Technical Consultant - Integration & AI Technology
No salary listed
Mid
São Paulo, State of São Paulo, Brazil
Remote
Solution EngineeringImplementation & Technical Account Management
About the job
Requirements
- Solid experience working with the ServiceNow platform in technical consulting, development, architecture, or implementation roles.
- Strong hands-on experience with integrations and application programming interfaces.
- Strong hands-on experience with robotic process automation and automation.
- Strong hands-on experience with App Engine.
- Strong hands-on experience with portal development and user experiences.
- Strong hands-on experience with ServiceNow core platform development.
- Strong understanding of technical governance, development standards, and scalable solution design.
- Demonstrated knowledge of artificial intelligence applied to enterprise workflows.
- Experience with or strong knowledge of Now Assist implementation and use cases.
- Ability to navigate complex technical environments and engage effectively with technical and business stakeholders.
- Advanced English proficiency.
- Portuguese fluency.
Responsibilities
- Design and deliver scalable solutions on the ServiceNow platform, following platform architecture and development best practices.
- Lead the technical design and implementation of complex integrations between ServiceNow and enterprise systems.
- Develop and implement solutions leveraging App Engine, workflow automation, and robotic process automation capabilities.
- Support the design and development of portals and user experiences within the ServiceNow ecosystem.
- Provide expertise in core ServiceNow platform development and configuration.
- Design and implement artificial-intelligence-enabled solutions, with particular focus on Now Assist use cases and adoption.
- Translate business requirements into robust technical solutions, considering scalability, maintainability, and platform standards.
- Provide technical governance, ensuring solution quality, architectural consistency, and adherence to ServiceNow best practices.
- Work closely with customers, architects, developers, and business stakeholders to guide technical decisions and resolve complex implementation challenges.
- Act as a trusted technical advisor, helping customers maximize the value of their ServiceNow investment.
Desired Qualifications
- Spanish language skills.
- ServiceNow certifications or relevant technical certifications.
- Experience working on complex enterprise implementations involving multiple systems and integrations.
- Experience advising customers on platform architecture, governance, and adoption.
About the company
ServiceNow builds cloud software that helps large organizations manage work across IT, customer service, human resources, and security. Its applications handle tasks such as resolving support tickets, onboarding employees, and responding to customer requests. Businesses configure forms, approval steps, and automation through visual tools on a common platform, connecting existing systems and using AI to assist workers or carry out tasks. The company sells subscriptions to its applications and platform, with professional services helping customers implement and use the software. Founded in 2004, ServiceNow is headquartered in Santa Clara, California.
Company Size
10,001+
Company Stage
IPO
Headquarters
Santa Clara, California
Founded
2004
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Simplify's Take
What believers are saying
- Subscriptions grew: ServiceNow reported $3.877 billion in subscription revenue for the June 2026 quarter, up 24.5% year over year.
- Hybrid work is established: ServiceNow says most staff have flexible arrangements, requiring two or more office days weekly.
- Security work expanded: the April 2026 Armis acquisition added protection for industrial equipment, medical devices, and connected hardware.
What critics are saying
- Subscription margins narrowed: in June 2026, ServiceNow kept 73.5% of subscription revenue after direct costs, versus 80% a year earlier.
- Remote roles limit relocation: ServiceNow requires staff to remain within their employment state, province, region, or country.
- Older versions lose support: ServiceNow supports two release families and schedules upgrades for customers who fall behind.
What makes ServiceNow unique
- Customers get separated systems: ServiceNow assigns each customer its own software instance and database, unlike shared tenant designs.
- Outages get business context: ServiceNow's configuration database maps servers and applications to the business services depending on them.
- Customers choose upgrade timing: ServiceNow's separate instances let enterprises schedule releases independently from other customers.
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Benefits
- Generous family leave
- Flexible PTO
- Matched Donations
- Retirement benefits
- Annual learning stipends
- Paid volunteer time