CXG

Advises luxury brands on retail customer experience

CX Trainer - Freelance

Corporate & Technical TrainingConfirmed live in the last 24 hours

ContractRemote in ThailandNo salary listedRemote

About the Job

Requirements

Strong background and insight in luxury retail.
At least 5 years of experience related to service excellence, customer experience, and training.
Experience delivering classroom training and workshops, and providing on-field coaching on customer experience mindset, emotional selling, service excellence, and clienteling/customer relationship management for retail frontline teams.
Experience conducting learning activities using different interactive methods.
Proficient Thai and English language skills.

Responsibilities

Understand clients’ learning needs to deliver impactful training to their teams.
Liaise with the project manager and team to determine training needs and objectives, and schedule training sessions.
Support the design of effective training programs and content.
Deliver in-class and/or online training sessions, including retail programs, workshops, and coaching, creating an engaging environment that supports mindset change and equips participants with relevant skills and knowledge.
Inspire participants through discussion, demonstration, games, and storytelling.
Provide coaching on the floor or online.

Desired Qualifications

Skincare, perfume, and makeup retail experience is preferred.
Ability to develop training materials and activities is a plus.

CX Trainer - Freelance (Thailand)

CXG · Thailand (Remote) · — · Posted 2026-07-02

Workplace: remote

Description

We are growing! we are currently looking to hire a Freelance CX Trainer in Thailand!

Who we are:
Founded in 2006, our story started with two entrepreneurs. Today, we’re proud to be a global business. From Shanghai to Paris, we have 12 offices and operate across four continents in 70 countries. We are home to over 160 professionals from around the world, working together to serve more than 200 luxury clients.
At CXG, we love to evolve, elevate, and transform experiences while bringing brand promises to life. We offer strategic solutions that impact performance and elevate the customer experience of some of the world’s most iconic premium and luxury brands.

What you will be doing:

You will join a dynamic and fast paced environment and will be working closely with your team members to ensure that all project requirements, deadlines, and schedules are on track.

Responsibilities include: - Understanding our clients’ learning needs to ensure you will deliver an impactful training to their teams - Liaising with the Project Manager and team to determine training needs, objectives and schedule training sessions - Supporting in designing effective training programs and contents - Delivering training sessions in class and/or online (Retail programs, workshops, Coaching…) and creating vivid and dynamic environment to impact mindset change and equipping the participants with relevant skills and knowledge - Inspiring participants through different methodologies (discussion, demonstration, game and story) - Able to coach (on floor or online)

Requirements

What you will bring along:

Strong luxury retail background and insight (Skincare, Perfume & Makeup is preferred)
Minimum 5+ years’ experience in related to service excellence, CX and training field
Experienced in classroom trainings & workshops, and on-field coaching of the topics of customer experience mindset, emotional selling, service excellence, clienteling/CRM for retail frontline team
Experienced in conducting learning activities with different interactive methods
Excellent communication skills with proficient language skills in Thai & English.
Able to develop training material and activities is a plus

Apply

Apply at CXG

CXG

CX Trainer - Freelance

About the Job

Requirements

Responsibilities

Desired Qualifications

CX Trainer - Freelance (Thailand)

Description

Requirements

Apply

About the Company

CXG

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