ULTRA GSC Field Service Representative

Position Summary

MAG is recruiting for a Ground Systems Controller / Field Service Representitive to support the ULTRA program/contract. The GSC/FSR functions as a technical expert for ground systems with an emphasis on network maintenance, monitoring, troubleshooting, and general support for the CONUS ULTRA GCS in support of operations. 

Essential Duties and Responsibilities

Duties include, but not limited to:

• Maintain, configure, and support Ground Control Station (GCS) hardware and software systems.
• Manage and maintain GCS network infrastructure, including switches, routers, firewalls, and servers.
• Ensure reliable operation of LOS and BLOS communication links (SATCOM, RF, and IP-based links).
• Perform system updates, upgrades, and configuration changes in accordance with program and customer requirements.
• Serve as the technical lead and subject matter expert for GCS and network-related issues.
• Provide technical guidance and support to engineers, FSRs, and operational teams based on customer requirements.
• Support system integration, testing, and validation activities.
• Troubleshoot and resolve complex GCS and network issues during operations and deployments.

Requirements

Minimum Requirements

GCS FSR Required Skills/Qualifications:

Experience:

• Demonstrated experience supporting GCS systems and equipment, network infrastructure, or mission-critical control systems
• Strong understanding of IP networking (Layer 1–3), including VLANs, routing, and network troubleshooting
• Experience supporting Line of Sight (LOS) and Beyond Line of Sight (BLOS) datalink and communications systems.
• Ability to work independently while serving as a technical point of contact.
• Strong written and verbal communication skills in customer-facing environments.
• CompTIA Security+ certification (required).
• CompTIA Network+ certification (required).

Preferred Skills/Qualifications:

• Experience supporting aviation, UAS, or defense-related programs.
• Familiarity with SATCOM systems and RF networking concepts.
• Experience supporting deployed or operational environments.
• Additional relevant networking or security certifications (e.g., CCNA).

Clearance

• US Citizen and Active Secret Clearance required

CONUS based, with potential for OCONUS travel. 

Special Note

The position is contingent upon candidate’s ability to meet physical and medical requirements as needed by the position; including compliance with all applicable federal, state, and local jurisdictional requirements.

Benefits and Compensation

At MAG Aerospace, we value your contributions providing our employees with a robust Total Rewards package that supports your total well-being. Full-time and part-time employees working at least 30 hours a week on a regular basis are eligible to participate in MAG's Total Rewards programs. Our offerings include health, life, disability, financial, and retirement benefits as well as paid leave, professional development, and tuition assistance. Individuals that do not meet the threshold are only eligible for select offerings not inclusive of health benefits. We encourage you to learn more about our Total Rewards Program by visiting the Resource page on our Careers site: https://www.magaero.com/benefits/. Salary at MAG Aerospace is determined by various factors including but not limited to location, the particular combination of education, knowledge, skills, competencies, and experience as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $70000 to $130000 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of MAG's total compensation package for employees.