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Tesla

Makes electric cars, robotaxis and grid batteries

Customer Support Advisor - Romanian and German

Customer SupportConfirmed live in the last 24 hours
Full-timeBerlin, GermanyNo salary listed

About the Job

Requirements

  • Work effectively across multiple digital systems and switch between them.
  • Have customer-service orientation and patience when interacting with different customers by phone, and respond to differing customer needs.
  • Be willing to provide weekend support once a month.
  • Communicate in German at C1 level, English at B2–C1 level, and Romanian at C1 level, both orally and in writing.
  • Have work authorization for Germany; residence in or around Berlin is preferred.

Responsibilities

  • Capture complex customer inquiries quickly and in a solution-oriented manner by phone and in writing.
  • Identify customer needs and proactively resolve roadside-assistance, technical, and general support requests.
  • Respond promptly to customer inquiries by phone, SMS, and email, providing solution-oriented support to different customer types.
  • Assess customer needs and inquiries and ensure they are escalated promptly and efficiently.
  • Use software and tools to maintain accurate records of support cases and communications.
  • Continuously improve customer service and ensure quality to serve existing and potential customers effectively.

About the Company

Tesla

Makes electric cars, robotaxis and grid batteries

Tesla makes electric cars and batteries that store power for homes and utilities, and it develops self-driving software and humanoid robots. In 2023, its Model Y became the first electric vehicle to rank as the world's best-selling car. Buyers order the Model 3 sedan, Model Y SUV, or Cybertruck pickup directly from Tesla instead of through dealers, and they charge on its Supercharger fast-charging network. It also sells Megapack and Powerwall batteries, runs a robotaxi service, and charges drivers a monthly fee for self-driving software that still needs their supervision. Tesla was founded in 2003, with Elon Musk as its lead early investor and a recognized co-founder, and it is based in Austin, Texas.

Company size
10,001+
Company stage
IPO
Headquarters
Austin, TX
Founded
2003

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