Tesla

Makes electric cars, robotaxis and grid batteries

Commercial Operations Coordinator - Retail & VPP

Operations & LogisticsConfirmed live in the last 24 hours

Full-timeMelbourne VIC, AustraliaNo salary listedIn-person

About the Job

Requirements

Have 2 to 5 years of experience in energy retail operations, utility program management, or a related field.
Have working knowledge of the Australian energy market, billing systems, and compliance frameworks such as retail licensing, Australian Energy Regulator procedures, and Australian Energy Market Operator procedures.
Demonstrate attention to detail, problem-solving, and judgement to prioritise customer outcomes and regulatory adherence in a fast-paced environment.
Work confidently with data and reporting tools such as SQL, Excel, and Tableau to organise information and produce actionable insight.
Be highly organised and able to remain calm and effective while managing competing priorities.

Responsibilities

Run daily operations for retail energy products, including business-to-business service order processing, payment reconciliation, and data governance, with accuracy and regulatory compliance.
Improve and maintain automated backend workflows for retail and virtual power plant operations.
Coordinate day-to-day correspondence with internal and external stakeholders, including utilities, distributors, and regulators, supporting compliance with National Electricity Market rules, Australian Energy Regulator and Australian Energy Market Operator requirements, and virtual power plant program obligations.
Partner with Customer Support to help resolve escalations, and work with Engineering, Accounting, IT, and Compliance to flag recurring issues for resolution at the source.
Monitor and audit operational performance to identify inefficiencies and support continuous improvement using first-principles thinking.

Desired Qualifications

Have hands-on experience with billing or customer relationship management platforms such as Ziplabs.
Be familiar with virtual power plants, demand response, or behind-the-meter energy.
Have a track record of automating manual workflows or building lightweight tools such as scripts, dashboards, or artificial-intelligence-assisted solutions.
Have a bachelor's degree in a STEM or business-related discipline; equivalent practical experience is equally valued.

Category	Operations & Business Support
Location	Melbourne, Victoria
Requisition ID	267992
Type	Full-time

Job Description

Tesla is redefining how Australians buy and use energy through our retail electricity and Virtual Power Plant (VPP) programs, integrating Powerwall, solar, and EV charging into smarter, more sustainable energy solutions. Behind every one of these programs sits an operational engine that keeps it running: reliable backend workflows, clean data, on-time payments, and airtight compliance within the National Electricity Market (NEM).
As a Commercial Operations Coordinator, you'll own the day-to-day execution that keeps Tesla Energy’s retail and VPP operations running smoothly, and you'll help build and improve the processes that let us grow. In a lean, fast-moving team, you'll move fluidly between hands-on delivery (B2B transactions, payments, and exception handling) and improving the systems behind them.This role is for a detail-oriented self-starter who spots problems before they surface, reasons from first principles, and uses modern tools (including SI) to deliver the output of a much larger team.

Job Responsibilities

·Run daily operations for Tesla's retail energy products, including B2B service order processing, payment reconciliation, and data governance, with accuracy and full regulatory compliance.

·Help improve and maintain the automated backend workflows that make retail and VPP operations faster, cleaner, and more reliable.

·Coordinate day-to-day correspondence with internal and external stakeholders (utilities, distributors, and regulators), supporting compliance with NEM rules, AER and AEMO requirements, and VPP program obligations.

·Partner with Customer Support to help resolve escalations, and work with Engineering, Accounting, IT, and Compliance to flag recurring issues so they can be fixed at the source.

·Monitor and audit operational performance to identify inefficiencies and support continuous improvement using first-principles thinking.

Job Requirements

·2 to 5 years of experience in energy retail operations, utility program management, or a related field.

·Working knowledge of the Australian energy market (NEM), billing systems, and compliance frameworks such as retail licensing, AER, and AEMO procedures.

·Exceptional attention to detail and problem-solving skills, with the judgement to prioritise customer outcomes and regulatory adherence in a fast-paced environment.

·Confidence working with data and reporting tools (e.g. SQL, Excel, Tableau) to organise information and turn it into actionable insight.

·A highly organised operator who stays calm and effective while juggling competing priorities.

Nice to have

·Hands-on experience with billing or CRM platforms such as Ziplabs.

·Familiarity with Virtual Power Plants, demand response, or behind-the-meter energy.

·A track record of automating manual workflows or building lightweight tools (scripts, dashboards, or AI-assisted solutions).

·Bachelor's degree in a STEM or business-related discipline; equivalent practical experience is equally valued.

About the Company

Tesla

Makes electric cars, robotaxis and grid batteries

Tesla makes electric cars and batteries that store power for homes and utilities, and it develops self-driving software and humanoid robots. In 2023, its Model Y became the first electric vehicle to rank as the world's best-selling car. Buyers order the Model 3 sedan, Model Y SUV, or Cybertruck pickup directly from Tesla instead of through dealers, and they charge on its Supercharger fast-charging network. It also sells Megapack and Powerwall batteries, runs a robotaxi service, and charges drivers a monthly fee for self-driving software that still needs their supervision. Tesla was founded in 2003, with Elon Musk as its lead early investor and a recognized co-founder, and it is based in Austin, Texas.

Company size: 10,001+
Company stage: IPO
Headquarters: Austin, TX
Founded: 2003

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