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Concentrix

Global BPO offering customer engagement services

Renewal Specialist

Account ManagementPosted on Nov 11
Full-timeBenalmádena, Málaga, Spain

About the Job

Requirements

  • Be native or proficient in Dutch and have advanced English proficiency.
  • Have at least 2 years of sales experience with a proven track record of success.
  • Have experience using Microsoft Office Suite applications and an interest in cloud technologies.
  • Have general knowledge of the information technology industry and the ability to learn and retain product and business-solution knowledge quickly and accurately.
  • Be able to understand customer needs and create and deliver customized, customer-focused pitches and solutions.

Responsibilities

  • Act as the primary customer point of contact during the renewals process, building trust and establishing a long-term Microsoft relationship.
  • Convert renewal leads into opportunities and revenue pipeline by qualifying them against criteria such as budget, authority, need, and timeline.
  • Engage small and medium businesses across industries, company sizes, and types to determine needs and identify upsell and cross-sell opportunities.
  • Understand customers' current Microsoft license positions and lead with Microsoft's cloud technologies to secure customer wins and maximize upsell and cross-sell opportunities, collaborating with Solution Specialists and other stakeholders as needed.
  • Support the renewal process by engaging and coordinating multiple stakeholders, including PCM, TCM, and CE, in alignment with customer needs and ensure renewals close on time.

Desired Qualifications

  • Experience selling Azure, Office 365, Dynamics 365, or similar solutions.
  • Experience in a technical sales or presales environment.
  • Experience in computer science, mathematics, or engineering.
  • A Master's degree, with a major or minor in computer science, mathematics, or engineering.

About the Company

Concentrix

Global BPO offering customer engagement services

Concentrix provides global technology and BPO services, helping recognized brands grow and run operations more efficiently through end-to-end solutions that include customer engagement, digital transformation, and IT services. It leverages AI, APIs, and advanced analytics to tailor offerings and act as a seamless extension of each client, delivering consistent experiences across regions. Its differentiators are large-scale, technology-enabled capabilities, data-driven insights, and sector-specific expertise that enable integrated, customized solutions. The company aims to help clients achieve strategic goals by accelerating digital transformation and improving customer interactions with reliable, globally consistent service.

Company size
10,001+
Company stage
IPO
Headquarters
Newark, CA
Founded
1969

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