Field Service Productivity Coordinator
Applied Materials
Field Service Productivity Coordinator
Applied Materials
Builds equipment for chip and display factories
Who We Are
Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips. Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry. The work we do together advances the world’s technology.
What We Offer
Salary:
$88,000.00 - $121,000.00Location:
Austin,TXYou’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more.
At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.
Role Summary
TheField Service Productivity Coordinatoris aB‑Band individual contributorresponsible for execution and coordination ofCustomer Engineering operational support activitiesthat enable service readiness, uptime, quality compliance, and customer commitments. The roleoperateswith moderate autonomy, applies established CE processes and BKMs, and partners cross‑functionally tomaintainoperational discipline and KPI performance.
Key Responsibilities
Execute and coordinateService Orders, RTS, TES, andpartsdispositionin alignment with CE and Supply Chain processes.
Maintainmaterials, tooling, andsparesreadiness; lead weekly parts reviews with Spares Planning and FSO.
Ownoperational KPI tracking and reporting(SO cycle time, IWN quality, materials aging, training compliance, productivity).
Analyze trends,identifyrisks, and drivestandard countermeasures; track corrective actions to closure.
Supportworkforce productivitythrough scheduling coordination, timecard accuracy, and coverage planning.
MaintainSOPs, BKMs, and CE documentation; support onboarding, training compliance, and competency tracking.
Conductquality checkson IWN documentation, SO compliance, parts handling, and ARK verifications.
Prepare materials and summaries forcustomer visits, audits, and operational reviews.
Own operational administration:IWN updates,iCapabilityPlus approvals, SO administration, TES workflows, parts returns, WIP/WDRs/OnDemand billing, and install base accuracy.
Scope & Impact
Direct impact onservice efficiency, quality, cost, and customer satisfaction.
Interfaces withCE, Supply Chain, Quality, Finance, Training, and Customers.
No direct peoplemanagement;may leadprocess improvementsand cross‑functional actions.
Minimum Qualifications
Experience infield service operations, CE support,logistics, or semiconductor equipment environments.
Strong organizational skills; ability to manage multiple priorities.
Effective written and verbal communication skills.
Proficiencywith service management or workflow systems.
Preferred Qualifications
Experience supportingCustomer Engineers / Field Service Engineers.
Knowledge ofmaterialslogistics, RMAs, TES, and Service Order workflows.
Familiarity withAppliedMaterialsCE processes and BKMs.
Experience withKPI tracking and continuous improvement.
Core Competencies
Operational Execution
Business Acumen
Data‑Driven Problem Solving
Cross‑Functional Collaboration
Compliance & Quality Discipline
This position requires full-time on-site work in Taylor, TX
Additional Information
Time Type:
Full timeEmployee Type:
Assignee / RegularTravel:
Yes, 20% of the TimeRelocation Eligible:
YesThe salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.
For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.
Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.
In addition, Applied endeavors to make our careers site accessible to all users. If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e-mail at [email protected], or by calling our HR Direct Help Line at 877-612-7547, option 1, and following the prompts to speak to an HR Advisor. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.
Builds equipment for chip and display factories
Applied Materials designs and builds precision machines that chipmakers and display manufacturers use to form, shape and inspect thin layers of material. Its platforms handle steps such as depositing films and removing unwanted material, helping chipmakers create transistors and wiring at atomic scale. Customers include makers of logic chips and memory, as well as manufacturers of advanced displays. The company earns money from equipment sales, replacement parts and services, and factory software that schedules production and monitors manufacturing processes. Applied Materials was founded in 1967 and is headquartered in Santa Clara, California.
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