J

Jamf

Cloud-based Apple device management and security

Technical Customer Support Associate

Full-Time
$19.13 - $34.63
Mid
Bachelor's
Eau Claire, WI, USA+1 moreMore locations: Minneapolis, MN, USA
HybridCandidates near a Jamf office must work on-site three days per week; those not near an office may work remotely.
Customer Experience & SupportCustomer Support

About the job

Requirements
  • Experience in a customer-facing role with direct, real-time interaction with customers or clients.
  • Strong problem-solving abilities and a customer-first mentality.
  • Basic technical knowledge and an aptitude for learning new software systems.
  • Excellent written and verbal communication skills.
  • Experience with customer relationship management (CRM) and support tools such as ServiceNow or Intercom.
  • Familiarity with basic troubleshooting methods and diagnostic tools.
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
  • Empathy and patience when dealing with customer issues.
  • Strong organization, attention to detail, and accuracy.
  • A self-motivated, proactive approach to resolving customer issues.
  • Ability to collaborate effectively across departments.
  • Participation in ongoing security training; adherence to established security protocols; responsible handling of sensitive data and data protection practices, including understanding relevant privacy regulations and reporting breaches; and acknowledgment of the Jamf Code of Conduct and applicable security and privacy policies.
Responsibilities
  • Provide timely and accurate responses to customer inquiries via chat, email, and phone.
  • Diagnose and resolve technical and account issues, deliver outcomes to customers, and guide customers through workflow steps.
  • Handle customer requests effectively and escalate them when necessary.
  • Develop an understanding of Jamf products, including their features, functionality, and best practices.
  • Handle customer interactions professionally and empathetically to ensure a positive customer experience.
  • Stay current on new product features, technologies, and industry trends to provide effective support.
  • Participate in ongoing training sessions to improve service quality and technical knowledge.
  • Perform other duties as assigned.
Desired Qualifications
  • A bachelor's degree.

About the company

Jamf provides a cloud-based platform to manage and secure Apple devices across enterprises, including businesses, hospitals, schools, and government agencies. The platform enrolls devices, inventories them, enforces configurations and security policies, distributes apps and resources, and remotely manages data in the cloud. It is built specifically for Apple infrastructure at large scale, offering specialized management and security features for the Apple ecosystem. Its goal is to help organizations succeed with Apple by providing a scalable, dedicated cloud platform to manage and protect Apple devices and resources.

Company Size

1,001-5,000

Company Stage

IPO

Headquarters

Minneapolis, Minnesota

Founded

2002

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Simplify Jobs

Simplify's Take

What believers are saying

  • Keep Aware acquisition adds browser visibility for shadow AI on September 23, 2026.
  • More than 600 organizations enabled AI Governance across over 250,000 endpoints.
  • Jamf reports over 78,000 organizations and 35 million devices across 100 countries.

What critics are saying

  • Apple OS 27 removes legacy MDM commands, breaking Jamf workflows that miss migration.
  • Kandji and Addigy attack Jamf's Apple-only market with faster, cheaper management stacks.
  • If Apple deprecates more MDM primitives, Jamf's core differentiation erodes fast.

What makes Jamf unique

  • Jamf owns Apple-only enterprise management, now extended into browser AI governance.
  • Francisco Partners bought Jamf for $2.2 billion on January 30, 2026.
  • Jamf launched same-day support for Apple OS 27 on September 14, 2026.

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Benefits

  • Health, mental health, dental, vision
  • Life and Disability, Short-Term Disability, Long-Term Disability
  • 401(k)
  • Pension
  • Employee Stock Purchase Plan (ESPP)
  • Restricted Stock Units (RSU)
  • Personal and volunteer time off
  • Tuition reimbursement for lifelong learning
  • Maternal and paternal leave
  • On-site fitness centers, standing desks, subsidized transportation, and WFH stipend for all new hires

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

0%

2 year growth

0%
Abizq
Oct 14th, 2026
Africa's Mac in Business Summit launches to put enterprise Apple management on the agenda.

