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Brookdale Senior Living

Operates senior living communities with care

Admissions Coordinator

Field SalesConfirmed live in the last 24 hours
Part-timeTucson, AZ, USA

About the Job

Requirements

  • A high school education or equivalent is required.
  • A college degree from an accredited university in a related field is preferred, or an equivalent combination of experience and education is required.
  • At least two to five years of experience in a health care environment working with seniors is required, preferably in skilled nursing.
  • A valid driver's license must be maintained because the role requires frequent car travel.
  • Computer skills, specifically in Microsoft Office, are required.
  • Working knowledge of marketing strategy and tactics, sales techniques, and sales control systems.
  • Knowledge of Medicare and Medicaid regulations, including applicable processes for the product lines being sold.
  • Knowledge of Medicare Advantage contracts and other payers.
  • Knowledge of state and federal regulations affecting or directing service delivery.
  • Ability to operate personal computers and related software.
  • Ability to manage time, tasks, and projects effectively in a dynamic environment.
  • Ability to assess and understand customers' expectations, needs, and circumstances.
  • Ability to listen and communicate verbally and in writing.
  • Ability to lift up to 25 pounds.
  • Ability to work occasional weekends, evenings, or nights as needed to ensure shift coverage, and to be on call as needed.
  • Ability to travel frequently.

Responsibilities

  • Follow Brookdale referral processes and acceptance guidelines to improve community occupancy and revenue production.
  • Manage pre-admission and admission processes and complete all activities required for an admission.
  • Represent the community and increase awareness by participating in outside events and professional groups.
  • Partner with the community team to execute business development strategies that generate referrals.
  • Drive community occupancy to achieve and exceed goals.
  • Manage the sales and admission process by assisting prospective residents, their family members, referral sources, and advisors in decision-making; understand their needs and educate them about Brookdale's skilled services and how those services can meet their needs.
  • Respond promptly to phone calls, electronic referrals, and walk-in inquiries from all referral sources.
  • Conduct visits for patients and families using Brookdale's selling techniques and tools.
  • Use established sales processes, systems, referral portals, PacIQ, PCC CRM/Document Manager, and sales forms to perform job duties; track inquiries and referrals in company-approved systems; keep information updated to track referral trends, conversion ratios, reasons for non-admittance, and Green, Yellow, and Red acceptance criteria.
  • Keep the Interdisciplinary Care Team and key associates updated on prospective admissions, including incoming admissions, care needs, equipment needs, personal connections, and estimated arrival times.
  • Ensure rooms are ready for admissions, with appropriate setup, working equipment, and cleanliness.
  • Work with the Healthcare Liaison, monitor conversion ratios by payer, analyze data, and prepare weekly and monthly reports for community meetings; provide management with frequent performance information. If the community has an Admission Director, that director completes this task.
  • Maintain working knowledge of payer sources and insurance and use them effectively to maximize revenue and expedite admissions.
  • Complete assigned business development sales calls and participate in external events.
  • Develop and maintain relationships with residents, families, and professional referral sources, and generate leads through them on a daily or weekly basis.
  • Conduct visits about skilled services, programs and outcomes, market advantages, availability, and other relevant information for prospective referral sources and community groups.
  • Effectively manage skilled bed availability.
  • Establish a positive customer service experience from initial contact through admission and transition to the care team.
  • Perform other duties as assigned by the supervisor.

Desired Qualifications

  • A college degree from an accredited university in a related field is preferred.
  • Experience in skilled nursing is preferred.

About the Company

Brookdale Senior Living

Operates senior living communities with care

Brookdale Senior Living operates a nationwide network of senior living communities offering assisted living, independent living, memory care, and rehabilitation services. Residents choose a living environment and receive personalized care and wellness programs, with monthly fees for housing, care, and amenities and optional online billing tools. The company differentiates itself by its large geographic footprint, diverse residential options, and a focus on compassionate care and community engagement that supports residents’ wellbeing. Its goal is to enrich residents’ lives by promoting wellness, helping them fulfill lifelong wishes, and keeping them connected with friends and family in a comfortable, respectful setting.

Company size
10,001+
Company stage
IPO
Headquarters
Brentwood, TN
Founded
1978

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