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Ravenna

AI-powered Slack-based internal help desk

AI Engineer

AI Application EngineeringConfirmed live in the last 24 hours
Full-timeRemote

About the Job

Requirements

  • At least five years of experience building production systems.
  • Experience designing complex systems that are reliable, maintainable, and scalable.
  • Experience building systems around large language models in production environments.
  • Experience designing prompts, managing context, orchestrating tool usage, and improving model-output reliability.
  • Experience building evaluation frameworks, designing datasets, and using experiments to improve prompts, models, and system architecture.
  • Experience with retrieval-augmented generation systems and understanding of how retrieval quality affects model performance.
  • Comfort working with embeddings, vector databases, and semantic search, and understanding of how these differ from traditional search and indexing systems.
  • Conceptual understanding of modern language models, including transformers, attention mechanisms, and tradeoffs between model architectures.
  • Understanding of LLM strengths and weaknesses, including hallucinations, prompt sensitivity, context limits, latency, and cost.
  • Comfort running experiments across prompts, models, and system designs and using evaluation data and real-world feedback to guide improvements.
  • Ability to think carefully about architecture, testing, observability, performance, and operational reliability.

Responsibilities

  • Design and implement systems that integrate large language models into product workflows, including prompt pipelines, tool integration, structured outputs, and systems combining models with traditional software components.
  • Develop robust LLM systems that account for model limitations and failure modes, and build safeguards, retries, evaluation loops, and observability into production features.
  • Create evaluation datasets and tooling to measure model performance, iterate on system design, and prevent regressions as models and prompts evolve.
  • Design and optimize retrieval pipelines for LLM applications, including chunking strategies, indexing approaches, vector search, and improvements to retrieval quality and speed.
  • Collaborate with product, design, and engineering teammates to build product features that use AI.
  • Write clean, maintainable, well-tested code.
  • Contribute to system architecture, code reviews, and engineering processes that ensure platform reliability and scalability.

About the Company

Ravenna

AI-powered Slack-based internal help desk

Ravenna is an AI-powered help desk platform designed for companies that support employees via Slack. It automates internal support tasks, enabling teams to respond faster and more accurately, and it integrates directly with Slack so employees can get help where they already communicate. The product learns from resolved requests to improve over time and provides actionable metrics to track team performance, helping reduce churn and speed up sales cycles. Ravenna also focuses on employee onboarding and offboarding, and includes expense management features that can flag personal purchases to keep finances in order. The service is offered on a subscription basis and is based in Seattle, WA.

Company size
51-200
Company stage
Early VC
Total funding
$15M
Headquarters
Seattle, WA
Founded
2024

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