Full-Time
Loan Officer Assistant
Updated on 8/21/2026
New American Funding
1,001-5,000 employees
Mortgage lender with diverse loan options
Compensation Overview
$24.04 - $26.44/hr
No H1B Sponsorship
Lansdale, PA, USA
Remote
Must live within 45 minutes of the Lansdale branch.
 Finance & Banking (1) |
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- Demonstrate proficient product knowledge of Federal Housing Administration, Veterans Affairs, conventional, home equity line of credit, second mortgage, refinance, and purchase loan programs.
- Analyze tax returns and accurately calculate income for all types of borrowers.
- Maintain professionalism and provide customer service and communication to customers, processors, and loan officers.
- Demonstrate proficiency with Encompass.
- Understand compliance regulations and investor guidelines.
- Have knowledge of mortgage-industry terminology, concepts, practices, and procedures.
- Meet time deadlines while working under pressure.
- Effectively handle simultaneous tasks and projects in a fast-paced environment.
- Work independently or as a member of a team.
- Work a flexible schedule that may include evening and weekend hours.
- Verify identity and employment eligibility to work in the United States.
- Lift up to ten pounds and perform the physical activities required for office work, including prolonged sitting or standing, occasional bending, kneeling, reaching, twisting, and operating office equipment.
- Communicate with borrowers, real estate agents, and escrow parties at the start of each transaction.
- Collect customer documentation needed to complete loan transactions, including income documentation, asset statements, and initial disclosure documents.
- Assist loan originators with preapprovals and loan structuring.
- Assist loan originators with loan pricing options and support, and manage lock expiration dates.
- Update all parties on the status of loan transactions as necessary.
- Order standard loan requirements and verifications, including title, escrow, appraisal, verification of employment, and verification of assets.
- Have two or more years of recent mortgage operations, underwriting, or processing experience.
- Have current hands-on loan officer assistant, processing, or underwriting experience.
- Have knowledge of and experience with Fannie Mae, Freddie Mac, Federal Housing Administration, Veterans Affairs, other refinance and purchase loan programs, and mortgage insurance guidelines.
New American Funding provides home lending services to help people buy homes. It offers a diverse set of mortgage products and competitive pricing, aiming for timely and efficient closings. The company supports clients throughout the homebuying process and continues to service their mortgage after closing, focusing on responsive client service and meeting borrowers’ needs. Compared with others in the market, it emphasizes a broad product lineup, clear pricing, and strong post-close service to support customers beyond the sale. The goal is to help clients from all backgrounds achieve homeownership and improve their standard of living through personalized, ongoing mortgage support.
Company Size
1,001-5,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Tustin, California
Founded
2003
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Simplify's Take
What believers are saying
- August 2026 Cantera Home Lending adds two veterans with over $2 billion career volume.
- Kastle voice agents can cut hold times and expand 24/7 servicing without adding headcount.
- Tustin industrial redevelopment and the 2027 DFW expansion show management is still investing aggressively.
What critics are saying
- A March 2026 Iowa RESPA servicing lawsuit keeps NAF exposed to compliance and defense costs.
- Rate touted 14 loan officer defections in July 2026, signaling continuing production leakage.
- 2027 Vesta migration risks broken workflows, borrower friction, and a costly technology reset if delays hit.
What makes New American Funding unique
- NAF spans 300-plus locations and 281,000 servicing customers, giving retail and servicing scale.
- Rick and Patty Arvielo built NAF in 2003 around personalized, relationship-driven mortgage origination.
