Technical Project Manager - Apple Wallet, Payments and Commerce

Summary

The Wallet, Payments and Commerce team is responsible for bringing ground-breaking financial services to consumers with a vision to replace the physical wallet and help people live financially healthier lives. The Wallet team is seeking a Technical Project Manager to handle the development and integration of new partners for the Apple Wallet platform. This is a role that works cross functionally with Business Development leads, Apple Pay Engineering, Operations and Product Marketing as well as with Payment Networks, Acquirers, integrators and software/hardware vendors to help define and deliver a wide variety of exiting Wallet solutions.

Minimum Qualifications

Product/technical expertise to support external partners with successful project delivery and ongoing post-launch engagement. Professional background in the payments industry across product management, program management, solutions architecture, or engineering leadership. Direct experience or knowledge of API technologies and delivery of products or services based on APIs will be required. Creative and flexible problem-solving skills to address local needs and drive constructive discussions with internal and external partners. Ability to context switch to deliver multiple projects working with partners across multiple industries Strong organizational and project management skills Fluency in Japanese and English

Preferred Qualifications

Direct experience working with external partners on cross channel initiatives and new technologies Understanding of network tokenisation standards, NFC and EMV contactless, 3-D Secure rails and mobile applications Experience in payment processing, mobile payments, electronic commerce, NFC ecosystem and applications Degree in Computer Science, Engineering, or a relevant technical field is desirable, but candidates from all educational backgrounds are encouraged to apply.

Description

We're seeking a “hybrid” product/project professional to provide key subject matter expertise during the initial engagement with new Wallet partners. In this role, you would be responsible for creating and presenting complex technologies to business and technical audiences. You will have the opportunity to learn about new technologies and work as part of a team to deliver quality customer facing solutions. This role also offers you the potential to thrive in a high-paced, environment while enjoying being involved from the beginning to the finish of a new Apple Pay and Wallet project.

Responsibilities

Help formulate and coordinate requirements and onboarding plans including identifying scope, solution definition for physical terminals or in-app payment architecture, testing plans and post-launch operational processes Support existing partners with issue identification and resolution, addressing unique local challenges with flexible and creative solutions. Understand Apple and industry standards and technology to identify and drive Wallet adoption through solving customer problems Manage communication and project status across core internal teams and external partner engagements, proactively raising issues and risks as needed. Work closely with Product/Engineering, payment networks, processors, integrators to resolve issues that arise during solution definition or implementation Participate in external meetings to understand and evaluate partner capabilities and risks; ensure risks are identified and mitigated Prioritize multiple partner engagements from initiation to completion while providing consistent updates and communication to the team.