Sales Operations Manager

Hybrid - Please Note: This is a Utah-based hybrid position which will require some regular in-office days each week. Additionally, employment with BambooHR is contingent on passing both a background and credit check. 

AI at BambooHR

At BambooHR, we’re all about setting people free to do great work, and we believe AI is a powerful partner in that mission. We’re leaning into intelligent tools to streamline our workflows, giving us more time for high-impact innovation. We look for curious, forward-thinking people who are ready to explore how AI can elevate their work and help us reimagine the future of HR.

Essential Job Duties

As a Sales Operations Manager at BambooHR, you’ll help our revenue organization improve sales productivity, efficiency, and effectiveness by optimizing sales processes, systems, and operational workflows. You’ll partner with Sales leadership and cross-functional teams to understand operational challenges, translate business requirements into scalable solutions, and execute initiatives that support revenue growth.

Reporting to Brennen Russon, Sr. Manager, Sales Operations, this is an individual contributor role with no supervisory responsibilities. You’ll balance business partnership and project ownership with revenue technology administration, troubleshooting, and ongoing operational support.

You will:

• Partner with Sales leadership and assigned sales segments to understand business needs, address operational challenges, and improve sales processes, productivity, and performance.
• Evaluate workflows, identify inefficiencies and root causes, and design scalable process improvements and automations that reduce manual work.
• Support the implementation, administration, integration, and optimization of revenue technologies, including Salesforce-connected applications and sales productivity tools.
• Partner with the internal Salesforce Administration team to scope, troubleshoot, test, and implement enhancements, automations, and fixes that meet business requirements.
• Independently manage operational projects from requirements gathering and solution design through implementation, testing, documentation, and stakeholder communication.
• Support sales processes, lead and opportunity management workflows, territory assignments, and rules of engagement.
• Investigate and resolve system, process, and data issues affecting sales productivity or revenue flow. Assist with the Sales Operations helpdesk queue as needed, prioritizing revenue-impacting issues.
• Collaborate with Sales, Marketing Operations, Revenue Analytics, Salesforce Administration, and other partners to align solutions with broader business objectives.
• Use Salesforce reporting and operational data to identify trends, investigate issues, evaluate process effectiveness, and measure results after launch.
• Maintain clear documentation of business processes, system configurations, workflows, and dependencies to support knowledge sharing and sustainable operations.
• Help stakeholders prioritize competing needs by explaining expected impact, capacity constraints, and dependencies, and recommend maintainable solutions.

What You Need to Get the Job Done

• Relevant experience: 3+ years in Sales Operations, Revenue Operations, Business Operations, Salesforce Administration, or a related role.
• Salesforce knowledge: Strong working knowledge of leads, contacts, accounts, opportunities, reporting, and core sales workflows.
• Systems and process experience: Experience supporting, improving, or administering sales processes, business systems, or revenue technologies.
• Solution design: Demonstrated ability to translate business requirements into practical, scalable operational solutions.
• Analytical problem-solving: Ability to investigate complex issues, identify root causes, and recommend effective solutions using data and sound judgment.
• Process improvement: Experience identifying opportunities for automation, reduced manual effort, and improved operational efficiency.
• Project management: Strong skills in requirements gathering, planning, testing, documentation, and implementation.
• Communication and partnership: Clear verbal and written communication, including explaining technical or complex information to nontechnical stakeholders, and experience collaborating with business leaders and cross-functional teams.
• Organization and ownership: Strong attention to detail, the ability to manage competing priorities, and a proactive approach to independently owning responsibilities and following through.
• Adaptability: Willingness to learn new technologies, business processes, and operational responsibilities as organizational needs evolve.

What Will Make Us REALLY Love You 

• Hands-on LeanData administration, including building, modifying, troubleshooting, or optimizing routing graphs; LeanData Fundamentals or Advanced certification.
• Salesforce Administrator certification or advanced Salesforce configuration experience.
• Experience administering or implementing tools such as Outreach, ZoomInfo, LinkedIn Sales Navigator, Chili Piper, Attention AI, Clay, 1Mind, or similar platforms.
• Experience with lead routing, territory management, lead-to-account matching, opportunity management, and sales rules of engagement.
• Experience supporting inbound acquisition, outbound sales, account management, or customer expansion, particularly in a B2B SaaS organization with complex sales processes.
• Familiarity with forecasting, pipeline management, the opportunity lifecycle, and sales performance reporting.
• Experience with Salesforce integrations, workflow automation, revenue technology architecture, implementations, migrations, or cross-functional process improvements.
• Experience using AI and automation to streamline operational workflows, improve efficiency, and reduce manual work.
• A bachelor’s degree in Business Administration, Information Systems, or a related field is preferred, but not required.

What You'll Love About Us

• A Great Company Culture that has been recognized by multiple organizations like Inc, and Salt Lake Tribune
• Comprehensive health, life, and disability insurance 
• Generous leave policies that include 4 weeks of vacation, 12 company holidays, parental leave, and volunteer time off so you can enjoy quality of life
• 401k plans with up to 6% company match
• $2000 Paid-Paid Vacation bonus
• EAP through Headspace
• Check out all our benefits that benefit you