Remotely

Global remote software engineer placement platform

IT Support / Helpdesk

IT Service Desk & End User SupportConfirmed live in the last 24 hours

Full-timeRemote in PhilippinesA$1.5k /mo

About the Job

Requirements

2 to 5+ years of experience in IT support, helpdesk, or technical support roles.
Strong understanding of computer systems, operating systems, and network fundamentals.
Experience with ticketing systems, remote support tools, and IT documentation.
Ability to diagnose technical issues and provide step-by-step solutions.
Strong communication skills and a customer-first attitude.
High attention to detail and ability to follow processes accurately.
Ability to multitask and prioritize technical requests efficiently.
Maintain a stable and reliable internet connection for remote work.
Work a full-time schedule aligned with the client’s preferred time zone.
Provide timely updates on support tickets, issue resolutions, and ongoing concerns.
Communicate professionally with users and stakeholders.
Adhere to IT security protocols, confidentiality, and best practices.
Provide accurate, high-quality technical support.

Responsibilities

Respond to technical support requests through email, chat, or phone.
Troubleshoot and resolve issues related to hardware, software, networks, and systems.
Install, configure, and maintain applications or tools as required.
Document issues, solutions, and troubleshooting steps in helpdesk systems.
Escalate complex issues to senior IT staff when needed.
Monitor system performance and identify recurring problems.
Assist in onboarding users by setting up accounts, access, and devices.
Maintain inventory of equipment and track IT-related assets.
Support updates, patches, and security maintenance activities.

Desired Qualifications

Knowledge of cybersecurity basics and safe IT practices.

IT Support / Helpdesk

Remotely · Philippines (Remote) · Full-time · Posted 2026-10-15

Salary: Up to AUD 1,500

Workplace: remote

Department: Web Development & IT

Description

Job Title: IT Support / Helpdesk
Job Type: Full-Time (Remote)
Compensation: Up to AUD 1,500/month (based on experience and qualifications)
Work Schedule: Full-time
Experience: 2-5+ years

Who We Are

At Remotely, we connect exceptional offshore professionals in the Philippines with global businesses looking to scale efficiently. We’re committed to building meaningful work opportunities that empower skilled talent to deliver real impact – anytime, anywhere.

Role Overview

The IT Support / Helpdesk professional will assist users with technical issues, system troubleshooting, and IT related inquiries. This role requires strong problem solving skills, a customer focused mindset, and the ability to resolve issues quickly across hardware, software, and network environments. You will ensure efficient technical operations and provide reliable support to both internal teams and end users.

Key Responsibilities

Respond to technical support requests through email, chat, or phone
Troubleshoot and resolve issues related to hardware, software, networks, and systems
Install, configure, and maintain applications or tools as required
Document issues, solutions, and troubleshooting steps in helpdesk systems
Escalate complex issues to senior IT staff when needed
Monitor system performance and identify recurring problems
Assist in onboarding users by setting up accounts, access, and devices
Maintain inventory of equipment and track IT related assets
Support updates, patches, and security maintenance activities

Requirements

Qualifications & Skills:

2 to 5+ years of experience in IT support, helpdesk, or technical support roles
Strong understanding of computer systems, operating systems, and network fundamentals
Experience with ticketing systems, remote support tools, and IT documentation
Ability to diagnose technical issues and provide step by step solutions
Strong communication skills and a customer first attitude
High attention to detail and ability to follow processes accurately
Knowledge of cybersecurity basics and safe IT practices is an advantage
Ability to multitask and prioritize technical requests efficiently

Work Arrangement & Expectations:

Remote role requiring a stable and reliable internet connection
Full-time schedule aligned with the client’s preferred time zone
Timely updates on support tickets, issue resolutions, and ongoing concerns
Professional communication with users and stakeholders
Adherence to IT security protocols, confidentiality, and best practices
Commitment to providing accurate, high quality technical support

Apply

Apply at Remotely

About the Company

Remotely

Global remote software engineer placement platform

Remotely connects vetted mid-to-senior software engineers worldwide with long-term, full-time remote roles at high-growth US startups. Its engineers join an exclusive network, build a detailed profile with a specialist, and are personally matched with companies or can browse opportunities, with interview prep and scheduling provided. Employers gain access to a curated pool of full-stack, front-end, back-end, data, mobile, DevOps, and QA talent, and Remotely charges a flat fee per placement that is independent of the engineer’s pay, while developers work for free. Its goal is to make remote hiring easier and more scalable by leveraging distributed engineering experience to support long-term growth for engineers and startups.

Company size: 1-10
Company stage: Not listed
Total funding: Not listed
Headquarters: Toronto, Canada
Founded: Not listed

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