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Silverado

Memory-care focused senior living and hospice.

Hospice Regional Billing Intake Coordinator - Front-End

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours
Full-timeLos Angeles, CA, USA

About the Job

Requirements

  • A high school diploma is required.
  • Experience with insurance authorization and verification processes is required.
  • Proficiency with Microsoft Office applications and electronic medical record systems is required.
  • Knowledge of applicable laws, regulations, standards, policies, and procedures related to billing services is required.
  • Strong attention to detail and organizational skills are required.
  • The associate must be comfortable working in an environment with dogs and cats.
  • The associate must have reliable transportation to consistently meet attendance and punctuality standards.
  • The associate must be able to communicate verbally and in writing and interact effectively with others.
  • The associate must be able to remain composed and professional in stressful or emotionally challenging situations.

Responsibilities

  • Manage insurance verification and authorization processes.
  • Provide billing status updates during weekly billing review meetings.
  • Complete required reports accurately and within established timeframes.
  • Submit required Medicaid documentation, including hospice election notifications, attestations, and addendums.
  • Verify patient eligibility monthly to confirm continued coverage and identify policy changes.
  • Submit recurring authorization requests in a timely manner to prevent gaps in authorized services.
  • Perform daily billing audits and resolve billing hold errors promptly and efficiently.
  • Maintain accurate billing records and files.
  • Respond to requests and concerns from internal and external stakeholders.
  • Maintain knowledge of regulatory and financial requirements related to hospice billing.
  • Participate in applicable meetings, training, and in-services.
  • Perform other duties as assigned.

Desired Qualifications

  • College coursework in business administration or a related field is preferred.
  • Billing experience is preferred.
  • Hospice experience is preferred.
  • Palliative or supportive care experience is strongly preferred.

About the Company

Silverado

Memory-care focused senior living and hospice.

Silverado provides memory care and hospice services in a continuum-of-care senior living model. It operates company-owned residential communities and a hospice/palliative care division, earning revenue from private-pay residential fees and hospice services. Silverado’s core offering is its Nexus® program, a research-based memory care initiative designed to improve cognitive function, supported by dementia-friendly, purpose-built communities with features like natural lighting, memory boxes, and safe outdoor spaces to promote engagement. The company differentiates itself through a focused specialization in memory impairment, a proven cognitive-boosting program, and an integrated care continuum that includes dedicated end-of-life services. Silverado aims to improve quality of life for people with dementia and related conditions, reduce reliance on medications by prioritizing engagement, and provide dignified care across life stages from memory care housing to hospice.

Company size
1,001-5,000
Company stage
Debt Financing
Total funding
$50.6M
Headquarters
Irvine, CA
Founded
1996

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