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Ravenna

AI-powered Slack-based internal help desk

AI Engineer

Full-Time
$160k - $200k/yr+ Equity
Senior
Remote in USA+1 moreMore locations: Seattle, WA, USA
Remote
Software EngineeringAI Application Engineering

About the job

Requirements
  • At least five years of experience building production systems.
  • Experience designing complex systems that are reliable, maintainable, and scalable.
  • Experience building systems around large language models in production environments.
  • Experience designing prompts, managing context, orchestrating tool usage, and improving model-output reliability.
  • Experience building evaluation frameworks, designing datasets, and using experiments to improve prompts, models, and system architecture.
  • Experience with retrieval-augmented generation systems and understanding of how retrieval quality affects model performance.
  • Comfort working with embeddings, vector databases, and semantic search, and understanding of how these differ from traditional search and indexing systems.
  • Conceptual understanding of modern language models, including transformers, attention mechanisms, and tradeoffs between model architectures.
  • Understanding of LLM strengths and weaknesses, including hallucinations, prompt sensitivity, context limits, latency, and cost.
  • Comfort running experiments across prompts, models, and system designs and using evaluation data and real-world feedback to guide improvements.
  • Ability to think carefully about architecture, testing, observability, performance, and operational reliability.
Responsibilities
  • Design and implement systems that integrate large language models into product workflows, including prompt pipelines, tool integration, structured outputs, and systems combining models with traditional software components.
  • Develop robust LLM systems that account for model limitations and failure modes, and build safeguards, retries, evaluation loops, and observability into production features.
  • Create evaluation datasets and tooling to measure model performance, iterate on system design, and prevent regressions as models and prompts evolve.
  • Design and optimize retrieval pipelines for LLM applications, including chunking strategies, indexing approaches, vector search, and improvements to retrieval quality and speed.
  • Collaborate with product, design, and engineering teammates to build product features that use AI.
  • Write clean, maintainable, well-tested code.
  • Contribute to system architecture, code reviews, and engineering processes that ensure platform reliability and scalability.

About the company

Ravenna is an AI-powered help desk platform designed for companies that support employees via Slack. It automates internal support tasks, enabling teams to respond faster and more accurately, and it integrates directly with Slack so employees can get help where they already communicate. The product learns from resolved requests to improve over time and provides actionable metrics to track team performance, helping reduce churn and speed up sales cycles. Ravenna also focuses on employee onboarding and offboarding, and includes expense management features that can flag personal purchases to keep finances in order. The service is offered on a subscription basis and is based in Seattle, WA.

Company Size

51-200

Company Stage

Early VC

Total Funding

$15M

Headquarters

Seattle, Washington

Founded

2024

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Simplify's Take

What believers are saying

  • Ravenna's August 2026 site says ticket volume falls by up to 70%.
  • Slack Assistants integration shipped February 18, 2025, widening distribution inside Slack.
  • The company targets IT, HR, finance, and operations teams, expanding wallet share.

What critics are saying

  • ClearFeed, Unthread, and Atlassian Assist crowd Ravenna's category with deeper enterprise footprints.
  • Slack can copy Ravenna's assistant features and bundle them into Workspace.
  • If workflow automation stalls, Ravenna becomes a thin Slack wrapper competing on price.

What makes Ravenna unique

  • Slack-native service desk keeps IT, HR, and Ops support inside employees' daily workflow.
  • Ravenna Agents and CoPilot automate tickets, workflows, and answers from Slack context.
  • Khosla, Madrona, and Founders Co-op backed Ravenna's $15M seed and pre-seed.

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Benefits

Unlimited Paid Time Off

Company Equity

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

0%

2 year growth

0%
GeekWire
Apr 23rd, 2025
Ravenna raises $15M for AI help desk

Seattle startup Ravenna has raised $15 million from investors including Khosla Ventures, Madrona, and Founders' Co-op to enhance internal help desk support using AI and Slack integration. Founded by former leaders at Zapier and AWS, Ravenna aims to streamline IT support by automating repetitive tasks and providing analytics. The company targets mid-market firms and has 14 employees. Notable angel investors include Zapier founders and OpenAI CCO Giancarlo Lionetti.