Banking Relationship Specialist – Senior Relationship Banker
About the job
- A high school diploma or equivalent is required.
- At least 1 year of retail customer service and/or sales experience is required.
- Knowledge of business and consumer products is required.
- A NMLS registration, or successful completion of the NMLS process within 30 days of hire, is required.
- Knowledge of bank products and services, including online banking, mobile banking applications, and banking cards.
- Knowledge of bank policies and procedures.
- Ability to provide customer service with a helpful, friendly, approachable, enthusiastic, and professional disposition.
- Ability to demonstrate confidence and act as a trusted advisor.
- Ability to communicate effectively both verbally and in writing.
- Ability to work effectively as a team member in a continually changing environment.
- Ability to think critically and work accurately and efficiently with attention to detail.
- Ability to work without close supervision.
- Ability to maintain confidentiality.
- Ability to follow policies and procedures, including safety and security procedures.
- Ability to travel to other work locations for training or staffing shortages as needed.
- Skill in using computers and Microsoft Office applications necessary to perform essential job functions.
- Ability to operate customary equipment and technology used in a business environment, with or without accommodation.
- Ability to maintain punctuality and attendance and complete essential training in a timely manner.
- Cultivate professional relationships with customers by using assessment tools and meaningful conversations to uncover needs, make appropriate recommendations, and submit referrals to banking center team members or line-of-business partners.
- Use assessment tools to maintain detailed notes about customer conversations and interactions.
- Open and service deposit accounts, including complex business accounts.
- Originate a consumer loan portfolio.
- Conduct outbound business development and community involvement activities.
- Participate in morning huddles, calling efforts, business development, and constructive coaching conversations with leadership.
- Facilitate and process account transactions accurately and efficiently to minimize errors and reduce fraud.
- Resolve client concerns proactively and professionally, escalating issues to the next level of authority as needed.
- Model banking center team member behaviors and coach relationship-building activities.
- Collaborate with line-of-business partners to support teamwork, customer service, and continuous learning.
- Provide backup and assistance to other retail banking roles and locations as necessary.
- Model and promote the Bank’s standards for customer service, values, and mission.
- Actively promote teamwork by leading by example and taking initiative to assist others.
- Apply constructive feedback from more experienced team members and pursue continuous learning.
- Adhere to Bank policies, procedures, and guidelines.
- A bachelor's degree is preferred.
- Knowledge of and experience with bank products, online banking, mobile banking applications, and banking cards, and the ability to explain them.
- A proven ability to achieve sales goals and financial targets.
- Experience in a leadership and/or coaching role.
About the company
Bank OZK is a regional bank that focuses on commercial real estate construction financing and institutional lending, with a dedicated Real Estate Specialties Group (RESG) and a Corporate and Institutional Banking (CIB) division. Its products are funded by a retail deposit base and a high‑performance lending program; RESG originates large CRE facilities secured by senior positions, while CIB provides sponsor, equipment, and fund finance, backed by an in-house capital markets desk and treasury services. The bank differentiates itself through specialized underwriting of complex real estate assets, a disciplined balance sheet, and a liquidity network that supports large, secured CRE deals across major markets, along with diversified CIB offerings. Its goal is to maintain leadership in high‑barrier urban projects and stay resilient through economic cycles by expanding service lines and deepening relationships with institutional clients in the Southeast, Sunbelt, and major markets.
Company Size
1,001-5,000
Company Stage
IPO
Headquarters
Little Rock, Arkansas
Founded
1903
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Simplify's Take
What believers are saying
- Southern Land closed a $165.9 million OZK loan for 2811 Kirby on 2026-08-11.
- The board authorized a $200 million buyback on 2026-06-29 and raised dividends.
- RESG originated about $38.75 billion over five years ended 2026-06-30, proving scale.
What critics are saying
- Bank OZK took 1050 Brickworks on 2026-06-30, exposing empty-office losses in Atlanta.
- Q2 2026 net income fell 8.7%; CRE stress already compresses earnings.
- Houston office vacancy hit 25% in 2026, threatening 2811 Kirby and similar loans.
What makes Bank OZK unique
- Bank OZK still dominates senior CRE construction lending through RESG, funding complex projects.
- George Gleason’s underwriting discipline delivered a 4.24% net interest margin on 2026-06-30.
- The bank expands CIB with equipment financing, as Empire Asset Finance chose OZK.
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Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Pet Insurance
- 401(k) Company Match
- Paid Vacation