Concentrix

Global BPO offering customer engagement services

Manager Business Ops Support

Applied Machine LearningConfirmed live in the last 24 hours

Full-timeQuezon City, Metro Manila, PhilippinesNo salary listedIn-person

About the Job

Responsibilities

Lead the end-to-end development lifecycle of AI and automation solutions, from requirements intake through deployment and post-release optimization.
Oversee the design and implementation of AI/ML solutions, including predictive models, natural language processing, and generative AI use cases.
Oversee the design and implementation of intelligent automation, including robotic process automation, workflow automation, and decision engines.
Oversee the design and implementation of AI-enabled tools integrated into enterprise platforms such as Teams, web apps, and internal systems.
Ensure solutions are scalable, maintainable, secure, and production-ready.
Drive reuse of frameworks, components, and standards to accelerate delivery.

Job Title:

MANAGER, BUSINESS OPS SUPPORT

Job Description

Manager – AI & Automation Development

Lead the end‑to‑end development lifecycle of AI and automation solutions, from requirements intake through deployment and post‑release optimization.
Oversee the design and implementation of:
- AI/ML solutions (predictive models, NLP, GenAI use cases)
- Intelligent automation (RPA, workflow automation, decision engines)
- AI‑enabled tools integrated into enterprise platforms (e.g., Teams, web apps, internal systems)
Ensure solutions are scalable, maintainable, secure, and production‑ready.
Drive reuse of frameworks, components, and standards to accelerate delivery.

Location:

PHL Quezon City - EXXA Tower

Language Requirements:

Time Type:

Full time

About the Company

Concentrix

Global BPO offering customer engagement services

Concentrix provides global technology and BPO services, helping recognized brands grow and run operations more efficiently through end-to-end solutions that include customer engagement, digital transformation, and IT services. It leverages AI, APIs, and advanced analytics to tailor offerings and act as a seamless extension of each client, delivering consistent experiences across regions. Its differentiators are large-scale, technology-enabled capabilities, data-driven insights, and sector-specific expertise that enable integrated, customized solutions. The company aims to help clients achieve strategic goals by accelerating digital transformation and improving customer interactions with reliable, globally consistent service.

Company size: 10,001+
Company stage: IPO
Headquarters: Newark, CA
Founded: 1969

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