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DoorDash

Runs apps for local food and grocery delivery

Associate – Emerging Retail Partnerships

Account ManagementConfirmed live in the last 24 hours
Full-timeIn-person

About the Job

Requirements

  • A Bachelor's degree in a relevant field is required.
  • Build trusted relationships with merchant and customer contacts and serve as a reliable point of contact.
  • Understand commercial terms and prepare and drive deals using data and analysis.
  • Coordinate teams across operations, finance, product, and other functions to solve problems and advance projects.
  • Use performance data and merchant feedback to develop defensible account plans and growth recommendations.
  • Show initiative and resilience when priorities shift or the path forward is unclear, and use judgment about when to act and when to escalate.
  • Communicate clearly in writing and conversation, with attention to detail and timely follow-through.

Responsibilities

  • Own day-to-day relationships with a portfolio of enterprise retailers and ecommerce logistics providers; understand their goals and challenges and develop solutions that drive growth.
  • Run merchant calls and business reviews, manage follow-up, and create presentations and account materials.
  • Resolve partner issues using established processes and internal resources; raise concerns early with supporting facts and recommended next steps; use playbooks and merchant data to identify negative trends and growth opportunities.
  • Support upsells, cross-sells, expansions, launches, and renewals; use product knowledge and market feedback to inform the roadmap, go-to-market strategy, growth goals, and revenue goals.
  • Work with senior stakeholders across Sales, Operations, Legal, and Finance.

Desired Qualifications

  • At least 2 years of experience in a client-facing role.
  • Experience in retail, logistics, or the parcel industry.
  • Experience in a fast-paced or startup environment, including work on a fast-growing product that is still taking shape.

About the Company

DoorDash

Runs apps for local food and grocery delivery

DoorDash runs apps that let people order restaurant meals, groceries, and other goods from local businesses, which independent couriers called Dashers bring to their doors. In 2019 it overtook Grubhub to become the largest food delivery service in the United States, and it later expanded abroad by buying Finland's Wolt and Britain's Deliveroo. Merchants pay DoorDash a fee on each order and can buy ads in its apps, while customers pay delivery and service fees or join DashPass, a subscription that cuts those fees. Businesses can also hire Dashers through its Drive service to carry orders placed on their own websites. Four Stanford students founded DoorDash in 2013, and it is based in San Francisco, California.

Company size
10,001+
Company stage
IPO
Headquarters
San Francisco, CA
Founded
2013

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