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Hilton Worldwide

Global hotel operator of branded properties

Food and Beverage Manager

Food & Beverage Operations ManagementConfirmed live in the last 24 hours
Full-timeNo salary listedIn-person

About the Job

Requirements

  • Maintain flexible working hours according to operational needs and participate in the Manager on Duty program and required meetings.
  • Complete and certify the training required for the position.
  • Maintain current knowledge of hotel services and facilities and of the destination's gastronomic, cultural, and entertainment offerings.
  • Comply with and promote hotel and company policies, procedures, service, presentation, and safety standards.

Responsibilities

  • Lead and supervise food and beverage operations across the hotel's outlets and services, ensuring service, quality, presentation, hygiene, and safety standards.
  • Oversee the preparation and operation of the restaurant, bar, lobby bar, pool, function rooms, and other food and beverage areas, including cleanliness, equipment, and maintenance.
  • Ensure menus and promotional materials are presented appropriately and departmental promotions are implemented correctly.
  • Verify service stations are equipped and service setups meet the applicable standards.
  • Organize and lead shift briefings covering occupancy, VIPs, groups, events, promotions, shortages, specialties, and operational details.
  • Monitor service timing and quality and ensure effective communication among the dining room, kitchen, and other involved departments.
  • Participate in service during peak demand and take steps to maintain smooth, high-quality operations.
  • Coordinate and organize hotel event services, ensuring they are planned and executed according to requirements.
  • Participate in weekly Functions meetings and other operational meetings related to events and food and beverage.
  • Promote hospitality, professionalism, courtesy, and service among team members.
  • Maintain contact with guests and clients, anticipate their needs, and monitor their satisfaction.
  • Address complaints, comments, and suggestions professionally and promptly, follow up, and seek guest satisfaction.
  • Promote food and beverage sales by identifying upselling, promotional, and revenue-generation opportunities across outlets.
  • Work with the kitchen and other departments to ensure consistency in quality, presentation, and dining experience.
  • Take responsibility for the department's financial results and manage operations to meet revenue, cost, productivity, and profitability targets.
  • Contribute operational information, projections, and improvement opportunities to the department's annual revenue and expense budget.
  • Track the department budget and results, analyze variances, and propose corrective actions to meet targets.
  • Identify and implement opportunities to increase revenue, optimize costs, improve productivity, and maximize outlet profitability.
  • Oversee invoices, orders, charges, and payment procedures in accordance with established controls.
  • Oversee responsible use of tableware, glassware, cutlery, equipment, and supplies to minimize breakage, loss, and waste.
  • Control requisitions and use of supplies and materials needed for departmental operations.
  • Lead, motivate, and develop team members, fostering a positive, collaborative, service- and results-oriented workplace.
  • Plan schedules, vacations, and staffing needs according to activity levels and operational requirements.
  • Identify team members' strengths and development opportunities and provide ongoing guidance and feedback.
  • Organize and coordinate departmental meetings and training.
  • Train and continually develop the team in operating procedures, service standards, product knowledge, and company standards.
  • Monitor compliance with policies on personal presentation, uniforms, hygiene, discipline, schedules, and safety.
  • Conduct performance evaluations for assigned team members in accordance with hotel and company processes and standards.
  • Coordinate and communicate regularly with the kitchen, Front Office, Housekeeping, Maintenance, Administration, Commercial, and other departments involved in operations and guest experience.
  • Attend departmental and operational meetings, supervisory meetings, and training required for the position.
  • Support additional duties inherent to the position as assigned by the Operations Manager or General Manager.
  • Coordinate projects and activities for the Banquets, Kitchen, and Restaurants teams.
  • Maintain clear and effective communication across departments to support collaboration and efficiency.
  • Respond promptly and professionally to guest and team-member inquiries.
  • Provide daily administrative support, including drafting correspondence, managing purchase requests, entering data, and filing documents for departmental operations.
  • Support departmental leaders with onboarding new employees, payroll administration, and leave or vacation requests.

About the Company

Hilton Worldwide

Global hotel operator of branded properties

Hilton Worldwide Holdings operates a global portfolio of hotels and resorts across multiple brands to serve business travelers, vacationers, and long-stay guests. It owns, leases, manages, and franchises properties, earning revenue from rooms, food and beverage, events, and franchise and management fees. Its brands range from luxury Waldorf Astoria to full-service Hilton Hotels & Resorts and extended-stay options like Homewood Suites, targeting different customer needs. Its goal is to grow as a major global hospitality company by expanding its loyalty program and delivering consistent guest experiences to maximize occupancy and revenue.

Company size
10,001+
Company stage
IPO
Headquarters
McLean, VA
Founded
1919

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