or healthcare experience are required.
  • Medical Terminology and Pharmacology online courses must be completed within six months of hire.
  • A Basic Life Support course must be completed within one week of hire and maintained in accordance with American Heart Association certification requirements; online-only courses are not accepted.
  • Demonstrated organizational skills are required.
  • Demonstrated verbal and written communication skills, including appropriate English grammar and spelling, are required.
  • The ability to follow detailed instructions, work efficiently despite interruptions, and maintain a courteous and cooperative manner is required.
  • The ability to function with multiple priorities and interruptions is required.
Responsibilities
  • Provide or support patient care by performing tasks consistent with professional standards and organizational policies and procedures.
  • Function in a supply aid and/or sterilization capacity by maintaining a safe, stocked, clean, and organized work area.
  • Implement cleaning and sterilizing procedures to support infection control and Occupational Safety and Health Administration standards.
  • Room patients according to rooming process standards.
  • Obtain and accurately record vital signs and other pertinent physical measurements.
  • Collect, update, and document expanded medication histories according to authorized policy.
  • Prepare examination and treatment rooms and set them up for procedures.
  • Complete chart preparation for patient appointments based on the clinic visit type and reason for the appointment.
  • Accurately receive and relay messages and test results to the appropriate person or location according to clinic practices and standards.
  • Gather necessary information from callers and relay it to the appropriate provider for follow-up.
  • Complete patient correspondence when requested.
  • Assist patients in completing forms when appropriate.
  • Maintain a current inventory of instruments and equipment.
  • Calibrate instruments and equipment as needed, maintain them in proper working order, and document all maintenance.
  • Stock supply cabinets and rooms and organize items as needed.
  • Remove and dispose of outdated supplies according to department procedures.
  • Prepare and sterilize instruments and equipment according to procedure.
  • Complete scheduled cleaning requirements for designated work areas.
  • Document completion of cleaning and sterilization work to comply with infection control and Occupational Safety and Health Administration standards.
  • Accurately and completely document patient care and education materials in the electronic health record in a timely manner.
  • Mentor new colleagues and students when trained and working in this role.
  • Identify the orientee's learning needs and plan appropriate learning experiences.
  • Implement an individualized orientation plan for the orientee.
  • Validate the clinical competence of the orientee.
  • Facilitate development of the orientee's organizational and prioritization skills.
  • Serve as a professional role model.
  • Provide feedback and educational opportunities in partnership with the leader and educator.
  • Promote a safe work environment, maintain regular and timely attendance, protect confidentiality, and complete mandatory education and organizational requirements.
  • Coordinate and communicate effectively with patients, caregivers, clinicians, and the interdisciplinary team.
  • Participate in educational and professional development activities and maintain required competencies.
  • Contribute to a supportive and healthy work environment.
Desired Qualifications
  • Graduation from an accredited pharmacy technician program, or current registration as a pharmacy technician with at least one year of pharmacy technician experience, is preferred.
  • Graduation from an accredited Nursing Assistant program and current Nursing Assistant Certification are preferred.

About the company

HealthPartners is an integrated nonprofit health care organization that combines medical and dental care with health plan financing and administration. It runs a large multi-specialty physician group and administers health plans for millions of members. The company differentiates itself through its nonprofit, member-governed structure, large in-house physician network, and coordinated delivery under one umbrella. Its goal is to improve member and community health by providing affordable, accessible, and comprehensive care and coverage.

Company Size

5,001-10,000

Company Stage

Debt Financing

Total Funding

$116M

Headquarters

Bloomington, Minnesota

Founded

1957

Get referred to HealthPartners

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Simplify Jobs

Simplify's Take

What believers are saying

  • September 14, 2026 CGM program targets 500 members and starts November 1.
  • April 23, 2026 launch of CareConnect HQ opens July 1 employer sales.
  • A 2026 Como Clinic replacement adds orthopedics, endocrinology, OB-GYN, CT, and MRI.

What critics are saying

  • 2025 operating loss reached 1% on $9.3 billion revenue, exposing margin pressure.
  • Medical costs rose 11% and specialty drugs 10.4%, outpacing pricing power.
  • Persistent cost inflation and employer defection break HealthPartners' integrated care-financing model.