- July 2026 Vesta and August 2026 Kastle deals create an AI stack across lending.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) Retirement Plan
Parental Leave
Wellness Program
Mental Health Support
Paid Vacation
Performance Bonus
Company News
New American Funding partners with Kastle to deploy AI agents. NAF says the platform will handle end-to-end customer interactions and add a self-service channel while supporting compliance Article Summary. New American Funding partnered with Kastle to expand enterprise AI use with voice agents that handle end-to-end customer interactions and 24/7 self-service. The companies say the deployment is designed to reduce hold times, scale contact volumes and support compliance through built-in procedures. AI Summary New American Funding announced on Thursday that it is partnering with Kastle as the independent mortgage lender expands its use of artificial intelligence across the enterprise. Kastle's voice AI technology will handle end-to-end customer interactions, reduce hold times and provide a 24/7 self-service channel. The AI agents are designed to allow New American Funding to handle more calls while freeing operations teams to focus on complex customer situations. "Kastle AI enables us to serve each customer with greater speed and consistency throughout the life of their loan," Christy Bunce, president of New American Funding, said in a statement. "As a pioneer in AI enablement for our borrowers and employees, we chose Kastle for its ability to tailor AI agents to our needs, with the flexibility to test and refine each solution before it goes live." The partnership is also aimed at maintaining compliance and consistent service as customer contact volumes increase. Kastle's AI agents are built for consumer lending workflows and use what the company calls Safe Execution Procedures (SEPs) to complete complex, multistep mortgage transactions consistently. Its Compliance Engine incorporates regulatory requirements into the execution layer, which Kastle said is designed to provide consistent service across customer interactions regardless of the time of day. Others in the industry have deployed Kastle agents, including Carrington Mortgage Services. Similar initiatives exist outside of Kastle. In February, Longbridge Financial launched AI-powered voice agents developed by an outside technology partner to handle routine reverse mortgage servicing tasks. "New American Funding understands that the winners in this next chapter will be the lenders who deeply embrace AI without compromising on compliance or control to better support their customers," Rishi Choudhary, co-founder and CEO of Kastle, said in a statement. "We're proud to be the partner they're building that future with."
New American Funding adds top Texas los Shane Masterman and Christian Johnson. New American Funding (NAF) announced Thursday that it has added originators Shane Masterman and Christian Johnson to its Dallas-Fort Worth operations as the pair launch Cantera Home Lending within the independent mortgage lender. Masterman and Johnson have originated more than $2 billion in residential mortgages over their careers and bring nearly 50 years of combined industry experience, according to the company. Per the inaugural HousingWire Mortgage Rankings, Masterman produced a total volume of $69.14 million across 83 loans in 2025, while Johnson produced a total volume of $55.36 million across 110 loans. The Cantera Home Lending team will operate on New American Funding's lending platform while offering a range of mortgage products that include conventional, Federal Housing Administration (FHA), Department of Veterans Affairs (VA), jumbo, portfolio, construction, renovation, reverse and specialty loans. "I'm excited to welcome Shane Masterman and Christian Johnson to New American Funding. As two of the top 1% of mortgage originators in the nation and among the most respected originators in North Texas, Shane and Christian have built exceptional businesses by putting their customers and referral partners first," Pat Bolan, chief production officer at NAF, said in a statement. Per the company's release, Johnson - who has more than 25 years of mortgage industry experience - specializes in financing for first-time homebuyers, move-up buyers, luxury homeowners and real estate investors. Masterman, who has more than 24 years of experience, focuses on jumbo, conventional, FHA, VA and complex mortgage financing for luxury homebuyers and investors. "New American Funding is a company that is deeply focused on the business of mortgages and on the families behind every transaction," Masterman said. "Their commitment to growing together, investing in industry-leading technology and products, and supporting their team at every level aligns completely with what Christian and I have always believed: that a mortgage is not just a financial transaction but a pathway to homeownership and long-term wealth building." Johnson said he and Masterman were struck by the "quality" of people at the company. "Everyone we have encountered is genuinely focused on tailored service, flawless execution, and collaboration, all in service of helping people secure a home they can call their own," he said in a statement. "That kind of culture is rare, and it told us everything we needed to know when choosing them as the partner for our team and our clients." This article was written by Sarah Wolak and generated with the assistance of HousingWire Automation, then reviewed by a HousingWire editor before publication.
