Rentokil Initial

Rentokil Initial

Global pest control and hygiene services

Commercial Administrator - Customer Care

Full-Time
No salary listed
Entry, Junior, Mid
Cologne, Germany
Hybrid

Up to 40% mobile work after onboarding.

About the job

Requirements
  • You have completed vocational training or are currently completing your training and want to start your professional career.
  • You have initial professional experience in a similar function or want to develop professionally.
  • You work in a customer-focused, independent, and self-directed manner.
  • You are a team player with assertiveness and a sense of responsibility.
Responsibilities
  • Review all incoming Jobs and Contracts for completeness.
  • Enter and create contracts and jobs in the relevant systems, including iCabs.
  • Perform basic configuration in the customer portals MyRentokil and MyAdmin.
  • Coordinate closely with Sales and Service to ensure contracts start on time.
  • Process contract changes, including up-selling, cross-selling, and down-selling.
  • Continuously improve customer master data.
  • Process company name changes, including ownership and tenancy changes.
  • Archive documents in customer files in the digital contract archive.
  • Support customer portals, including orders, invoices, and supporting documentation.
  • Handle correspondence in a departmental email inbox.
  • Perform administrative and organizational tasks.

About the company

Rentokil Initial plc provides pest control and hygiene and well-being services for commercial and private customers worldwide. It operates with a large, multinational workforce (about 68,500 people) across 89 countries, delivering on-site services to protect people and improve everyday safety and cleanliness. The company’s offerings are delivered through local teams backed by global expertise, enabling tailored pest control and hygiene programs, monitoring, sanitation, and safety protocols. Its differentiator is the combination of scale and local service: a worldwide leader in its fields that can respond quickly and customize solutions to local needs, supported by rigorous processes and a strong public market presence as a FTSE 100-listed firm on the London Stock Exchange. The goal is to protect people and enhance lives by providing reliable, effective pest control and hygiene services that keep spaces safer and healthier for customers and communities.

Company Size

10,001+

Company Stage

IPO

Headquarters

Crawley, United Kingdom

Founded

1925

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Simplify Jobs

Simplify's Take

What believers are saying

  • September 22, 2026 SOLitude sale brings about $180 million after tax.
  • H1 2026 organic revenue grew 3.6%, while operating profit rose 8.8%.
  • New leaders Mike Duffy, Rafa Carrasco, and Matt Jochim target faster execution.

What critics are saying

  • North America residential lead flow weakened in July 2026, driven by termite softness.
  • Legacy termite claims remain costly; H1 2026 added a $44 million provision.
  • If North America execution stalls, Rentokil's largest revenue engine stays a margin trap.

What makes Rentokil Initial unique

  • Rentokil operates in 90 countries with route-based pest control and hygiene services.
  • Its two-division structure, announced August 13, 2026, sharpens accountability across North America and International.
  • Offshoring 1,100 roles and eliminating 500 positions built a lower-cost operating platform.

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Benefits

Health Insurance

Meal Benefits

Company News

MarketScreener
Sep 22nd, 2026
Bain Capital, LP agreed to acquire Solitude Lake Management, LLC from Rentokil Initial plc for $230 million.

Bain Capital, LP agreed to acquire Solitude Lake Management, LLC from Rentokil Initial plc for $230 million. Published on 09/22/2026 at 11:49 am EDT S&P Capital IQ Bain Capital, LP agreed to acquire Solitude Lake Management, LLC from Rentokil Initial plc (LSE:RTO) for $230 million on September 22, 2026. A cash consideration of $230 million will be paid by Bain Capital, LP. As part of consideration, $230 million is paid towards common equity of Solitude Lake Management, LLC. Total estimated net cash proceeds after tax are expected to be around $180m. Post-acquisition Solitude Lake Management, LLC will operate as an independent company. For the period ending December 31, 2025, Solitude Lake Management, LLC reported total revenue of $112 million and an adjusted operating profit of $16 million. The transaction is valued at 2.05x revenue and 14.38x adjusted operating profit. The transaction is subject to Hart-Scott-Rodino clearance and is expected to be completed by early in the fourth quarter of 2026. Rentokil Initial plc intends to use the net proceeds from the sale to reduce leverage and support its capital allocation priorities. Goldman Sachs & Co. LLC acted as the sole financial advisor to Rentokil Initial plc on the transaction. (C) S&P Capital IQ - 2026

London South East
Aug 13th, 2026
Rentokil appoints International CEO as it restructures into two divisions.