Africa's Mac in Business Summit launches to put enterprise Apple management on the agenda. Africa's Mac in Business Summit (AFMAC) will bring together business leaders and IT professionals in Cape Town on 19 November 2026 to explore the opportunities and challenges of managing Apple technology in enterprise environments. Hosted by Onsite IT, an Apple-first managed services specialist supporting more than 400 customers across 33 countries, AFMAC will bring together business leaders, IT engineers and Apple administrators for a day dedicated to the practical realities of running Apple in the enterprise. According to Clayton Campbell (pictured), founder of Onsite IT, the summit comes at a time when businesses are recognising that investing in Apple devices is only part of the equation. "Businesses spend months choosing devices, but far less time deciding how they'll be managed. That's where many Apple investments begin to lose value." For many organisations, Apple adoption has happened gradually, often beginning with a handful of Macs in specialist departments before expanding across the business. However, the systems used to manage those devices have not always evolved alongside that growth. Campbell believes this is an important conversation for African businesses, particularly those operating in predominantly Microsoft environments where Apple management has often been treated as an extension of existing IT processes. "Once Macs become part of how your business works, simply having a way to manage them is no longer enough. You need an Apple practice that was designed to do the job properly," he adds. Bringing the Apple business community together AFMAC is designed for the people responsible for making Apple work within their organisations: from executives evaluating the business case for Mac to the technical teams responsible for deployment and ongoing management. The one-day programme will feature keynote presentations and industry discussions, alongside two dedicated tracks covering Apple management and security. Topics will include device deployment and lifecycle management, Apple-specific security threats, identity and access management, automation and the implications of AI for enterprise IT operations. The programme will also examine the practicalities of managing Apple within Microsoft-first environments and maintaining consistent standards across organisations operating in multiple regions. Campbell will deliver the opening keynote, "Building an Apple practice with intention", exploring what organisations need to consider when establishing an Apple environment that can support their business over time. An industry panel will examine what a mature Apple practice looks like, drawing on the experiences of practitioners and technology partners working directly with enterprise Apple environments. Jamf joins as headline partner Global Apple device management and security specialist Jamf has been confirmed as AFMAC's headline partner. Jamf provides technology specifically designed to manage and secure Apple devices in business environments, helping organisations deploy and configure devices while maintaining visibility and control over their Apple environments. Its participation reflects the summit's focus on the practical application of technology and the decisions IT teams need to make when managing Apple at scale. For Onsite IT, which has spent 15 years helping organisations manage Apple devices, the summit is an opportunity to bring African businesses together to share experiences and learn from those already operating Apple across their organisations. The discussions will extend beyond the technology itself to examine the operational decisions that determine how successfully Apple fits into a business, including the responsibilities of IT teams and the standards needed to maintain a consistent employee experience. Building an Apple practice with intention The summit will take place at The Terrace Rooftop in Salt River, Cape Town, where delegates will have opportunities to engage with industry specialists and fellow practitioners throughout the day. Campbell hopes AFMAC will encourage businesses to examine how they approach Apple management and recognise the importance of developing an Apple practice that supports their operations. "Buying Apple is the easy part. Managing it well takes a different mindset. And if we're serious about making Mac work in African business, it's time we started treating Apple as a proper part of the enterprise, not an exception to it."

TechDay
Oct 7th, 2026
Jamf unveils AI governance tools for Apple devices.

Jamf unveils AI governance tools for Apple devices. Wed, 7th Oct 2026 (Today) Jamf has unveiled new AI governance, automation and programming tools for managing Apple devices in the workplace, extending its platform across Mac, iPhone and iPad fleets. The updates include controls for monitoring AI tools on managed Macs, new APIs and Terraform support for infrastructure teams, and automated workflows for software deployment, diagnostics and device health. Jamf also outlined browser-based AI oversight, mobile AI controls, and new support for frontline and bring-your-own-device use cases. At the centre of the announcement is an expanded AI Governance product line, which Jamf introduced earlier this year. Organisations can now discover AI tools running across managed Macs, apply rules on their use, and generate reports for internal oversight and regulatory reviews. Several other AI governance features are due later, including deeper investigation tools that trace flagged activity to a device, user and command line. Jamf also plans to add estimates of AI usage and cost by user, device, tool, model and provider, based on token consumption and published pricing, without capturing prompts or responses. Another planned addition would extend those controls into web browsers, allowing employers to identify use of personal AI accounts and apply restrictions when workers attempt actions such as uploading company files through browser-based AI services. Jamf is also extending its platform to support on-device AI workloads on Apple hardware, with administrators able to deploy local models and inference engines through Blueprints. A separate mobile AI governance feature is intended to detect, monitor and block AI use in native apps and browsers on mobile devices. "IT teams are managing more endpoints and more complexity than ever, and now that includes the AI tools running on those same devices," said Beth Tschida, Chief Executive Officer at Jamf. "We want Jamf to handle more of that routine work automatically, saving admins time while giving them real visibility into what AI is actually doing across that fleet. That's the idea behind everything we're building because AI runs better on Apple, and Apple runs better on Jamf," Tschida said. Programmable platform Beyond AI oversight, Jamf is widening access to its platform for developers and infrastructure teams. A new Platform API Gateway gives users one place to manage access across Jamf APIs, including Blueprints APIs, the Compliance Benchmark API and Device APIs. These interfaces are designed to let customers and partners create, update and deploy Blueprints, check compliance against defined benchmarks, and manage device data through software rather than manual configuration. Jamf has also launched a Terraform provider, allowing teams to manage the platform through code with version control and rollback processes. Jamf is also moving Routines to a Jamf-hosted automation engine. The change is intended to provide more visibility into automations, access to more than 1,500 integrations, and greater control over where data is held. Routine tasks Jamf is adding more automation to day-to-day endpoint management. Through Blueprints, administrators will be able to select from a catalogue of Mac applications and have Jamf install them and keep them updated automatically. Self Service+ is set to gain a diagnostics feature that lets employees ask questions about device problems and receive explanations and suggested fixes that they can approve themselves. Jamf is also preparing a device health tool that assesses indicators such as memory use, battery condition and crashes to flag Macs that may need attention. For software rollouts, Jamf plans to add Automated Ring Deployments, letting organisations test updates with a pilot group, pause wider deployment if issues appear, and then expand the release after approval. It is also preparing an Apple-native data loss prevention feature that discovers sensitive data, tracks its movement across the operating system and applies policy controls. Mobile features On mobile devices, Jamf has introduced Jamf Device Checker, which gives frontline workers a way to confirm whether a device is ready for use and to resolve issues directly. App Insights is also being expanded with a broader app library and AI-related visibility, showing which apps use AI locally or through cloud services. For shift-based workforces, Jamf is developing Jamf Tap, which uses RFID or NFC employee badges to assign a device and sign workers into their applications automatically. BYOD support for iOS and Android is also now available, allowing IT teams to separate personal and work data and remove only the work profile when an employee leaves. Jamf said it now supports more than 35 million devices across more than 78,000 organisations.