New American Funding has appointed mortgage industry veterans Christian Johnson and Shane Masterman to launch Cantera Home Lending in the Dallas-Fort Worth market. The pair have originated over $2 billion in residential mortgage loans throughout their combined careers, bringing nearly five decades of experience. Johnson has over 25 years in the industry and has been named a D Magazine Top Mortgage Producer annually since 2009. Masterman brings more than 24 years of experience and has earned recognition from Scotsman Guide and HousingWire. Cantera Home Lending will offer conventional, FHA, jumbo, government, and speciality loan products. The new venture combines boutique service with New American Funding's national platform and technology. New American Funding, founded in 2003, operates over 300 locations nationwide with a servicing portfolio of more than 281,000 customers.
New American Funding adds Christian Johnson and Shane Masterman, with $2 billion in combined career volume, to launch Cantera Home Lending in Dallas-Fort Worth. August 6, 2026 New American Funding, one of the nation's leading independent mortgage lenders, announced that award-winning industry veterans Shane Masterman and Christian Johnson have joined the company as Cantera Home Lending. Together, Johnson and Masterman have originated more than $2 billion in residential mortgage loans throughout their career and bring nearly five decades of combined experience to New American Funding's expanding Dallas-Fort Worth market. Christian Johnson and Shane Masterman have teamed up as Cantera Home Lending to deliver a personalized, relationship-driven lending experience backed by the national strength, technology, and lending platform of New American Funding. Cantera Home Lending combines the responsiveness and accountability of an independent boutique with the full product suite, operational excellence, and financial strength of one of the nation's leading independent mortgage lenders. Clients will have access to a comprehensive range of loan programs, including Conventional, FHA, jumbo, government, portfolio, physician, construction, renovation, reverse, and specialty products. Loans will be delivered through industry-leading digital mortgage technology and supported by world-class underwriting, operations, compliance, funding, and servicing. "I'm excited to welcome Shane Masterman and Christian Johnson to New American Funding. As two of the top 1% of mortgage originators in the nation and among the most respected originators in North Texas, Shane and Christian have built exceptional businesses by putting their customers and referral partners first," said Pat Bolan, chief production officer at New American Funding. "I'm honored they have chosen to join the New American Funding family," Bolan continued. "Their commitment to excellence aligns perfectly with our culture, and we're excited to provide the support, innovation, and resources they need to continue growing their success. We look forward to celebrating everything they'll accomplish as part of our team." Johnson has more than 25 years of industry experience and has built a reputation for exceptional service, creative financing solutions, and smooth, on-time closings. He has been named a D Magazine Top Mortgage Producer every year since 2009 and has earned Top Originators recognition from both Scotsman Guide and Mortgage Executive Magazine, in addition to the Seven Star Certificate of Excellence from Broker Agent Advisor. Johnson specializes in first-time homebuyers, move-up buyers, luxury homeowners, and real estate investors, with deep expertise across VA, FHA, jumbo, and specialty loan programs. "We were struck by the quality of the people at New American Funding. Everyone we have encountered is genuinely focused on tailored service, flawless execution, and collaboration, all in service of helping people secure a home they can call their own," said Christian Johnson. "That kind of culture is rare, and it told us everything we needed to know when choosing them as the partner for our team and our clients." Masterman is one of the nation's top-performing mortgage professionals, bringing more than 24 years of industry experience. Known for delivering creative financing strategies, fast and streamlined closings, and a relationship-first approach, Masterman specializes in jumbo, conventional, FHA, VA, and complex lending solutions for luxury homebuyers and real estate investors. He has consistently earned recognition for top loan volume, including Chairman's Circle and President's Club honors and distinctions from Scotsman Guide, Mortgage Executive Magazine's Top 1%, and HousingWire. A Plano native and Texas Tech University graduate, he serves clients throughout Texas and across the country. "New American Funding is a company that is deeply focused on the business of mortgages and on the families behind every transaction," said Shane Masterman. "Their commitment to growing together, investing in industry-leading technology and products, and supporting their team at every level aligns completely with what Christian and I have always believed: that a mortgage is not just a financial transaction but a pathway to homeownership and long-term wealth building." To connect with Christian Johnson and Shane Masterman at Cantera Home Lending, visit canterahomelending.com.
