CXG

Advises luxury brands on retail customer experience

Freelance Trainer & Associate Consultant - Luxury Retail / Customer Experience

Corporate & Technical TrainingConfirmed live in the last 24 hours

ContractJapanNo salary listed

About the Job

Requirements

Must have hands-on experience in luxury or premium brand environments, such as retail, clienteling, or learning and development.
Must have experience training frontline employees and managers, with strong facilitation skills.
Must be able to connect training to business outcomes.
Must be able to deliver in Japanese and English.
Must submit a CV, training portfolio, and one case describing a business challenge, solution, and impact.

Responsibilities

Deliver workshops for frontline employees and managers on service excellence, VIC clienteling, sales, and leadership.
Translate business issues into behavioral standards and training solutions linked to key performance indicators.
Customize CXG frameworks and localize them for the Asia-Pacific region.
Support workshops and provide structured feedback.

Desired Qualifications

Store manager, learning and development, or consulting experience is preferred.
Extensive experience in the automotive industry is highly preferred.

Freelance Trainer & Associate Consultant (Luxury Retail / Customer Experience)

CXG · Tokyo, Japan · Other · Posted 2026-04-09

Workplace: on_site

Department: CXG

Description

Freelance Trainer & Associate Consultant

(Luxury Retail / Customer Experience)

Location: Japan | Engagement Type: Freelance / Project-based

Role Positioning (Please Read Carefully)

This is not a generic training role. You are expected to deliver impactful training and translate business challenges into actionable behaviors.

Key Responsibilities

1. Training Delivery (Core): Deliver workshops for frontline and managers on service excellence, VIC clienteling, sales and leadership.

2. Business Translation: Translate business issues into behavioral standards and training solutions linked to KPIs.

3. Content Adaptation: Customize CXG frameworks and localize for APAC.

4. Light Consulting Support: Support workshops and provide structured feedback.

Requirements

Mandatory Requirements (Non-negotiable)

Luxury / Premium Brand Experience: Must have hands-on experience (retail, clienteling, L&D).

Training Experience: Experience training frontline and managers with strong facilitation skills.

Business Understanding: Ability to connect training with business outcomes.

Preferred Profile

Store manager / L&D / consulting experience preferred.

Extensive experience in the automotive industry highly preferred.

Language: Japanese & English delivery

What We Do NOT Look For

Generic trainers without retail experience or purely theoretical profiles.

Application Requirements

CV + Training portfolio + 1 case (business challenge, solution, impact)

Benefits

To be discussed during the interview.

Apply

Apply at CXG

About the Company

CXG

Advises luxury brands on retail customer experience

CXG advises premium and luxury brands on how customers experience their shops and digital services, then designs changes to improve retail performance. Its work spans research into buying habits, customer service measurement and consulting on store operations, alongside training for managers and sales teams. Brands hire CXG to map customer journeys, identify gaps between their service promises and actual results, and put changes into practice through tailored consulting and learning programs. The firm combines its own specialists with independent evaluators and learning consultants to carry out client projects. Founded in 2006, CXG is headquartered in Dubai, United Arab Emirates.

Company size: 501-1,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Dubai - United Arab Emirates, United Arab Emirates
Founded: 2006

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