Concierge

Job Title

Concierge

Job Description Summary

We're looking for a customer-focused and professional Concierge to join our Integrated Facilities Management (IFM) team supporting Santos. If you're passionate about delivering outstanding workplace experiences and enjoy being the face of a corporate environment, we'd love to hear from you.

Job Description

The Opportunity

As the Concierge, you will be the first point of contact for employees, visitors, contractors and guests. Combining concierge, reception, workplace support and security responsibilities, you'll play a key role in creating a professional, welcoming and secure environment while supporting the day-to-day operations of a corporate office.

This is an excellent opportunity for someone with experience in reception, hospitality, concierge services, customer service or corporate security who enjoys engaging with people and thrives in a fast-paced workplace.

Key Responsibilities

Front-of-House & Concierge Services

• Deliver an exceptional first impression by welcoming employees, guests and visitors.
• Manage visitor registration, sign-in processes and security access requirements.
• Answer and direct telephone and email enquiries professionally and efficiently.
• Coordinate meeting room bookings, visitor arrivals and workplace requests.
• Support onsite events, catering arrangements and workplace initiatives.

Security & Access Control

• Issue visitor and contractor passes.
• Maintain access control and security systems.
• Monitor and report unusual or suspicious activity.
• Support site security processes and emergency procedures.
• Maintain accurate records in line with client and compliance requirements.

Facilities & Workplace Support

• Assist the Facilities Management team with work orders, contractor coordination and maintenance activities.
• Support contractor inductions and site access requirements.
• Manage incoming mail, courier deliveries and workplace communications.
• Maintain employee and contractor contact information.
• Provide administrative support, reporting and shared inbox management.

Customer Experience

• Act as a key point of contact for workplace and service requests.
• Resolve issues quickly and professionally.
• Build positive relationships with employees, contractors and visitors.
• Continuously identify opportunities to improve the workplace experience.

About You

We're looking for someone who brings energy, professionalism and a genuine passion for customer service.

Essential Skills & Experience

• Previous experience in reception, concierge, hospitality, customer service or workplace support roles.
• Strong communication and interpersonal skills.
• Ability to remain calm, professional and approachable in a busy environment.
• Excellent organisational and administrative skills.
• Proficiency with Microsoft Office applications.
• Experience managing multiple priorities and responding to requests efficiently.

Desirable

• Experience in corporate security, visitor management or access control systems.
• Certificate II in Security Operations.
• Current First Aid and CPR certification.
• Experience supporting facilities management or workplace operations.

What Success Looks Like

You will:

• Deliver a consistently high-quality customer experience.
• Maintain a safe, secure and welcoming workplace.
• Build trusted relationships with stakeholders across the business.
• Support efficient workplace operations and service delivery.
• Represent both Santos and Cushman & Wakefield with professionalism and pride.

Why Join Cushman & Wakefield?

• Global organisation with career development opportunities.
• Inclusive and collaborative team culture.
• Exposure to a high-profile corporate client.
• Opportunity to make a real impact on workplace experience and employee engagement.
• Ongoing training, support and development.

If you're passionate about customer service, workplace experience and creating exceptional first impressions, we'd love to hear from you.

Apply now and become part of a team that's shaping what's next in real estate.

Only shortlisted candidates will be contacted.

As an equal opportunity employer, Cushman & Wakefield encourages Aboriginal and Torres Strait Islander and female candidates to apply. Cushman & Wakefield promotes safety at all times.INCO: “Cushman & Wakefield”