Quality Assurance Lead

Misfits Market is a mission-driven, high-growth startup dedicated to reducing food waste and making shopping for sustainable, high-quality groceries easier and more affordable. We deliver organic produce, high-quality meats and seafood, plant-based proteins, dairy, bakery, wine, and other grocery items to nearly every zip code in 48 states at up to 30 percent off traditional grocery store prices. In 2022, Misfits Market acquired sustainable e-grocer Imperfect Foods and now leverages its in-house transportation network to deliver directly to consumers with one of the most carbon-efficient grocery delivery models on the market. By tackling inefficiencies in the food system, our passionate and motivated team of problem solvers helps save an average of 500,000 pounds of food per week from waste or lesser outcomes, with an all-time savings of 190+ million pounds of food

As Misfits we support our customers and mission by embracing our core values of:

Prioritizing our Customers                            

Doing more with less

Thinking Differently         

Respecting one another                             

Moving deliberately and quickly                   

Taking initiative and delivering 

How you’ll support our operations:

At Misfits Market, our customers choose us for what we - quite literally - bring to the table: foods that may look a little different but are still fresh and safe to eat. The Quality Assurance Lead reports to the Quality Supervisor and is an important member of the operations team. By prioritizing food safety in the warehouse, your expertise ensures that our customers continue to receive the high-quality, delicious, and affordable food they love. The Quality Assurance Lead performs final quality checks on all outbound boxes. 

The Quality Assurance Lead reports to the Quality Supervisor and is an important member of the operations team. By prioritizing quality and accuracy in the warehouse, the QA Associate ensures that our customers continue to receive the high-quality, delicious, and affordable food they love.

What we offer you: 

• Comprehensive medical, dental, and vision insurance
• 401(k) 
• Annual Misfits grocery box credit of $1200 paid in weekly installments
• Life insurance
• Paid vacation time
• Paid holidays 
• Paid sick days
• Commuter benefits
• Schedule: Friday- Tuesday 5am -1:30pm 
• $21.00 Weekly Pay 

What you’ll be doing:

• Maintains a safe and healthy work environment by following standards and procedures; complies with all state and local regulations for a food-based facility.
• Strictly adheres to the SQF Food Safety Code while monitoring the warehouse floor to ensure all employees consistently follow Good Distribution Practices (GDP) rules.
• Drives a proactive “see something, say something” culture, effectively escalating concerns and taking swift action appropriate to their level of responsibility.
• Performs final QA Inspections on outbound customer orders including missing, damaged, or improperly packed items. 
• Documents and maintains legible, accurate records of all food products in the warehouse including discarded and damaged products from various departments. 
• Responsible for verifying the accuracy of 
• Identifies and reports any potential food safety or quality problems, immediately escalating to the QC or Operations Supervisor.
• Uses heatmap data to identify and address packing errors upstream in the production line. 
• Documents and maintains legible, accurate records of all picking errors in the warehouse, including missing, damaged, and out-of-stock items.
• Effectively manages time and changing priorities to minimize downtime in the receiving and production departments.
• Applies strong interpersonal communication skills including the ability to train new team members according to company processes.
• Serves as backup to QC Supervisor and QC Lead, represents the FC in times of QC Supervisor's absence. 

What you have:

• Authorized to work in the United States.
• Experience or comfort with working in a refrigerated environment (36 degrees)
• Strong verbal communications skills
• Willingness to work overtime and/or possible weekends if the business needs you to
• Ability to thrive in a repetitive and fast-paced environment
• Strong interpersonal skills
• Ability to lift up to 50 lbs repetitively with or without reasonable accommodation
• Ability to stand, squat, kneel, and bend repetitively with or without reasonable accommodation

Nice for you to have:

• HS Diploma or equivalent
• Bilingual preferred (English/Spanish)
• Experience working in a food-based environment

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