What makes HealthPartners unique

  • Integrated care, clinics, health plan, and research create proprietary clinical-economic feedback loops.
  • International Diabetes Center leadership gives HealthPartners unusual diabetes and CGM operational expertise.
  • CareConnect HQ and Simplica bundle pricing, networks, and claims administration with Quartz.

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Benefits

Health Insurance

Dental Insurance

401(k) Company Match

Paid Vacation

Life Insurance

Disability Insurance

Professional Development Budget

Growth & Insights and Company News

Headcount

6 month growth

↑ 7%

1 year growth

↑ 7%

2 year growth

↑ 7%
HealthPartners
Sep 14th, 2026
HealthPartners launches program to expand access to CGM technology for people living with diabetes

HealthPartners launches program to expand access to CGM technology for people living with diabetes. September 14, 2026 BLOOMINGTON, Minn. - HealthPartners will soon begin enrolling members in a new quality improvement program designed to expand access to continuous glucose monitor (CGM) technology and provide personalized support for people living with insulin-requiring diabetes. The program aims to develop a more accessible and sustainable model for CGM care by pairing technology with support from community-based Medication Therapy Management (MTM) pharmacists. Enrollment is expected to begin Nov. 1, 2026, with a goal of reaching approximately 500 members living with type 1 diabetes or insulin-treated type 2 diabetes. CGMs are small, wearable devices that continuously measure glucose levels throughout the day and night, providing real-time information about glucose trends and patterns. Unlike traditional finger-stick testing, CGMs can help people better understand how factors such as food, activity and medications affect their glucose levels. Research shows CGM use can improve outcomes for people living with diabetes, including helping reduce complications and diabetes-related hospitalizations. However, cost, access, technology support and uncertainty about how to interpret CGM data can create barriers for many people. "Diabetes technology keeps advancing, and CGMs are a great example of that," said Ginger Kakacek, MD, chief medical officer, HealthPartners health plan. "But access to the technology and ongoing support for patients, particularly those in rural communities, hasn't always kept up." To help address these barriers, HealthPartners will partner with its contracted MTM pharmacist network to provide members with ongoing education and support in their local communities. Pharmacists will help members start using CGMs, troubleshoot challenges, understand their glucose data and connect patterns to everyday health decisions. Over the next two years, HealthPartners will evaluate if this model supports CGM use, reduces disparities, improves diabetes management and improves member engagement. The program will track measures including CGM adoption, glucose-related outcomes and diabetes care indicators to better understand what approaches can help more people benefit from this technology. "This effort reflects our commitment to using innovation with intention, combining technology, community partnerships and personalized support to improve health outcomes," Dr. Kakacek said. As part of the quality improvement initiative, HealthPartners Institute's International Diabetes Center (IDC) is providing clinical and operational leadership through creation of evidence-based CGM management guidance and educational resources for type 1 and insulin-treated type 2 diabetes, development of pharmacist training modules, and dissemination of project findings. IDC is also serving as a clinical expert and partner in pilot implementation and evaluation. HealthPartners health plan and MTM Pharmacy Services teams are leading engagement with contracted community-based MTM pharmacists, building the community pharmacy network, identifying eligible members, supporting pharmacist recruitment and training, and conducting member and pharmacist outreach efforts to expand CGM access and improve diabetes management in underserved communities across Minnesota. The program is supported through a $4.2 million grant to the Alliance of Community Health Plans (ACHP) from the Leona M. and Harry B. Helmsley Charitable Trust . The grant is being shared among four ACHP member health plans. The funding will support program development, staffing, supplies and implementation costs. Additional support from CGM manufacturers Dexcom and Abbott will help remove cost barriers for participating members. About HealthPartners HealthPartners is a nonprofit organization with a mission of improving health and well-being in partnership with its members, patients and community. An integrated system of care and coverage since its founding in 1957, HealthPartners operates hospitals and clinics, health plans, and a research and education institute. The Minneapolis-based organization serves more than 1.4 million patients in Minnesota and Wisconsin and 1.4 million medical and dental health plan members nationwide. For more information, visit healthpartners.com.

