Key Account Manager

Job Description

In this highly field‑based role, the Key Account Manager is accountable for developing and building the Sobi business in Poland by implementing local strategy regarding products promoted accordingly to the local needs.

The ideal location for the candidate is Krakow (Małopolska voivodeship) or Katowice (Śląsk voivodeship)

This position requires strong customer focus, cross‑functional alignment, disciplined territory management, and the application of Sobi’s Superior Competencies.

Customer & Stakeholder Management

• Build, develop, and maintain strong relationships with key customers, treatment centers, healthcare professionals, and other relevant stakeholders. The HCPs specialties will be Rheumatology, Immunology & Gastrology.
• Spend approximately 70% of your time in the field, engaging directly with customers and supporting business activities.
• Represent the company at local and international congresses, conferences, and scientific events.
• Ensure customer and market needs are well understood and reflected in business activities.
• Gather and communicate market insights, customer feedback, and competitor intelligence to support strategic decision-making.

Sales & Business Performance

• Take full accountability for the assigned product portfolio, revenue targets, and sales objectives.
• Develop and execute effective key account plans to maximize business opportunities.
• Monitor product availability, stock levels, and future demand to ensure uninterrupted supply.
• Manage assigned resources efficiently to deliver strong business results.

Marketing & Brand Execution

• Adapt global and regional brand strategies to local market needs, healthcare systems, and customer practices.
• Translate business priorities into impactful local initiatives and action plans.
• Plan, coordinate, and execute omnichannel marketing activities, including customer visits, conferences, seminars, webinars, digital campaigns, and promotional initiatives.
• Support the development, approval, distribution, and training of marketing materials in compliance with Medical, Legal and Regulatory (MLR) requirements.
• Monitor campaign effectiveness, KPIs, and return on investment, continuously optimizing activities to maximize impact.

Cross-Functional Collaboration

• Collaborate closely with regional and international teams to support global and local business objectives.
• Participate in cross-functional project groups, brand planning exercises, and strategic initiatives.
• Work closely with Medical, Commercial, and Leadership teams to ensure alignment across business priorities.
• Provide local market insights and recommendations to support regional business planning and decision-making.

Compliance & Operational Excellence

• Ensure all activities are conducted in accordance with company policies, industry regulations, and quality standards, including GxP requirements (GCP, GVP, HCC).
• Maintain accurate and timely records of customer interactions and field activities within CRM and other business systems.
• Apply key account management principles and ensure high-quality reporting and data management.
• Complete all required training and maintain up-to-date knowledge of relevant regulations, policies, and compliance standards.
• Participate actively in regular meetings, teleconferences, and reporting activities in line with company requirements.

Budget & Resource Management

• Support product budget planning and management, ensuring effective allocation and utilization of resources.
• Track performance metrics, monitor budgets, and optimize investments based on ROI and business priorities.

Qualifications

• You hold a university degree and bring at least five years of experience in a sales and/or marketing role within original pharmaceutical company ideally combined with a 2 year experience as a KAM and marketing skills/experience from a previous experience.
• You have a strong background in strategic account management, stakeholder engagement, and customer relationship building, combined with excellent negotiation, communication, and analytical skills.
• You are comfortable managing multiple projects and stakeholders, identifying business opportunities, and working in a dynamic environment.
• Knowledge of the Polish healthcare system and decision-making processes would be considered a strong advantage
• Fluency in English and Polish, proficiency in Microsoft Office, and a valid driving licence are required.

Additional Information