Accounts Receivable Analyst

Company Description:
Trust Payments is an MFSA-regulated in Malta; and an FCA-regulated company in the UK. We provide a range of payments and commerce solutions, with market-leading technology and data insights.

We offer innovative payment methods and cutting-edge technologies, with a truly global presence. Our global offices cater to the most demanding business sectors, including retail, travel, hospitality, forex, and financial services.

Driving value for our clients and demonstrating genuine care for their success, is a core value of ours. We also believe in striving to build a better, more sustainable tomorrow and believe in conducting our business ethically, driving social and environmental change.
We have a passionate, collaborative, and diverse culture that recognizes that every employee contributes to our business success.
Find out more at www.trustpayments.com 

Trust Payments has an exciting opportunity for an Accounts Receivable Analyst to join their team.

Location: Hybrid - Port City, Colombo, Sri Lanka
Salary: Competitive + Benefits
Working Hours Malta working hours (1.00 PM IST - 9.30 PM IST) 
**Due to business requirements, employees may occasionally be asked to work on Malta bank holidays when team coverage is needed. Equivalent time off will be provided on an alternative date.

How will you make an impact in this role?
The Role:
To work within the accounts receivable function with a focus on complex account management, while helping guide and develop junior AR staff and ensuring optimal cash flow for Trust Payments.

What We Expect of You, Day To Day:
Complex Account Management

• Handle escalated customer queries and disputes
• Resolve discrepancies and reconciliation issues
• Investigate and clear problematic accounts
• Liaise with Sales and Customer Service on account matters

Reporting & Analysis

• Prepare AR reports and aged debt analysis
• Support month-end and year-end close processes

Knowledge Sharing & Team Development 

• Act as first point of contact for AR queries
• Provide guidance on processes and best practices
• Review complex transactions processed by team members
• Share knowledge and help develop team members' skills

Processing Tasks

• Oversee invoice generation and payment allocation processes
• Process complex invoices, credit notes, and adjustments
• Provide cover for the team during absences or peak periods
• Ensure accuracy and timeliness of all AR transactions and reconciliations

Account Administration & Credit Control

• Set up new customer accounts from the CRM, issuing Set Up Fee/Annual Fee invoices as required
• Maintain existing customer accounts, including CRM updates and closing accounts where necessary
• Manage all aspects of Direct Debit collection, allocation, and administration, investigating variances or anomalies
• Encourage customers to move to Direct Debit as a collection method
• Manage customer-initiated credit card payment requests
• Manage credit control activities, escalating overdue debt to a debt collection agency where necessary

Qualifications
Essential Requirements

• Minimum 5 years' experience in accounts receivable
• Solid understanding of accounting principles and AR best practices
• Excellent written and verbal communication skills in English
• Good working knowledge of Microsoft Excel
• Good analytical and problem-solving skills
• Ability to manage own workload and priorities with minimal supervision
• Willingness to help train and develop less experienced colleagues
• Experience with Oracle NetSuite or similar accounting software
• Knowledge of Zendesk for customer query management

Desirable

• Experience in the fintech or payments industry
• Advanced Excel skills

We offer comprehensive benefits to support our team members and their families' well-being.
Our robust benefits package includes (subject to local office benefits policy):

• Be part of a dynamic, market-leading Fintech experiencing rapid growth
• Flexible work arrangements tailored to role requirements and business needs
• Comprehensive wellness initiatives, including mental health resources supported by internally qualified mental health first aiders
• Extensive leave provisions, encompassing annual, volunteering, and birthday allowances
• Progressive family-oriented policies and benefits, including Maternity, Paternity and Adoption leave
• Robust compensation package, including pension scheme, healthcare plans, and life assurance
• Regular corporate events fostering team cohesion and company culture
• Diverse company culture and global working environment
• Continuous professional development and career advancement opportunities

Choosing to work with Trust Payments in our Sri Lanka office can come with a host of unique benefits thanks to our partnership with Port City Colombo. These include:
Core Points:

• 0% Personal Income Tax: Employees can enjoy the benefit of no personal income tax, in turn maximising the employee's take-home pay.
• Remuneration in Great Britain Pounds: Additionally, employees will receive competitive salaries (GBP).
• Provident and Trust Fund Contributions: Port City contributes to the Employees’ Provident Fund and Employees’ Trust Fund.

Additionally:

• Work from home: Employees can enjoy the flexible working.

Offer of employment with Trust Payment is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. 
Get a glimpse into the exciting world of Trust Payments through: 

• Our Careers Page
• Our LinkedIn Life Pages

Next Steps:  
Ready to revolutionize fintech? If you're excited about this opportunity, we'd love to hear from you! 
Our Talent Acquisition Team will review your application promptly. We'll contact successful candidates via email and phone to discuss the next steps, including our inclusive interview process. 

Additional Information: 
Trust Payments is an Equal Opportunities Employer 
We are a growing business with an aspiration to create a truly inclusive working environment, where each employee can reach their full potential. We celebrate the differences that exist within our teams. We encourage our people to bring their own opinions and thoughts to work, to be authentic and help us to innovate. We do this by embracing people as individuals, and appreciating that what works for one person, doesn’t work for everyone. We are committed to equal employment opportunity for all, regardless of race, heritage, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or any other protected characteristic. 

If you require reasonable adjustments to be made to enable you to apply for a role with us or wish to provide feedback about the accessibility of this website, please contact the Talent Acquisition Team.  

Automated Assessment Notice 
Trust Payments may use automated tools during our recruitment process, including skills assessments and application screening questions. All decisions involve human oversight and comply with data protection legislation. Candidates can request human review of any automated screening decisions. 

To submit your CV for this opportunity, please complete the application form and click 'Apply'  now.