HealthPartners
Sep 3rd, 2026
HealthPartners President and CEO Andrea Walsh named a 2026 Fierce 50 honoree

HealthPartners President and CEO Andrea Walsh named a 2026 Fierce 50 honoree. September 3, 2026 BLOOMINGTON, Minn. - HealthPartners President and CEO Andrea Walsh has been named one of the 2026 Fierce 50 honorees, recognizing individuals and organizations driving advancements in medicine, fostering innovation and shaping the future of health care and biopharma. Selected by the editors of Fierce Healthcare, Fierce Biotech and Fierce Pharma, the annual Fierce 50 honors leaders and organizations making meaningful contributions, including advancing scientific discovery, improving community health to expanding access and reimagining how care is delivered. "It's an honor to be recognized among leaders who are working to make health care better for people and communities," Walsh says. "This is a reflection of the incredible work of our 28,000 colleagues who bring expertise, compassion and a spirit of innovation to everything they do. Together, we're focused on making care and coverage simpler, more affordable and easier to access while building trusted relationships with the patients, members and the communities we serve." Walsh has served as president and CEO of HealthPartners since 2017, leading one of the nation's largest nonprofit, consumer-governed health care organizations. The Minnesota-based integrated health system provides health plan coverage to 1.6 million members and health care services to 1.4 million patients. During her tenure, HealthPartners has continued to build on its reputation as a national leader in high-quality, affordable care and coverage. Walsh has focused on building healthy, high-performing teams and strengthening partnerships to improve health equity, children's health, mental health and other important areas of community health and well-being. Before becoming president and CEO, Walsh served for nearly 15 years as executive vice president and chief marketing officer at HealthPartners. She previously served as corporate counsel, leading legal, compliance and public affairs. Walsh is on the boards of the Y of the North and the Federal Reserve Bank of Minneapolis. In 2020, she was named Executive of the Year by the Minneapolis/St. Paul Business Journal, and in 2025 she was inducted into Twin Cities Business magazine's Minnesota Business Hall of Fame. "Now in its fourth year, the Fierce 50 continues to show that progress in this industry doesn't come from just one place," said Ayla Ellison, editor-in-chief of Fierce Life Sciences and Healthcare. "It's showing up in the lab, in executive leadership, in community clinics and in advocacy work that never makes headlines. These honorees remind us that impact takes a lot of different shapes. We're honored to celebrate all of them." About HealthPartners HealthPartners is a nonprofit organization with a mission of improving health and well-being in partnership with its members, patients and community. An integrated system of care and coverage since its founding in 1957, HealthPartners operates hospitals and clinics, health plans, and a research and education institute. The Minneapolis-based organization serves more than 1.4 million patients in Minnesota and Wisconsin and 1.6 million medical and dental health plan members nationwide. For more information, visit healthpartners.com.

HealthPartners
Jun 25th, 2026
HealthPartners environmental stewardship recognized with 13 national awards

