Release of Information Specialist
$14 - $15/hr
Entry
Bachelor's
Mobile, AL, USA
In Person
Clerical & Data EntryOffice Clerical & Records
About the job
Requirements
- A high school diploma or GED is required.
- Prior experience with release-of-information fulfillment is preferred.
- Demonstrated attention to detail is required.
- Ability to prioritize, organize, and meet deadlines is required.
- Documentation and communication skills are required.
- Ability to maintain productivity and quality performance is required.
- Basic knowledge of medical records and the Health Insurance Portability and Accountability Act of 1996 (HIPAA) is preferred.
- Prior experience with electronic health record or electronic medical record platforms is preferred.
- Prior experience with the Windows environment and Microsoft Office products is required.
- Strong interpersonal skills with team members, clients, and requestors are required.
- Strong computer skills and Microsoft Office skills are required.
- Prior experience operating printers, computers, fax machines, scanners, and microfilm reader/printers is preferred.
- Ability to read, write, speak, and comprehend English is required.
- Bilingual skills are desirable.
- Ability to stay focused on tasks for extended periods is required.
Responsibilities
- Process assigned requests for medical records accurately, efficiently, and within required timeframes while protecting patient privacy and following authorization, company, healthcare-facility, and applicable legal requirements.
- Handle assigned request types, primarily Continuing Care and Disability Determination Services, and cross-train on other request types as directed based on experience and performance.
- Access requests and medical records for healthcare clients according to each client's procedures and security protocols.
- Complete requests daily and prioritize them according to turnaround requirements, company procedures, and client service agreements.
- Validate requests and signed patient authorizations for compliance with HIPAA, other applicable laws, and established procedures.
- Classify request types correctly and log requests in the release-of-information software.
- Retrieve and upload the requested portions of patients’ medical charts from electronic or physical repositories.
- Perform quality-control checks to ensure releases are accurate and prevent unauthorized disclosures of protected health information.
- Check invoice accuracy and make adjustments as needed; create invoices and billing materials for clients.
- Release records to valid requesting entities and reject requests that are not HIPAA-compliant or otherwise valid.
- Return records from physical repositories to their proper locations according to company and client procedures.
- Document exceptions, communications, and other relevant request information in the release-of-information software.
- Alert a supervisor to questionable or unusual requests or communications, suspected breaches, delays to timely releases, connectivity problems, equipment or software malfunctions, and security risks.
- Respond to requestor inquiries about requests in an informative, respectful, and efficient manner.
- Store records and files securely and properly before leaving the work area.
- Maintain adequate office supplies for assigned tasks.
- Assist with additional healthcare facilities or request types during backlogs and adapt to changes in on-site or remote facility assignments.
- Carry out duties in accordance with company and healthcare-facility policies, procedures, HIPAA, applicable state and federal regulations, and labor regulations.
- Maintain confidentiality, security, and ethical standards when handling privileged information and releasing medical records.
- Complete required training within the allotted timeframe.
- Keep client information details up to date.
- Perform other duties as assigned.
About the company
Vital Records Control provides secure records management services for businesses. Its offerings include secure off-site document storage, shredding of physical documents, and data protection services to prevent data breaches. The service works by storing physical materials in vetted facilities with strict chain-of-custody, coordinating secure shredding, and offering data protection measures and audits to meet compliance. The company differentiates itself through a clear emphasis on security, reliable customer service, and growth achieved by acquiring regional records management firms to expand its footprint. The goal is to help organizations protect sensitive information, meet regulatory requirements, and manage information efficiently as technology and regulations evolve.
Company Size
201-500
Company Stage
N/A
Total Funding
N/A
Headquarters
Memphis, Tennessee
Founded
1988
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Simplify's Take
What believers are saying
- August 25, 2026 AskTuring acquisition adds AI search and governance capabilities.
- June 30, 2026 VITAD launch expands revenue into IT asset disposition nationwide.
- February 10, 2025 Redishred purchase deepened shredding and asset-disposition scale in major metros.
What critics are saying
- AskTuring integration distracts teams and delays customer-facing AI products until 2027.
- Acquisition sprawl increases systems complexity and raises post-merger margin pressure across VRC's network.
- One HIPAA or data-destruction failure would trigger lost healthcare contracts and reputational collapse.
What makes VRC Companies unique
- VRC combines physical records, shredding, release-of-information, ITAD, and AI in one platform.
- VitalControl and VitalChart unify physical and digital information workflows for regulated customers.
- 100+ locations and 200+ markets give VRC dense national service coverage.
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Benefits
- Remote Work Options
- Flexible Work Hours