Healthcare Quality Assurance Coordinator
About the job
- A minimum of 2 years of clinical experience in a healthcare setting.
- 1–3 years of experience in a clinical or chronic care management environment.
- Experience with Electronic Medical Records (EMRs) and strong computer navigation skills.
- Proficiency with care management platforms, email, and Microsoft Office, particularly Excel.
- Ability to provide constructive feedback in a professional and respectful manner.
- Capability to work closely with Care Coordinators, both individually and as a team.
- Excellent customer service skills with positive feedback from partners and patients.
- Proven ability to adapt to change and meet company standards and expectations.
- Availability to work a consistent Monday through Friday schedule from 9:00 AM to 6:00 PM.
- Ability to sit for extended periods while reviewing calls and documentation.
- Ability to manage multiple QA audits simultaneously and maintain accuracy.
- Ability to communicate clearly and professionally with Care Coordinators and supervisors.
- Candidates must be authorized to work in Jamaica.
- Conduct monthly quality assurance audits for clinical care team members, including reviewing recorded patient calls, evaluating care plans for comprehensiveness and accuracy, and ensuring compliance with regulatory requirements.
- Assess the effectiveness of patient communication with emphasis on empathy and compassion, and evaluate Care Coordinator interactions and engagement quality.
- Stay updated on quality initiatives and incorporate them into audits.
- Document all audit findings using QA forms.
- Provide written and verbal feedback to Care Coordinators regarding performance and improvement opportunities.
- Reinforce new quality or compliance requirements with individual staff members.
- Support new clinical staff during their first month by conducting 2–3 QA reviews during weeks 3 and 4 of employment.
- Provide developmental feedback to help new hires meet performance expectations.
- Communicate with the Quality Assurance Supervisor and Clinical Managers to address performance issues or staff concerns.
- Escalate quality or compliance concerns appropriately.
- Attend QA huddles and team meetings to ensure clear communication of quality and compliance expectations.
- Manage assigned tasks and production standards.
- Complete audits within established timelines.
- Support team members in a collaborative and constructive manner.
- Enrollment as an Assistant Nurse/Practical Nurse.
- Experience in quality assurance or quality improvement roles.
- Familiarity with CMS regulations and healthcare compliance requirements.
- Spanish language fluency.
- Experience supporting clinical staff development or training.
- Knowledge of care management programs, including CCM, BHI, and RPM.
- Experience in remote or distributed care delivery environments.
About the company
Cosán Group provides technology-driven preventive care services for older adults by partnering with physician groups, health systems, and home health organizations to run programs like CCM, PCM, BHI, and RPM. Its Pathways platform, supported by care coordinators and a virtual assistant named VAL, collects real-time patient data from devices and enables regular check-ins to monitor conditions and trigger proactive interventions between visits. The firm combines CCM risk stratification with a high-touch engagement model in a turnkey platform, bundling technology, care coordination, and clinical support to support aging in place and toward value-based contracts. Its goal is to help healthcare providers create new revenue streams while reducing costs and improving outcomes for older adults living with chronic conditions.
Company Size
51-200
Company Stage
Early VC
Total Funding
$29.2M
Headquarters
Cleveland, Ohio
Founded
2015
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Simplify's Take
What believers are saying
- Cosán closed a $15 million growth round on December 17, 2025.
- GI of the Rockies launched PCM with Cosán on April 7, 2026.
- Cosán says it serves over 130,000 patients and adds 300 daily.
What critics are saying
- Revenue depends on Medicare Part B reimbursement and 2026 CMS billing rules.
- GI of the Rockies shows provider concentration; one lost anchor partner hurts growth.
- If audits tighten around CCM consent and time logs, Cosán’s model breaks.
What makes Cosan Group unique
- Pathways integrates EMRs and care plans for between-visit chronic care.
- Cosán pairs AI risk stratification with human care coordinators and specialists.
- Medicare-covered CCM and PCM anchor a turnkey provider revenue engine.
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Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Disability Insurance
- 401(k) Retirement Plan
- Paid Vacation
- Paid Holidays
- Paid Sick Leave
- Remote Work Options
- Mental Health Support