Client Service Associate - Employee Benefits or Commercial Insurance
About the job
- A high school diploma or equivalent is required; an associate's or bachelor's degree is preferred.
- An active Property & Casualty or Life & Health license is required, or the ability to obtain one within 100 days of employment.
- Intermediate Microsoft Office skills, including Excel, Word, PowerPoint, and Outlook, are required.
- Ability to organize, plan, and prioritize effectively is required.
- Intermediate to advanced communication skills, including listening, speaking, and writing, are required.
- Ability to work well in a team environment is required.
- Must be legally authorized to work in the United States.
- Develop an understanding of and adopt Hylant's servicing tools and processes.
- Obtain Property & Casualty or Life & Health licensure and develop knowledge of the insurance marketplace, products, and services.
- Provide general administrative and document-management support to client service teams, including preparing, printing, binding, and distributing client presentations and other deliverables; running and distributing reports; and managing physical and electronic client documentation.
- Enter data and maintain client information in agency management systems, including initial client setup, client information updates, policy details, and document management.
- Process and distribute insurance verification requests, such as certificates of insurance, identification cards, or similar documentation, as requested.
- Assist in compiling required documents for client renewals and submissions, as directed by the appropriate client service team member.
- Assist with policy and account activities by gathering, compiling, and preparing necessary information, and following up on and processing documents as directed.
- Cross-train in specialized Property & Casualty or Employee Benefits functions to gain broad awareness of client service functions.
- Perform other duties and special projects as requested.
About the company
Hylant is a full-service insurance broker and risk-management partner that serves businesses and individuals. It assesses risks, designs customized coverage and benefit plans, works with multiple carriers, and provides ongoing support such as wellness programs, risk control, and claims management. With over 1,000 professionals across several states, it offers integrated guidance that goes beyond selling policies by focusing on risk management and wellness. Its goal is to help clients protect people and assets with practical, tailored insurance and risk-management solutions.
Company Size
1,001-5,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Toledo, Ohio
Founded
1935
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Simplify's Take
What believers are saying
- Hylant won Best Place to Work in Insurance for the 18th straight year, October 2, 2026.
- Hylant's internship program again made RISE Elite 50, supporting future hiring pipelines.
- April 2026 Elkhart expansion and June 2026 Arctic Wolf award show active growth momentum.
What critics are saying
- Hylant's No. 29 scale trails Alliant, HUB, Lockton, and Acrisure in national competition.
- Cybersecurity partnerships can commoditize quickly as brokers bundle Arctic Wolf-type tools.
- Regional expansion depends on relationship leaders; losing key producers would damage local market buildouts.
What makes Hylant unique
- Privately held since 1935, Hylant sells long-term advisory relationships, not transactional brokerage.
- Hylant ranked No. 29 on Insurance Journal's 2026 Top 100 P/C Agencies.
- Captive insurance expertise and Hylant Consulting deepen specialization beyond standard brokerage.
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Benefits
Training Programs
Company News
Hylant hires Samson as senior captive account manager. Hylant Global Captive Solutions appoints Sheril Samson as senior captive account manager, a role Samson took up in September. The post sits within Hylant Consulting and is based in Mumbai on a hybrid basis. Samson joins from WTW, after more than 12 years with the broker in India. Samson was a manager at WTW from April, having previously served as assistant manager from 2023, team lead from 2019, senior specialist from 2017 and specialist from 2014. Hylant credits Samson with more than a decade of experience across insurance accounting, captive insurance, financial reporting and regulatory compliance. Samson's own professional summary describes expertise in accounting, legal entity controllership and group-level financial management across international markets, alongside statutory compliance and leading a team of chartered accountants. Hylant Global Captive Solutions provides captive consulting and management, running feasibility studies, implementation work covering business plans, policy drafting, service provider selection and domicile regulator engagement, and ongoing captive management across board meetings, renewals, underwriting and corporate administration. The team also advises on programme design and on captive exit through commutations, novations, sale of the captive and reinsurance, and works on group captives, single-parent captives and cell facilities. The team is led by Anne Marie Towle, who joined Hylant in 2019 and leads its global captive solutions business. Hylant was founded in 1935 by Edward P. Hylant in Toledo, Ohio, and describes itself as family owned. Fourth-generation family members hold senior roles in the business.
