Digital Customer Success Manager

Your Impact at Brevo:

• Execute a high-volume engagement approach, utilizing 1-to-many strategies such as targeted email sequences, digital materials and webinars (from onboarding to renewal) 
• Manage a high-volume portfolio of accounts, ensuring customers hit key milestones in their journey (via emails and meetings)
• Manage renewal discussions with strong focus on client retention and growth
• Monitor customer health scores and relevant data to proactively identify and engage at-risk accounts.
• Drive customer adoption of key best practices by helping on enablement sessions and webinars. 
• Contribute to the development of the digital resources and "Digital Journey" content that empowers customers to find value independently. 
• Identify common customer challenges and provide feedback to Product and Engineering to improve the customer experience. 
• Collaborate closely with internal stakeholders including Sales and Customer Experience teams to mitigate risk, improve customer experience, drive value outcomes, and unlock growth

Who you are:

• Relevant work experience of at least 2 years as a Customer Experience, CSM or Marketing Project Manager
• Excellent presentation, written, and oral communication skills in German and English
• Customer-centric
• Good marketing knowledge
• Strong ability to understand, manage, and drive customers' needs and strategy 
• Proven track record of sustained target achievement
• Ability to drive issue resolution and work in collaboration with all departments (Sales, Product, Customer Experience, Finance, etc.)
• Proactive, autonomous, and efficient!
• You're a data-driven person as well as a team player

Why people love working at Brevo:

• A place to grow, together : Join an international team in a bright, collaborative office located in a vibrant neighbourhood.
• Practical perks for everyday balance: RTT days off, 50% public transport reimbursement, Sustainable Mobility Package (whether you ride a classic bike or go electric, we support your choice to commute greener) and daily Swile meal vouchers (€12.50/day).
• Learning, every step of the way: Access to English classes and 155,000+ courses on Udemy, plus a strong internal culture of knowledge-sharing and support.
• Flexible for life : A remote-friendly setup, budget to support your home workspace, and relocation assistance for international talents.
• Wellbeing that works : Top-notch private healthcare (70% covered), 6-week second-parent leave, extra time off if your child is sick and needs you, and Several services related to prevention, health and personal and professional well-being on Welii platform
• A culture that cares : From inter-office trips to regular team events, there are plenty of ways to connect beyond your day-to-day. You’ll also find active social, green, and LGBTQIA+ communities, plus Work Council benefits via Leeto, all here to support what matters to you, inside and outside of work.