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Vertiv

Builds power and cooling systems for data centers

HVAC Cooling Customer Engineer

Equipment Field ServicePosted on Nov 13
Full-timeNo salary listed

About the Job

Requirements

  • Required experience may be satisfied by a high school diploma or GED equivalent; an HVAC certificate program degree or equivalent field experience; six years of military experience in a related field; or equivalent industry experience with an EPA refrigerant license.
  • Basic electrical knowledge is required.
  • Interpersonal skills, professionalism, reliability, and teamwork are required.
  • Familiarity with electrical/electronic test equipment and fundamentals is required.
  • Ability to read and interpret electrical line diagrams and blueprints is required.
  • Working knowledge of Ohm's law and HVAC theory is required.
  • Ability to evaluate sites, including environmental temperature and general operating conditions, is required.
  • Ability to perform elementary fixes and repairs under directed supervision is required.
  • Ability to complete tasks and return units to full operating condition under directed supervision is required.
  • Ability to summarize and report work performed is required.
  • Communication, customer service, troubleshooting, safety procedure, organizational and planning, and computer skills are required, along with mechanical aptitude.
  • Must be able to stand, walk, use hands and fingers, handle or feel objects, tools or other components, reach, stoop, kneel, crouch, crawl, talk, hear, smell, sit, and climb or balance; must have close, distant, color, peripheral, and depth vision and the ability to adjust focus.
  • Frequent driving is required. Must consistently lift up to 50 pounds and occasionally up to 75 pounds.
  • Must be able to work in extreme cold below 32 degrees, extreme heat above 100 degrees, medium-to-high noise, around moving machinery, and outdoors without effective weather protection; required protective equipment includes earplugs, gloves, eyewear, respirator, or mask as appropriate.
  • Must have a valid driver's license and be at least 18 years old.
  • Must be legally authorized to work in the United States; employment sponsorship is not provided.

Responsibilities

  • Install, commission, and perform scheduled and emergency service on Liebert air products.
  • Establish and maintain rapport with customers, co-workers, sales representatives, and other relevant contacts.
  • Maintain continuous communication with area and district offices and the direct manager.
  • Rely on direction to accomplish goals and perform work-related tasks under direct supervision or independently as training permits.
  • Maintain certifications required for the job.
  • Provide on-site and phone assistance to customers.
  • Communicate equipment issues to National Technical Support.
  • Perform scheduled maintenance according to company guidelines.
  • Implement Field Change Notices according to published guidelines.
  • Stay current on safety bulletins, safety field change notices, field change notices, and service tips.
  • Operate safely according to published safety guidelines, wear appropriate personal protective equipment, follow the 14-hour work-hours policy, and report work-related accidents or injuries within 24 hours.
  • Provide accurate and timely reports, including timecards, expense reports, mileage reports, ticket closures, and forms.
  • Maintain individual inventory and company property, including the vehicle, credit cards, protective equipment, test equipment, laptop, and pager.
  • Communicate appropriately with internal and external customers and provide estimated arrival times where applicable.
  • Complete scheduled maintenance documentation and provide it to the customer and local office after each designated assignment.
  • Strive to resolve equipment issues on the first visit and maintain customer satisfaction rates according to company guidelines.
  • Attend customer meetings as required.
  • Combine service opportunities to maximize productivity and complete work efficiently and on time.
  • Make technical and commercial decisions under pressure and evaluate sites and equipment for appropriate billing status.
  • Maintain productive utilization rates and perform inventory cycle counts according to company guidelines.
  • Follow the company dress code and safety regulations and meet on-site response-time requirements for each customer.
  • Follow company startup and escalation processes and procedures and maintain adequate internal communications with managers, co-workers, and support services.
  • Travel as required, work flexible schedules that may include weekends, evenings, and holidays, and potentially fulfill on-call responsibilities.

About the Company

Vertiv

Builds power and cooling systems for data centers

Vertiv builds power and cooling equipment that keeps data centers, communication networks, and industrial facilities running through outages and heavy computing loads. Its Liebert cooling systems manage the heat generated by servers, while its power products protect equipment and distribute electricity. The company sells equipment directly and through distributors, then earns additional revenue from installation, maintenance, spare parts, and services throughout the equipment life cycle. Its portfolio also includes racks and software for monitoring and managing IT equipment. Vertiv became a standalone company in 2016 and is headquartered in Westerville, Ohio.

Company size
10,001+
Company stage
IPO
Headquarters
Westerville, OH
Founded
2016

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