Hylant named a Best Place to Work in Insurance for 18th consecutive year. Recognition reflects Hylant's ongoing commitment to culture, people, and purpose. October 2, 2026 Toledo, OH - October 2, 2026 - Hylant, one of the largest privately held insurance brokers in the United States, is proud to announce it has been named a Best Place to Work in Insurance by Business Insurance for the 18th consecutive year. The annual program, presented by Business Insurance and Best Companies Group, recognizes agents, brokers, insurers, and other providers with the highest levels of employee engagement and satisfaction. Honorees are selected through a two-part assessment: an employer questionnaire covering policies, practices, and demographics, and a confidential employee survey. Responses are evaluated across eight areas, including leadership and planning, corporate culture and communications, role satisfaction, work environment, training and development, and pay and benefits. "What makes this one meaningful is who it comes from," said Bubba Berenzweig, CEO of Hylant. "This award is decided by our employees, so 18 years in a row is really 18 years of them telling us we're getting it right." Because the honor is based largely on direct employee feedback, it carries particular weight at Hylant, where culture has been a defining trait since the firm's founding in 1935. What began as a family-owned agency in Toledo has grown into a nationally recognized brokerage, with a continued focus on personalized service, integrity, and long-term relationships. About Hylant. Hylant is among the largest privately held insurance brokers in the United States, renowned for both expertise and high-touch service. Since 1935, Hylant has helped clients identify and address risk-related challenges before they become unmanageable by delivering solutions unique to their circumstances. Hylant offers comprehensive risk management consultation, alternative risk financing services, business insurance brokerage, employee benefits brokerage and consultation, small business insurance and personal insurance services. Hylant provides solutions locally, nationally, and internationally.
New consulting manager promoted at Hylant. Claire Richardson (pictured) has announced that she has been promoted to a consulting manager at Hylant. In a statement on LinkedIn she said that she is grateful for the opportunity and looking forward to continuing to grow, lead, and support what she describe ed as the exceptional Hylant Consulting team. Richardson interned with the Hylant Global Captive Solutions team before joining full-time in June 2021 as a captive consultant to work on educating stakeholders, completing feasibility studies and strategic review analyses, executing domicile analyses, and client-specific data analysis to provide the best service and value to clients of any size and industry looking to alternative risk transfer solutions. She was promoted to senior captive consultant in September 2024 and was one of Captive International's FORTY Under 40 alumni the same year. Her expertise continues to grow through her involvement in the captives industry as she is a part of the conference planning committees for the North Carolina Captive Insurance Association and the Vermont Captive Insurance Association. Richardson serves on the Captive Insurance Companies Association's NEXTGen board, and additionally as co-chair on subcommittees NEXTGen and Amplify Women initiatives, empowering young and diverse talent. She sits on the CISR board of governors for The National Alliance for Insurance Education & Research. Editor's picks. 30 September 2026 11 September 2026 10 September 2026 2 September 2026 19 August 2026
Hylant named to 2026 RISE Elite 50 Internships List. Repeat national recognition reflects Hylant's commitment to developing next-generation talent. October 1, 2026 Toledo, OH October 1, 2026 - Hylant, one of the largest privately held insurance brokers in the United States, is proud to announce its internship program has been named to the 2026 RISE Elite 50 Internships List for the second consecutive year. The annual recognition identifies the top 50 internship programs in the insurance industry nationwide. Each year, RISE (Rising Insurance Star Executives) evaluates and celebrates organizations that are shaping the future of the industry by creating impactful, high-quality internship experiences. Honorees are selected based on mentorship opportunities, leadership development, experiential learning, professional development, and overall program impact. For the second year in a row, Hylant was also recognized in the "Dedicated to Practical Learning" category, highlighting the program's emphasis on real-world experience and meaningful skill development. Hylant's internship program provides students with immersive, hands-on experience across multiple areas of the insurance and risk management industry, including business insurance, employee benefits, risk management, and client services. Participants work directly with clients, contribute to strategic initiatives, and collaborate with experienced professionals who are passionate about mentorship and career development. Interns also complete a team capstone challenge and can qualify for a $5,000 scholarship through the Council of Insurance Agents & Brokers. "Earning this recognition a second year in a row tells us the program is working the way we intended," said Deb Bubp, Chief People Officer at Hylant. "Our interns take on real work, learn from people who are invested in their growth, and many of them come back to build careers here. That's the outcome we care about most." About Hylant. Hylant is among the largest privately held insurance brokers in the United States, renowned for both expertise and high-touch service. Since 1935, Hylant has helped clients identify and address risk-related challenges before they become unmanageable by delivering solutions unique to their circumstances. Hylant offers comprehensive risk management consultation, alternative risk financing services, business insurance brokerage, employee benefits brokerage and consultation, small business insurance and personal insurance services. Hylant provides solutions locally, nationally, and internationally.
Erdman joins Lockton as captive consultant. Caroline Erdman (pictured) has joined Lockton's Alternative Risk Solutions Practice as a consultant. In a statement on LinkedIn Ashleigh Sears, head of alternative risk North America practice leader at Lockton said: "Caroline brings experience in captive consulting and risk financing. In her role, she will support feasibility studies, captive program design, governance, and strategic risk financing initiatives while partnering closely with clients to evaluate and implement alternative risk and risk financing strategies. "We're excited to have Caroline on the team and look forward to the expertise she will bring to our clients." Erdman was previously at Hylant, which she joined as a captive account manager in June 2023. She was promoted to captive consultant in November of the same year. Prior to that she worked at the South Carolina Department of Insurance, first as a part-time finance intern in 2021, before taking up a two-year internship from 2021 to 2023. Erdman was one of Captive International's FORTY Under 40 finalists in 2025. Editor's picks. 11 September 2026 10 September 2026 2 September 2026 19 August 2026 18 August 2026 14 August 2026