Cermati.com

Financial product marketplace and application service

IT Support Senior Staff

IT Service Desk & End User SupportConfirmed live in the last 24 hours

Full-timeJakarta, IndonesiaNo salary listedIn-person

About the Job

Requirements

A bachelor's degree majoring in Computer and Network Engineering or a related field.
At least 1 year of experience as an IT Support professional; fresh graduates are also welcome to apply.
Proficiency with Windows, Linux, and Mac operating systems, office applications, and support software and devices.
Knowledge of network, hardware, software, and printer troubleshooting.
Problem-solving skills.
Communication skills.

Responsibilities

Help ensure the company's IT operations run smoothly.
Support and maintain the office network and internet connection to the provider.
Troubleshoot and resolve IT problems, including researching software to install and resolving printer, laptop, and internet problems.
Create daily reports related to connectivity and resource monitoring in the placement office.
Set up PCs and laptops, and research items for the company to procure.
Prepare and process IT peripheral handovers to and from employees during onboarding and offboarding.

Job Description

Help and make sure company's IT operations are running smoothly.
Support and maintain office network and internet connection to provider.
Troubleshoot and resolve IT problems, e.g research which software to install, printer problems, laptop problems, internet problems, etc.
Create daily reports related to the connectivity & resources monitoring in the placement Office.
Setup PCs and Laptops, and help research which items for the company to procure.
Prepare & Proceed the IT Peripheral handover to/from the employee in the onboarding & offboarding Process.

Qualifications

Bachelor Degree majoring in Computer and Network Engineering (or related fields).
Experience as IT Support min. 1 year.
Proficient and capable with OS Windows, Linux and Mac OS, Office application and any support software and device.
Good knowledge in network, hardware, software and printer troubleshooting.
Have a good problem solving skills.
Have a good communication skills.
Fresh graduate are welcome to apply.

Additional Information

About the Company

Cermati.com

Financial product marketplace and application service

Cermati operates a financial e-commerce platform in Indonesia that lets users research, compare, and apply for financial products such as credit cards, loans, mortgages, auto loans, savings accounts, insurance, and bill payments. It aggregates product information from banks and financial institutions into a standardized format and guides, and sometimes processes, applications on behalf of partners, earning commissions from successful applications. The service differentiates itself by offering free access, a wide product catalog, and handling parts of the application and documentation flow to speed up approvals, turning a simple comparison site into an integrated fintech marketplace. Its goal is to expand financial inclusion in Indonesia by making financial products easier to find, compare, and access for people who are online but historically underserved by formal finance.

Company size: 501-1,000
Company stage: Series A
Total funding: $1.9M
Headquarters: Jakarta, Indonesia
Founded: 2015

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