Planned Parenthood Federation of America

Provide reproductive health care and education

Health Center Associate 1

Clinical Support & Patient AdministrationUpdated on Nov 14

Full-timeLawrenceville, GA, USA$25 /hr

About the Job

Requirements

Two years of healthcare experience is required; experience in sexual and reproductive health is preferred.
Electronic Health Record experience is required.
Strong computer skills, including practice management software, Microsoft Office, and internet and email, are required.
Ability to handle stress calmly and professionally, manage multiple projects and deadlines, and work independently and as part of a team is required.
Attention to detail and follow-through on assigned work are required.
English is required.
Ability to travel as needed to other health centers, administrative offices, and national conferences is required.
Ability to sit and/or stand for long periods in a clinical and office environment and lift 20 pounds is required.
Applicants must be forthcoming and truthful when responding to inquiries and requests for information from the Alabama Department of Public Health, Georgia Department of Community Health, and Mississippi State Department of Health.
Ability to provide or support objective information to patients about abortion, adoption, or parenting options in the event of an unintended pregnancy is required.

Responsibilities

Ensure compliance with front office procedures, including setting up and closing the reception area, maintaining neat lobby and waiting spaces, and closing patient entry points at the end of the day.
Greet patients, provide service, and keep them informed about delays or extended wait times.
Check in and register patients, advising and assisting with form completion.
Enter patient data in the Electronic Health Record and prepare charts with appropriate information.
Enter relevant information into tracking tools to improve service delivery and patient experience.
Process patient charges and payments, including processing payments and generating receipts.
Run daily cashier reports, count the cash drawer, balance day sheets, and prepare bank deposits.
Check out patients professionally and pleasantly.
Provide patient counseling and education for all services.
Explain medical tests and procedures and obtain informed consent.
Support patients in exploring feelings and asking questions about findings and decisions with empathy and without judgment.
Complete necessary forms and counseling notes and provide referral information as needed.
Prepare exam rooms before clinic starts and break down and clean them at the end of the clinic day.
Review medical history forms with patients and assist in obtaining patient history, exam-related information, and education.
Complete required visit forms and documentation.
Prepare patients for visits, explain what to expect, and assist clinicians with visits and procedures.
Obtain patient height, weight, and blood pressure.
Prepare and perform in-scope and allowable laboratory tests and requisitions for the clinician.
Document laboratory results in patient charts and the laboratory log.
Keep the laboratory clean, safe, and stocked with supplies.
Maintain instruments and equipment according to cleaning, disinfection, and sterilization protocols.
Maintain Quality Control records and keep clinical workspaces clean and neat.

Desired Qualifications

Abortion and family planning experience is preferred.
Certified Medical Assistant, Surgical Tech, or LPN credentials are preferred.
Spanish-speaking skills are preferred.

Job Title: Health Center Associate I

Location: Gwinnett, Georgia

Reports To: Health Center Manager

FLSA Status: Non-exempt

Salary: $25 per hour

SUMMARY

The Health Center Associate I is a full-time member of the healthcare team and assists clinicians and staff in providing the highest level of care and service to patients. The Health Center Associate I performs a wide array of duties in supporting patient services and clinical care in the health center, including front office, intake, medical assisting, laboratory, and other clinical services. This role provides clinical, educational, and administrative services under the direction of the Health Center Manager and clinician in accordance with PPSE Medical Standards and Guidelines as well as State and Federal Regulations.

ESSENTIAL RESPONSIBILITIES

Front Office

●Ensures compliance with front office procedures, including setting up and closing down the reception area, keeping the lobby/patient waiting spaces neat and orderly throughout the day, and closing patient entry points at the end of the day

●Greets and welcomes all patients with a smile and excellent service; keeps patients apprised of delays or extended wait times

●Completes patient check-in and registration, including advising and assisting patients with form completion

●Completes patient data entry via PPSE’s Electronic Health Record and prepares charts with appropriate information

●Enters relevant and appropriate information into tracking tools to improve service delivery and patient experience

●Completes patient charges and payments process, including processing payments and generating receipts

●Runs daily cashier reports, counts the cash drawer contents, balances day sheets, and prepares bank deposits

● Checks out patients in a professional and pleasant manner

Back Office

●Provides patient counseling and education for all services

●Explains medical tests and procedures and obtains informed consent

●Allows patient to explore feelings and ask questions regarding findings and decisions while demonstrating empathy and being non-judgmental

●Completes necessary forms and counseling notes; provides referral information as needed

●Prepares exam rooms, including setting up the rooms up properly before the clinic begins, and proper breaking down and cleaning of exam rooms at the end of the clinic day

●Reviews medical history forms with the patient and assists with obtaining patient history, exam-related information, and education

●Completes required visit forms and documentation

●Prepares patient for their visit and supports patient during the visit, including instructing patient on what to expect and assisting the clinician with the visit and/or procedure

●Obtains patient vitals (height, weight and blood pressure)

●Prepares and performs all in-scope and allowable lab tests and requisitions for the clinician

●Documents lab results in patient charts and lab log

●Keeps the lab clean, safe, and stocked with supplies

●Maintains instruments and equipment per protocols for cleaning, disinfection, and sterilization

●Maintains Quality Control records

●Maintains clean and neat clinical workspaces

QUALIFICATIONS

Education and Experience

●Required - 2 years of experience in healthcare, preferably in sexual and reproductive health

●Required - Electronic Health Record experience

●Preferred - Abortion and family planning experience

●Preferred - Certified Medical Assistant, Surgical Tech, or LPN

Skills

●Ability to handle stress in a calm and professional manner, gracefully manage multiple projects, able to meet multiple deadlines, and comfortable working independently and as part of a team

●Attention to detail and follow-through on assigned work is essential

●Excellent communication skills

●Strong computer skills, including practice management software, MS office, and internet/email

PHYSICAL DEMANDS

Ability to travel as needed to other health centers, PPSE’s administrative offices, and national conferences. Ability to sit and/or stand for long periods of time as needed while working in a clinical and office environment. Ability to lift 20 pounds.

LANGUAGES SPOKEN

English required, Spanish speaking skills preferred

OTHER

Be forthcoming and truthful in responding to the Alabama Department of Public Health, Georgia Department of Community Health and the Mississippi State Department of Health inquiries and requests for information

ESSENTIAL CHARACTERISTICS

●Professional demeanor and appearance

●Ability to provide/support the provision of objective information to patients about all the options available to them (abortion, adoption, or parenting) in the event of an unintended pregnancy

About the Company

Planned Parenthood Federation of America

Provide reproductive health care and education

Planned Parenthood Federation of America operates health centers that deliver reproductive health care, sex education, and information to millions of women, men, and young people. Its services are provided by skilled health care professionals who offer care and guidance on reproductive health topics through in-person clinics and related programs. The organization combines medical services, education, and advocacy to support informed health decisions and broader access to health care and rights. Unlike many health groups that focus on a single aspect, Planned Parenthood integrates care, education, and advocacy at a global scale, leveraging partnerships to extend its reach. Its goal is to create a healthier world by ensuring access to health care and rights for all people.

Company size: 5,001-10,000
Company stage: Grant
Total funding: $276M
Headquarters: New York City, New York
Founded: 1916

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