Chief of Staff
Lance
Chief of Staff
Lance
Multimodal AI automates hotel front desk
Help lead Lance as it continues to scale.
Lance (YC W26) builds autonomous AI agents that run hotel operations end to end. They answer guest calls and messages and coordinate the front desk, housekeeping and maintenance across hotel systems. We work with leading hotel groups across brands like Marriott, Hilton and Hyatt. We've gone from $0 to $2M+ ARR and are live at 50+ properties in the U.S. Our agents don't just assist. They execute. We work in person in San Francisco.
$140K–$200K total compensation (cash, equity, bonus)
We're hiring a Chief of Staff to work directly with our CEO and help scale Lance. This is a high-ownership, execution-driven role across admin, legal, operations, compliance and finance. You'll take on the CEO's hardest problems and see them through.
Be the CEO's right hand. Run the operating rhythm, prep for high-stakes meetings, and own special projects from investor updates to new initiatives.
Own operations and admin. Build the systems, policies and events that keep a fast-growing company running.
Run legal and compliance. Manage contracts and agreements, and keep SOC 2, ISO, HIPAA and PCI on track through enterprise security reviews.
Own finance and vendors. Run billing, payables, bookkeeping and insurance, and be the point of contact for vendors and partners.
Automate with AI. Turn one-off work into repeatable, automated processes wherever it saves time.
Drive cross-functional work. Lead projects across product, ops and go-to-market, and fill the gaps nobody else owns.
A degree from a strong school
A strong operator who takes initiative and loves owning things end to end
Management experience, and you want to manage and grow people
A builder of strong processes who thrives in ambiguity
Exceptional communication and sound judgment
Uses AI tools to work more efficiently and automates processes or workflows
A background in banking, a high-growth startup, management consulting or law
Work directly with the CEO and founders on core decisions
High ownership from day one, with room to build and lead a team
Exposure across the entire company at a company with real traction
Build real systems, not just decks
Lunch provided
Health insurance: medical, dental and vision
Lance provides a multimodal AI workforce for hospitality that automates front-desk operations. Its AI agent handles guest communications via voice, SMS, and email and can visually navigate and operate a hotel's existing software stack—like PMS, task managers, and reservation tools—without API integrations. It performs complex, multi-step tasks end-to-end, from answering inquiries to executing requests such as wake-up calls or service dispatch. The platform distinguishes itself by working across legacy and modern systems, reducing call volume and staff burnout, and targeting hotels facing staffing shortages to scale operations, improve guest experience, and lower costs.
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