Hardware Services Lead Specialist
Atos
Hardware Services Lead Specialist
Atos
Global IT services, consulting, digital transformation
- 7x24x365 Support
- Perform physical site planning for all computer equipment to be installed or de-installed at the ITO Data Center.
- Coordinate floor space and electrical power requirements between the SBU and facilities department
- Review, finalize, and signoff on hardware components to be acquired to fulfill IMACs
- Receive and inventory equipment to be installed in the data center and arrange for shipping of equipment out of the data center
- Perform mainframe and midrange computer processor, tape, network, and disk hardware installs/de-installs, moves, adds, changes (IMACS)
- Provide connectivity to installed mainframe and midrange computer processor, tape, network, and disk hardware as required
- Maintain CMDB and perform audits
- Coordinate vendor hardware and circuit installations
- Support/perform hardware break/fix activities
- Assist vendors with hardware problem determination
- Vendor management escalation and escort when applicable
- Provide off hours facility engineering support
- Provide internal and external audit support
- Attend internal and client meetings to provide support for hardware related inquiries
- Support all physical transitions including organic and new business
- Maybe be asked to assist in loading of images or configurations on certain equipment during the install process
Primary duties and responsibilities include, but are not limited to:
- Installing hardware in the data center
- Maintaining hardware related output queues (incident, service request, change)
- Basic and in depth troubleshooting (incident management) of hardware related problems
- Assist in maintaining CMDB and hardware inventory for site services
- Provide shipping and receiving support and assist other team members
- Vendor management at the site – escalations, escort, assistance in troubleshooting
- Escalation of incidents and problems to management
- Assists in the overall hardware planning at the site level
- Mentors and trains other hardware services associates
- Assist in the development/maintaining of best practices and procedures for the team
- Help develop detailed plan for hardware installation
- Assist engineering support with configuration of hardware
- Provides site services audit compliance support
- Assists in procurement, pricing, ordering of hardware related supplies
- Insure proper 24/7 coverage is maintained
- Develops data center best practices processes and procedures
- 3 years of hardware experience in a data center environment
- Experience working in a 24X7 support environment
- 401k match
- Medical
- Paid vacation
- Paid holidays
- Paid training
- Great career opportunity in "World Class" company
Atos is a global IT services and consulting firm that helps big companies and governments run and improve their digital systems. It offers services like cloud computing, cybersecurity, big data, and digital transformation, delivering these through consulting, system integration, outsourcing, and managed services to keep complex IT environments functioning smoothly. What sets Atos apart is its long history of growth by acquiring other firms, building a wide footprint across Europe and North America, and combining diverse capabilities into one large service provider. After a period of financial restructuring to reduce debt, Atos is focused on stabilizing its finances and returning to growth and more acquisitions by 2026.
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