PR Newswire
Sep 24th, 2026
Discern Security partners with Jamf to bring AI asset discovery to managed Mac fleets

Discern Security has partnered with Jamf to provide AI asset discovery for managed Mac fleets. The integration, now available on the Jamf Marketplace, enables organisations to identify AI and Shadow AI assets across their Apple devices using existing Jamf data combined with intelligence from identity, email, vulnerability management, and compliance tools. The solution uses Jamf Pro data and adds five checks via extension attributes to detect local AI model runtimes, command-line AI tools, AI browser extensions, and applications with microphone or screen recording permissions. No additional endpoint software is required, as it operates through a read-only API and the existing Jamf agent. Discern Security raised $13 million in Series A funding led by Forgepoint Capital in July 2026. Jamf currently serves over 78,000 organisations managing more than 35 million devices globally.

Jamf
Sep 24th, 2026
Jamf expands partnership with Mac Admins Foundation as Visionary Sponsor of global conference grants.

Jamf expands partnership with Mac Admins Foundation as Visionary Sponsor of global conference grants. Sponsorship widens grant access for early-career admins and first-time conference attendees around the world KANSAS CITY - September 24, 2026 - Jamf, the standard in managing and securing Apple at work, today announced its Visionary Sponsorship of the Mac Admins Foundation (MAF) Community and Conference Grant Program. This marks an expanded partnership with the 501(c)(3) nonprofit dedicated to the global community of Apple administrators. Announced at the 2026 Jamf Nation User Conference (JNUC), the partnership will help more admins attend community conferences around the world. "You've heard us say it before; this is the greatest community in tech. There's no place where that's on display more than at community conferences," said Jake Bernardy, Vice President of Global Customer Success at Jamf. "The goal of this program is to help admins participate in events they wouldn't otherwise be able to attend. It's one thing to watch sessions online or engage virtually. It's another to have a chance to join the hallway track, have lunch with peers from around the world, and for people to meet face-to-face who have helped each other solve real problems virtually." Growing together Jamf and the Mac admin community have grown together for more than two decades, since Jamf launched Jamf Nation to provide a permanent home for industry admins. This week, the community's passion for both Apple and Jamf is on display at the JNUC in Kansas City, Missouri, where the event's 17th gathering welcomed Apple admins from around the world. "It's incredibly rewarding to see the community come together at admin conferences on a global scale," said Jeni Asaba, Head of Community, Jamf. "There's such a willing spirit to share knowledge and support each other's growth within the community. Through this sponsorship we'll be able to create more of these meaningful experiences." Jamf was a founding sponsor when the Mac Admins Foundation launched in 2022. Its Visionary Sponsorship today builds on that history. The sponsorship extends Jamf's support beyond its own events to community gatherings worldwide, including conferences like the MacAdmins Conference at Penn State, MacAD.UK, Mac Admins Europe, MacSysAdmin, and many others. As Jamf prepares to celebrate its 25th anniversary in 2027, it continues to invest in the community that fuels the industry. "For new Mac admins, attending a conference in person creates a unique opportunity not only to gain knowledge but also to connect with others in the field who become colleagues, mentors, and friends," said Mac Admins Foundation Co-Chair Chris Dawe. "Funding conference attendance for early-career professionals is a key way to grow the community and ensure its vitality, and we are thrilled that Jamf feels the same." Admins can learn more about upcoming grant opportunities at https://www.macadmins.org/programs/conference-grant/. About Jamf Jamf's purpose is to simplify work by helping organizations manage and secure Apple devices while delivering an experience end users love and organizations trust. Built for the AI-enabled Apple enterprise, the Jamf platform provides a complete management and security solution with autonomous endpoint management and AI governance across cloud and on-device models. Today, Jamf helps over 78,000 organizations across 100 countries manage and secure over 35 million devices. To learn more, visit www.jamf.com. About the Mac Admins Foundation The Mac Admins Foundation is a 501(c)(3) nonprofit organization dedicated to supporting the global community of Mac administrators through education, advocacy, and resources. By providing awareness, knowledge, and financial support, the Foundation seeks to uplift Mac admins in all sectors, helping them navigate the challenges of managing Apple devices in enterprise, education, and beyond. To learn more about the Foundation's work, or about becoming a sponsor, visit macadmins.org. Media Contact Liarna La Porta