New American Funding and vesta team up to accelerate the mortgage process for loan officers and customers. Jul 15, 2026, 08:00 ET * New American Funding will transition to Vesta's AI-native loan origination system, with a phased rollout in 2027 * This partnership will deliver faster application, disclosure, and lock processes for loan officers and reduce manual handoffs across underwriting, processing, and funding for operations teams * Customers will benefit from greater speed, reliability, and transparency throughout the home loan experience SANTA ANA, Calif., July 15, 2026 /PRNewswire/ - New American Funding, one of the nation's leading independent mortgage lenders, is teaming up with Vesta, an AI-native loan origination system, to modernize how the company originates, processes, and closes loans. The phased rollout, scheduled for 2027, will increase efficiency while delivering a faster and more transparent mortgage experience for homebuyers and homeowners nationwide. The partnership reflects New American Funding's commitment to reducing the cost and complexity of mortgage origination without sacrificing the personalized service that defines the company. By unifying underwriting, processing, and funding workflows on a single AI-native platform, New American Funding's lending and operations teams can focus more on their customers. "This partnership is about more than adopting new technology," said Christy Bunce, president of New American Funding. "It is about simplifying the mortgage origination process and positioning our company to better serve the people who trust us with one of the biggest decisions of their lives. Vesta allows us to take the friction out of the process so our loan officers can put their focus where it has always belonged - on the customer." Technology that Allows New American Funding to Focus on the Customer Vesta automatically surfaces the next most important action on each loan, while built-in document intelligence reads and organizes incoming paperwork, and AI agents run routine checks and clear conditions. With workflows managed directly within Vesta's platform, this provides loan officers and operations teams with more time for customer education, one-on-one guidance, and advocacy. The same automation extends across underwriting, processing, and funding. Pricing, rate-lock requests, and disclosures live in a single loan file. Vesta removes manual handoffs, protecting the borrower's rate and freeing the operations team to focus on loan quality instead of administrative tracking. A Faster, Easier Path to Homeownership New American Funding customers can expect to see faster approvals, shorter timelines, and greater transparency throughout the home loan process. With more reliable financing and clearer communication at every stage, they will be better positioned to make competitive offers and move into their new homes sooner. For homeowners seeking to refinance or access their home equity, this streamlined loan process will ensure that their goals are achieved quickly, successfully, and with less stress. "We founded Vesta to help lenders like New American Funding streamline their operations and lower the cost of loan originations," said Mike Yu, Co-Founder and CEO of Vesta. "We're proud to partner with New American Funding to help their team spend less time on routine work, and more time with customers." About New American Funding New American Funding is an independent mortgage lender with more than 5,300 employees based in Santa Ana, Calif. Founded in 2003 by Rick and Patty Arvielo, New American Funding is dedicated to making homeownership accessible for everyone. With a servicing portfolio of more than 281,000 customers, representing $73 billion in value and more than 300 locations nationwide, New American Funding combines the scale of a national lender with the personalized service of a trusted community partner. New American Funding offers state-of-the-art career training, innovative technologies, and diverse loan products to streamline the mortgage process and help people achieve homeownership. Equal Housing Opportunity. (C) 2026 New American Funding, LLC. NMLS #6606. nmlsconsumeraccess.org. Corporate office: 1 MacArthur Place, Suite 800, Santa Ana, CA 92707. http://www.newamericanfunding.com. Phone: 800-450-2010 About Vesta Vesta is the loan origination system (LOS) where people and AI agents work together. It streamlines and automates operations to cut the time and cost of origination. Vesta has helped lenders cut operational costs by as much as 25 percent. Founded in 2020, Vesta is backed by Andreessen Horowitz, Bain Capital Ventures, and Conversion Capital. Learn more at vesta.com. SOURCE New American Funding