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Figure

Builds humanoid robots for homes and workplaces

Technical Coordinator - Data Creators

Equipment MaintenanceConfirmed live in the last 24 hours
Full-timeMexico City, CDMX, MexicoMX$30k - MX$40kIn-person

About the Job

Requirements

  • At least 2 years of hands-on experience maintaining, troubleshooting, or repairing electronic or electromechanical equipment, such as in field service, a laboratory, audio/video or broadcast, medical equipment, industrial automation, IT hardware, or a similar area, with a proven record of end-to-end responsibility for a technical process or system.
  • Ability to systematically isolate failures across hardware, cabling, firmware, and software.
  • Familiarity with bench tools and instruments, including a multimeter, connectors and cabling, firmware flashing, and basic networking.
  • Strong documentation discipline, including maintenance records, inventory controls, and issue reports that others, including remote engineers, can use to act.
  • Ability to provide patient, instructional support to non-technical operators in a dynamic operations environment.
  • Professional-level English for technical documentation and escalations with engineering in the United States; most collaboration is written and asynchronous.
  • Flexibility to occasionally support other shifts in a 24/7 operation.

Responsibilities

  • Own the unit's technical operations end to end, including hardware, inventory, maintenance, and on-floor technical support.
  • Receive, inventory, deploy, and maintain all data-capture equipment, including sensor suits, headsets, cameras, rigs, batteries, charging equipment, and networking, and build the unit's inventory and asset-control system.
  • Set up and calibrate capture stations, maintain them to specification, and apply firmware and software updates following headquarters guidance.
  • Perform first-line troubleshooting of hardware and capture issues during shifts to minimize station downtime.
  • Escalate issues to hardware and engineering teams in the United States, documenting them with logs, photos, and sufficiently clear reproduction steps for asynchronous debugging; manage manufacturer return-and-exchange (RMA) cycles and spare parts while accounting for import lead times.
  • Design and execute the preventive maintenance program, including maintenance schedules, equipment lifecycle records, and a spare-parts strategy to keep the unit operating between replenishment cycles.
  • Provide in-person coaching and technical assistance to Data Creators on sensor positioning, putting on and removing sensor suits, and capture technique.
  • Write and maintain the unit's technical standard operating procedures for setup, calibration, troubleshooting, and maintenance in collaboration with Project and Shift Coordinators, and train creators in equipment care.
  • Help build the technical team as the unit scales, including onboarding and mentoring future field technicians.

Desired Qualifications

  • Technical training or a university degree in electronics, mechatronics, electrical engineering, or a related area.
  • Hands-on experience with virtual/augmented reality headsets, motion-capture systems, robotics, or drones.
  • Field-service experience with imported or specialized equipment, including manufacturer RMA processes abroad.
  • Experience building or operating inventory, asset-control, or computerized maintenance-management systems (CMMS).
  • Soldering and rework skills, or fabrication experience such as 3D printing, jigs, and fixtures.
  • Experience in fast-growing startups.

About the Company

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Figure

Builds humanoid robots for homes and workplaces

Figure builds general-purpose humanoid robots for physical work in homes and commercial facilities, using a human shape to operate in spaces designed for people. Its Helix AI system combines visual perception, language understanding, and movement control so robots respond to instructions and adapt to their surroundings. The electric robots use arms, hands, and legs to handle household chores or move and sort goods at industrial sites. Its commercial business works through customer deployment agreements that focus on physical tasks in factories and distribution facilities. Figure was founded in 2022 and is headquartered in San Jose, California.

Company size
201-500
Company stage
Series C
Total funding
$1.9B
Headquarters
San Jose, CA
Founded
2022

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