Infrastructure Operations Specialist

Additional Considerations (if any):

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At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Description:

The Infrastructure Operations Specialist provides quality technical support to end users at the Hy-Vee Lomar Distribution Center (LDC) in Cumming, Iowa, with emphasis on friendliness, courtesy and customer service

KEY RESPONSIBILITIES

• Provides high-level support of computers, printers, handheld scanners, applications, network, mobile devices, and user accounts
• Maintains, analyzes, and repairs hardware/software/network technology throughout the distribution center, including the pick towers
• Analyzes, documents, and escalates calls as appropriate
• Perform overnight/weekend and on-call support when scheduled
• Perform onsite visits for installations and troubleshooting
• Identifies common problems and suggests solutions
• Reports to work when scheduled and on time

Technical / Business Expertise

• Intellectually curious, strategic thinker who enjoys creative problem solving
• Must be able to perform arithmetic, algebraic, and geometric calculations 
• Must be able to compose or edit original correspondence; follow technical manuals; evaluate technical data; interview to obtain basic information; and have increased contact with people.
• Must be able to physically perform light work: exerting up to 20 pounds of force occasionally,10 pounds of force frequently and a negligible amount of force constantly to move objects
• Visual requirements include clarity of vision at distance of less than 20 inches and up to 20 feet with or without correction, depth perception, and color vision
• Must be able to perform the following physical activities: Stooping, kneeling, reaching, standing, fingering, talking, and hearing
• Must be comfortable working in a variety of conditions - indoors/outdoors, refrigerated/ambient spaces when required.
• Demonstrable ability to correlate business functions to hardware and software needs
• Demonstrate an aptitude to learn technical components of software and infrastructure
• Proficient with issue tracking and workflow software

Experience and Education

• High School diploma or equivalent
• One year or more of additional schooling with emphasis in computer technology/science is beneficial
• Similar support or practical experience with applications/systems in related field are highly beneficial

Physical Requirements

• Visual requirements include clarity of vision at distance of  less than 20 inches and up to 20  feet with or without correction, depth perception, and color vision.
• Must be able to physically perform light work :exerting up to 20 pounds of force occasionally, 10 pounds of force frequently, and a negligible amount of force constantly to move objects
• Must be physically able to perform sedentary work: operating a computer, occasionally lifting or carrying objects of no more than 10 pounds, and occasionally standing or walking.
• Must be able to walk for extended periods throughout the day and frequently climb stairs, including in the pick towers.
• Must be able to perform the following physical activities: stooping, kneeling, reaching, handling, grasping, feeling, talking, hearing, and repetitive motions.

Working Conditions

The duties for this position are performed onsite at the Lomar Distribution Center (LDC) in Cumming, Iowa, full-time, with the opportunity to work remotely when needed. The role involves a lot of walking throughout the day and frequent stair climbing, including in the pick towers. Work takes place in a warehouse environment, including refrigerated and ambient spaces. There is weekly pressure to meet deadlines and handle multiple tasks in a day.

Equipment Used to Perform Job

Laptop and desktop computer, telephone, copier, Fax, printer, PC with Microsoft Office programs and other software relevant to specific position.

Financial Responsibility

None

Contacts

Has frequent contact with office personnel in other departments related to the position as well as occasional contact with users and customers.

Confidentiality

Has access to confidential information.

Are you ready to smile, apply today.  

Employment is contingent upon the successful completion of a pre employment drug screen.