HealthPartners environmental stewardship recognized with 13 national awards. Practice Greenhealth, an advocate for sustainability, honors HealthPartners and its 8 hospitals June 25, 2026 BLOOMINGTON, Minn. - HealthPartners has received the System for Change award from Practice Greenhealth, the country's leading organization dedication to environmental stewardship in health care, for the 12th consecutive year. The honor is one of 13 awards recognizing the comprehensive sustainability programs implemented throughout HealthPartners and across all eight of its hospitals. The awards highlight a wide range of sustainability efforts, including work to reduce HealthPartners' carbon footprint, implementing smarter purchasing decisions, advancing green building standards, and promoting sustainable food practices. "We're proud to lead the way in environmental stewardship in health care," says Andrea Walsh, HealthPartners President and CEO. "Having a clean and safe environment is essential to helping the members, patients and communities we serve thrive now and in the future." Practice Greenhealth also awarded Circles of Excellence awards to HealthPartners for finishing in the Top 10 in three specific categories - waste reduction, sustainable procurement and green building. Additionally, two HealthPartners hospitals, Methodist Hospital and Regions Hospital, earned the prestigious Top 25 Environmental Excellence Award, Practice Greenhealth's highest honor for hospitals, recognizing facilities that lead the industry in sustainability. All other HealthPartners hospitals received the Greenhealth Leader Award, recognizing them for being in the top 20% of applicants. 2026 Practice Greenhealth awards included: * HealthPartners - Greenhealth System for Change Award; Circles of Excellence in Waste, Sustainable Procurement, and Green Building * Amery Hospital & Clinic - Greenhealth Leader Award * Hudson Hospital & Clinic - Greenhealth Leader Award * Hutchinson Health - Greenhealth Leader Award * Lakeview Hospital - Greenhealth Leader Award * Methodist Hospital - Greenhealth Top 25 Award * Olivia Hospital & Clinic - Greenhealth Leader Award * Regions Hospital - Greenhealth Top 25 Award; Circle of Excellence in Food * Westfields Hospital & Clinic - Greenhealth Leader Award For additional information about HealthPartners' sustainability initiatives, visit healthpartners.com/sustainability. About HealthPartners HealthPartners is a nonprofit organization with a mission of improving health and well-being in partnership with its members, patients and community. An integrated system of care and coverage since its founding in 1957, HealthPartners operates hospitals and clinics, health plans, and a research and education institute. The Minneapolis-based organization serves more than 1.4 million patients in Minnesota and Wisconsin and 1.4 million medical and dental health plan members nationwide. For more information, visit healthpartners.com. About Practice Greenhealth Practice Greenhealth is the leading membership and networking organization for sustainable health care, delivering environmental solutions to hospitals and health systems across the U.S. and Canada. Learn more at practicegreenhealth.org .

HealthPartners
Jun 24th, 2026
HealthPartners announces vice president of scheduling and patient access

HealthPartners announces vice president of scheduling and patient access. Carrie Stobba leads efforts to ensure timely and appropriate access to care across HealthPartners' care group. June 24, 2026 BLOOMINGTON, Minn. - HealthPartners today announced that Carrie Stobba has joined the organization as vice president of scheduling and patient access. In her new role, Stobba leads efforts to ensure timely and appropriate access to care across HealthPartners' care group, including primary and specialty care, and hospital-based services. Her work focuses on building simple and predictable systems for patients to get the care they need and want, when and where they want it. "Carrie brings strong experience in making healthcare simpler, more affordable and highly reliable," said Megan Remark, HealthPartners executive vice president and chief operating officer. "She'll help us continue making it easier for patients to access the care they need." Twenty of Stobba's 22 years in healthcare have been in leadership. She returns to the Twin Cities, where she began her career as a physical therapist at North Memorial Health after receiving her doctorate in physical therapy from the University of Minnesota. Stobba most recently was vice president of medical group services at Advocate Health in Charlotte, N.C., where she led clinic operations, ambulatory data analytics development, patient experience improvement, integrated call center strategy, electronic health record and operational enhancements, and access strategies. "I'm honored and excited to join HealthPartners," Stobba said. "This team shows its commitment to serving members, patients and our community with every decision. The work of transforming patient access is personal: Being there when people need care is the right thing to do and fundamental to our success as an organization." About HealthPartners HealthPartners is a nonprofit organization with a mission of improving health and well-being in partnership with its members, patients and community. An integrated system of care and coverage since its founding in 1957, HealthPartners operates hospitals and clinics, health plans, and a research and education institute. The Minneapolis-based organization serves more than 1.4 million patients in Minnesota and Wisconsin and 1.4 million medical and dental health plan members nationwide. For more information, visit healthpartners.com.

Business Wire
May 18th, 2026
HealthPartners appoints Sarah Karlgaard as chief legal officer

HealthPartners has appointed Sarah Karlgaard as senior vice president and chief legal officer, effective 18 May. She will oversee legal, clinical risk management, integrity and compliance, physical security and sustainability functions. Karlgaard brings 20 years of legal experience, including six years as general counsel. Most recently, she served as vice president, general counsel and secretary for FUJIFILM Holdings America Corporation, where she led the legal function across 23 subsidiaries in the United States, Canada and Latin America. The Minneapolis-based nonprofit operates hospitals, clinics and health plans, serving over 1.4 million patients in Minnesota and Wisconsin. Karlgaard holds a law degree from Drake University Law School and a business degree from Concordia College.