Rentokil appoints International CEO as it restructures into two divisions. Thu, 13th Aug 2026 11:04 (Sharecast News) - Rentokil Initial appointed Phil Wood as chief executive of its newly-formed international division on Thursday, as it restructured into two operating divisions, the other being the North American business. The international division will comprise Europe, UK, Ireland & Sub-Saharan Africa, Asia & MENAT, Latin America and Pacific and will be led by Wood with immediate effect. Rentokil said Wood is a "highly experienced" operator who has been with the company since 2006 and has led businesses in Europe, the Caribbean, Africa and the UK. "He has a proven track record of delivering growth and has a deep understanding of frontline pest control and hygiene operation," it said. His appointment as chief executive of International is in addition to his current responsibilities leading the UK, Ireland and Sub-Saharan Africa region, which he has done since 2009. Rentokil had already announced in May that Rafael Carrasco would be appointed CEO of North America with effect from 3 August. Most recently, Carrasco served as president of WM Healthcare Solutions and senior vice president of Strategy at WM, where he oversaw multi-site operations with over 200 branches and 10,000 corporate and field-based employees across the US, Canada, the UK, Ireland and Western Europe. The company also announced the appointment of Matt Jochim as group chief transformation officer with effect from 7 September. He will join the executive leadership team and report directly to the CEO. Rentokil said Jochim brings 30 years of experience leading large-scale business transformations across global multi-site businesses. He joins the group from McKinsey, where he served as partner and leader of the UK & Ireland Operations Practice, owning end-to-end operating transformations for major clients. Chief executive Mike Duffy said: "At its interims, London South East Limited outlined clear priorities to intensify customer focus, deliver sales and operational excellence and simplify the business. Today's appointments strengthen its capabilities to deliver on these priorities and drive profitable growth. Matt's deep expertise in multi-site transformations, Rafa's track record of success in route-based service industries and Phill's extensive experience within its frontline operations will be invaluable as London South East Limited execute its strategy with speed and excellence. "Our focus is now firmly on execution and delivering the improved performance we know this business is capable of through better customer outcomes, driving growth and the long-term shareholder value creation opportunity." At 1045 BST, the shares were down 1.4% at 354.70p. See latest RNS on Investegate Shares in this article. Rentokil Initial 354.70 -1.44%

Rentokil Initial
Aug 13th, 2026
Organisational structure update and leadership appointments.

Organisational structure update and leadership appointments. 13 Aug 2026 Rentokil Initial plc (the "Company") (FTSE: RTO / NYSE: RTO) today announces two executive appointments and a formalisation of its divisional operating structure to support the delivery of the Company's strategic priorities - to intensify customer focus, deliver sales and operational excellence, and simplify the business. Simplified organisation to support execution To support the delivery of its strategic priorities, the Company is formalising its structure into two operating Divisions: North America and International. The International Division will comprise Europe, UK, Ireland & Sub-Saharan Africa, Asia & MENAT, Latin America and Pacific. This builds upon the current financial reporting structure and creates clearer accountability for performance and execution across the Group, while enabling faster adoption of best practices in customer experience, sales effectiveness and operational delivery. It also simplifies the operating model and strengthens alignment against the Company's strategic priorities. Appointment of CEO of the International Division The Company is pleased to announce the appointment of Phill Wood as CEO of the newly formed International Division, with immediate effect. Phill is a highly experienced operator who has been with Rentokil Initial since 2006 and has led businesses in Europe, the Caribbean, Africa and the UK. He has a proven track record of delivering growth and has a deep understanding of frontline pest control and hygiene operations. He has also led the Company's Marketing and Innovation function for the last 18 months making significant progress in prioritisation and delivery of its innovation pipeline. This appointment is in addition to his current responsibilities leading the UK, Ireland and Sub-Saharan Africa region, which he has led since 2009. CEO of North America Division As previously announced, Rafael "Rafa" Carrasco joined the Company on 3 August as Chief Executive Officer, North America. Rafa has a distinguished track record of leadership in large-scale, route-based service industries, most recently serving as President of WM Healthcare Solutions and Senior Vice President of Strategy at WM (previously known as Waste Management, Inc.), where he oversaw multi-site operations with 200+ branches and over 10,000 corporate and field-based employees across the US, Canada, the UK, Ireland and Western Europe. Appointment of Group Chief Transformation Officer Rentokil Initial today also announces the appointment of Matt Jochim as Group Chief Transformation Officer, effective 7 September 2026. He will join the Executive Leadership Team and report directly to the Chief Executive. Matt brings 30 years of experience leading large-scale business transformations across global multi-site businesses. He joins the Company from McKinsey (2006 - 2026), where he served as Partner and leader of the UK & Ireland Operations Practice, owning end-to-end operating transformations for major clients. Prior to McKinsey, Matt spent five years at The Home Depot (2001 - 2006), where he held senior store and supply chain operating roles and managed critical transformations across store operations and inventory management. Matt's appointment further strengthens the Company's capability to drive operational improvement, simplify ways of working and accelerate execution across the Group. Mike Duffy, Chief Executive of Rentokil Initial plc, commented: "At its Interims, Rentokil Initial outlined clear priorities to intensify customer focus, deliver sales and operational excellence and simplify the business. Today's appointments strengthen its capabilities to deliver on these priorities and drive profitable growth. Matt's deep expertise in multi-site transformations, Rafa's track record of success in route-based service industries and Phill's extensive experience within its frontline operations will be invaluable as Rentokil Initial execute its strategy with speed and excellence. "Our focus is now firmly on execution and delivering the improved performance we know this business is capable of through better customer outcomes, driving growth and the long-term shareholder value creation opportunity." For further information, please contact: Investors / Analysts: Heather Wood, Rentokil Initial plc, +44 7808 098793 Jamie Lewis, Rentokil Initial plc, +44 7341 071944 Media: Malcolm Padley, Rentokil Initial plc, +44 7788 978199 About Rentokil Initial plc Rentokil Initial plc is a global leader in Pest Control and Hygiene & Wellbeing services. It employs c.63,400 people in 90 countries.