GIXtools
Sep 23rd, 2026
From admin to architect: Jamf's vision for the autonomous Apple enterprise.

From admin to architect: Jamf's vision for the autonomous Apple enterprise. By GIXnews / September 23, 2026 Now a private company, Jamf opened its big annual event for Apple enterprise management teams, JNUC, by taking big steps to exploit artificial intelligence in the management of Apple fleets. During her keynote speech at the Kansas City event, CEO Beth Tschida shared some of the details of the platform-scale overhaul the company has set in motion. "IT teams are managing more endpoints and more complexity than ever," she said. "We want Jamf to handle more of that routine work automatically... because AI runs better on Apple, and Apple runs better on Jamf." Tschida - and Jamf - have been consistent on the value of AI to IT, which played a major focus at last year's JNUC also. When I spoke with her, she was resolute on the need for IT to engage with the tech, telling me, "AI is happening whether organizations know it or not. That's the problem. You can try to block it, but that's very hard to do well. It's far better to build visibility and governance around it." As you'll see, this is very much part of what Jamf at JNUC 2026 is working to achieve. AI, Apple, and IT. The combination is about exploiting AI support inherent to Apple's platforms to help reduce time-consuming IT tasks. It means that Apple device management in the future will be less about management and more about creating autonomous enterprise ecosystems in which the tech handles the routine tasks, while humans handle the strategy. Jamf's offerings now include a new AI-powered self-service diagnostics system. Employees will be able to troubleshoot their own devices by asking Jamf questions on their device, such as "Why are my video calls lagging?" and receive an immediate explanation and a one-click fix. These improvements aren't confined to routine task automation. They also extend into AI governance. The company introduced its AI Governance suite earlier this year, and at JNUC announced new capabilities to help IT take control of shadow AI across their networks. A response to shadow AI. These include a centralized AI control panel which shows admins which AI systems are running across their fleet and lets them enforce usage policies and also generate audit-ready reports. The company is extending this into the Safari, Chrome, and Edge browsers, which means organizations can prevent the upload of corporate files to personal AI accounts through browsers on managed devices. It means that IT doesn't just see AI is being used but can identify which models are running and what the token costs are, while also being able to block corporate files from being uploaded to a personal account in Safari or Chrome. For security-conscious firms, Jamf is also enabling the deployment of local inference engines. That support means companies can run AI workloads directly on Apple hardware, ensuring that prompts and sensitive data never, ever leave the device. IT as a service. The transformation of IT means IT itself is becoming an application, and Jamf seems to be embracing this approach with a new Platform API Gateway and a Terraform provider. Together, these make it possible for IT teams to manage their entire Apple environment using "Infrastructure as Code." Think GitOps for admins, in which a change to the fleet becomes a peer-reviewed pull request, and a rollback becomes as simple as a click. Jamf also introduced Jamf Tap, its NFC/RFID system that lets frontline workers simply tap an ID badge to instantly assign the device and sign into necessary apps, aimed at streamlining things like shift changes in warehouses. Final announcements from the company included Ring Deployments, a rollout system that tests updates with a pilot group before expanding to the wider fleet, and a curated catalog that automatically installs and updates popular Mac apps. JNUC 2027 takes place in Anaheim, California, from October 26-28, 2027. It will mark the company's 25th anniversary.