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MSX International

Automotive dealer performance and repair optimization

Lean Expert

Business OperationsPosted on Nov 11
Full-timeRome, Metropolitan City of Rome Capital, Italy€40k - €45k /yr

About the Job

Requirements

  • 2–5 years of experience in Lean or continuous improvement roles.
  • Solid knowledge of Lean principles and tools, including Gemba walks, waste identification and reduction, value stream mapping, Kaizen, standard work, visual management, and 5S.
  • Hands-on experience with root cause analysis techniques, such as 5 Whys and A3 problem solving.
  • Previous experience in service delivery and/or shared services, process improvement, coaching, and project management.
  • Familiarity with AI tools and interest in applying them to process improvement.
  • Fully professional English.
  • Willingness to travel within the region.

Responsibilities

  • Develop and drive the Lean Transformation Plan, including projects in scope, KPI targets, people skills, and supplier involvement.
  • Plan and facilitate Kaizen events to achieve defined Lean objectives and deadlines.
  • Map value streams and run Gemba walks to identify waste and improvement opportunities.
  • Lead root cause analysis and structured problem solving with operational teams.
  • Coach teams and Lean Ambassadors, improving operational consistency and standard delivery levels.
  • Work with Operations to improve ongoing team management, including objective setting, performance, efficiency gains, and training needs.
  • Contribute to the integration of AI solutions into redesigned processes.
  • Support the growth of junior colleagues within the Lean team.

Desired Qualifications

  • A bachelor's degree in engineering, business, or equivalent work experience.
  • Lean certification, or certification as Project Manager or Coach from a recognised industry body.
  • Experience in the automotive industry.

About the Company

MSX International

Automotive dealer performance and repair optimization

MSX International partners with automotive OEMs and mobility companies to improve retail operations across the entire dealer and service network. It offers services and tools that combine people, processes, and technology to enhance dealer performance, repair efficiency, diagnostics, parts and service performance, sales distribution, and consumer engagement, supported by learning programs and actionable insights. The company differentiates itself with a 30-year track record and a deep focus on the automotive space, providing end-to-end retail transformation rather than generic consulting. Its goal is to help clients unlock their full potential, achieve better retail results, and shape the future of mobility as a trusted catalyst for retail transformation.

Company size
1,001-5,000
Company stage
Not listed
Total funding
Not listed
Headquarters
Detroit, MI
Founded
2001

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