Sharecast
Jul 30th, 2026
Rentokil ditches North American margin target, shares tumble.

Rentokil ditches North American margin target, shares tumble. 365.40p. 11:56 30/07/26. Rentokil Initial tumbled on Thursday after the pest control firm ditched its margin target for North America and said it had seen some weakness in residential lead flow in the region towards the end of the second quarter and into July. 10,909.07. 5,929.27. 5,862.73. 11,120.42. The company said it was "retiring" its NA margin target of 20% in 2027 as it focuses on "driving volume growth over short-term margin expansion". "I am confident through this targeted redeployment we will, over time, accelerate organic growth and improve margins," said chief executive Mike Duffy. In the six months to the end of June, group revenue rose 6.7% to $3.6bn, up 4.5% at constant currency, with 3.6% organic revenue growth. Revenue from North America was up 4.3%, or 4.2% at constant currency, with 3.7% organic growth. The international segment saw revenue grow 10.7%, or 50% at constant currency. Rentokil said group adjusted operating profit rose 8.8% to $556m, with 10.4% growth in North America and 9.9% growth in International. CEO Duffy highlighted the importance of simplifying the business. "We have an overly complex operating model, spanning 90 countries and multiple service lines, that does not prioritise our highest opportunity markets and business lines sufficiently. We must also further optimise the cost base to improve margins and generate fuel for growth," he said. "Underpinning these priorities will be enabling its frontline. They are its brand and when they are engaged and feel valued, they go the extra mile. Sharecast need to make it easier for them to do what they do best - take care of its customers. "We have started to progress these priorities with a focus on North America where we have strengthened the leadership team, taken steps to establish a regional head office and training centre, and begun to standardise the operating model to include the planned segmentation of Commercial and Residential." Duffy said Rentokil had seen some weakness in North America residential lead flow towards the end of Q2 and into July, but the company still expects to deliver FY 2026 profit in line with current market expectations. At 1006 BST, the shares were down 17% at 367.69p.

City A.M.
Jul 30th, 2026
Rentokil shares slide almost 20 per cent as demand weakens in North America.

Rentokil shares slide almost 20 per cent as demand weakens in North America. News Reporter Pest control giant Rentokil's share price slid 17 per cent on Thursday morning following a slow appetite from the North American residential market. The FTSE 100 firm's shares tumbled on market open from 443.30p to 398.60p, despite reporting a 6.7 per cent rise in group revenue for the first six months of the year to $3.5m (£2.6m), also reporting profit before tax growing almost ten per cent to $263m (£196m). The firm's profit growth was driven by pricing growth staying intact ahead of inflation, and organic revenue increased by 4.2 per cent in the second quarter of this year. The pest control company, which operates across 90 countries, said 93 per cent of its revenue comes from its top 20 markets and is not "adequately benefiting from our scale," especially in the North American market, following its multi-billion pound acquisition of rival US pest control firm Terminix in 2022. 'Challenging trading conditions' in the UK. The North American market is critical to Rentokil and accounts for approximately 59 per cent of the group's total revenue, and despite the North American division's overall revenue up $995m (£745.8m) for the first half of this year, the momentum is now slowing. News updates. Stay ahead with our three daily briefings delivering all the key market moves, top business and political stories, and incisive analysis straight to your inbox. Chief executive Mike Duffy said the firm is "not delivering on our growth potential in many of the markets we operate in, nor adequately benefiting from our scale", and said there has been a notable "weakness in North America" towards the end of July. The group said in the UK, its pest control business was held back by "more challenging trading conditions", in particular by "softness in overall housing demand", leading to its asbestos removal business suffering. "Our focus is driving volume growth over short-term margin expansion, and this targeted redeployment of resources will enable us, over time, to accelerate organic growth, improve margins and free cash flow and deliver on the clear opportunity for shareholder value creation," Duffy said.