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Copeland

Manufactures energy-efficient HVACR compressors and components

Customer Service Representative - Temporal

Customer SupportPosted on Nov 14
Full-timeGuadalajara, Jalisco, MexicoNo salary listedHybrid

About the Job

Requirements

  • Ability to work under pressure, respect deadlines, and deliver results.
  • Customer service background.
  • Computer knowledge; experience with Oracle, JDE, or another enterprise resource planning system is a plus.
  • Superior communication and organizational skills.
  • Bachelor's degree in International Business, Marketing, or Engineering.

Responsibilities

  • Provide order-entry support across the Guadalajara Customer Service team by processing daily customer quotes and firm orders through Oracle and JDE.
  • File customer profiles for new orders, quotations, and shipments in accordance with record-retention requirements.
  • Index documents in OnBase.
  • Update new shipping dates in Oracle weekly.
  • Acknowledge orders and shipping.
  • Support other business units during customer service representative transitions, training, vacations, illness, and peak seasons.
  • Support management and customer service representatives.
  • Take inbound calls and respond to emails.

Desired Qualifications

  • Export knowledge is a plus.
  • Experience with Oracle, JDE, or another enterprise resource planning system is a plus.

About the Company

Copeland

Manufactures energy-efficient HVACR compressors and components

Copeland provides energy-efficient heating, cooling, and refrigeration components for HVACR systems, focusing on compressors, controls, and related parts. Its products help OEMs, distributors, contractors, and end users operate HVACR systems with lower energy use and reduced environmental impact. The company differentiates by specializing in end-to-end HVACR components and sustainable climate solutions, emphasizing energy efficiency and environmental responsibility. Its goal is to help customers lower energy consumption and carbon emissions across residential, commercial, and industrial applications.

Company size
5,001-10,000
Company stage
Grant
Total funding
$2.5M
Headquarters
St. Louis, MO
Founded
1921

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