R

Razorpay

Payment gateway and fintech services provider

Banking Alliances Manager

Full-Time
No salary listed
Mid, Senior
Bengaluru, Karnataka, India
In Person
Sales & Account ManagementBusiness Development & Partnerships

About the job

Requirements
  • The candidate must have 5–8 years of experience in BFSI sales, bank or non-bank financial company partnerships, card network alliances, or fintech business development, with a demonstrable track record of hunting and closing new business-to-business or business-to-business-to-consumer deals with banks or financial institutions.
  • The candidate must demonstrate strong commercial acumen and be comfortable building profit-and-loss statements, pricing models, and business cases for bank stakeholders.
  • The candidate must have excellent stakeholder management and negotiation skills and be able to operate confidently with senior bank decision-makers at vice president or assistant vice president level and above.
  • The candidate must be comfortable working cross-functionally with Product, Legal, Finance, and Engineering to take a deal from pitch to go-live.
  • The candidate must be a self-starter with a bias for outbound hunting activity rather than only responding to inbound demand.
Responsibilities
  • Identify, prospect, and open conversations with banks, non-bank financial companies, and fintechs to sell Razorpay’s loyalty, co-branded card, gift card, and ads or media network propositions.
  • Build and pitch commercial proposals, business requirements documents, and customer value proposition decks tailored to a bank’s card portfolio, customer segments, and profit-and-loss goals.
  • Drive the full sales cycle, including prospecting, pitching, commercial negotiation, contracting, and closure, for new bank partnerships and program launches.
  • Identify upsell and cross-sell opportunities within existing bank relationships, including new benefit categories, Audience Intelligence, Ads or Media Network, and new card variants.
  • Own target sourcing lists and outreach cadence across banks, fintechs, and loyalty players.
  • Serve as the senior Razorpay point of contact for assigned bank partners through the deal lifecycle, from the first pitch to commercial go-live.
  • Negotiate commercial terms, pricing, and contractual scope in coordination with Legal, Finance, and Product.
  • Coordinate internally with Product, Engineering, Compliance, and Finance to convert a signed deal into a live, revenue-generating program.
  • Provide senior oversight on select escalations or renewal conversations requiring a commercial decision; day-to-day servicing, management information systems, and reconciliation remain with Operations.
Desired Qualifications
  • Prior exposure to loyalty or rewards, co-branded cards, gift cards, payments, or banking ecosystems is strongly preferred.

About the company

Razorpay provides a full-stack fintech platform for Indian online businesses, starting with a payment gateway that accepts, processes, and disburses payments via cards, net banking, and UPI. It also offers tools for marketplaces, automated bank transfers, recurring payments, invoicing, and working capital loans. The service combines payments with financing and business-operations tools in an API-driven platform tailored to the Indian market. Its goal is to simplify money flow for merchants by unifying payments, payouts, billing, marketplace ops, and funding in one provider.

Company Size

1,001-5,000

Company Stage

Private

Total Funding

$762.3M

Headquarters

Bengaluru, India

Founded

2014

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Simplify's Take

What believers are saying

  • Supreme Court dismissed ED's appeal in February 2026, removing a major legal overhang.
  • Razorpay launched RAY in September 2026, with 20,000-plus merchant conversations already logged.
  • Management is pushing Malaysia, Singapore, and more Southeast Asia markets for growth beyond India.

What critics are saying

  • Razorpay still depends on RBI permissions; a 2023 onboarding freeze showed regulatory fragility.
  • PayU and other incumbents can copy campaigns, compressing differentiation and pricing power.
  • IPO timing raises execution pressure; any merchant churn or compliance lapse before listing hurts valuation.

What makes Razorpay unique

  • Razorpay controls payments, banking, lending, and offline acceptance inside one merchant stack.
  • RAY on WhatsApp turns Razorpay into an AI account manager, not just a gateway.
  • Its India-first UPI and real-time payments focus supports a credible Southeast Asia export strategy.

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Benefits

  • Performance Bonus

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

0%

2 year growth

1%
Indian Conventions
Oct 17th, 2026
Ishan Bishnoi appointed Senior Director at Razorpay.

Ishan Bishnoi appointed Senior Director at Razorpay. The short version. Razorpay has appointed Ishan Bishnoi as Senior Director, where he will focus on expanding the company's Affordability portfolio through strategic brand... Listen Ishan Bishnoi appointed Senior Director at Razorpay. Razorpay has appointed Ishan Bishnoi as Senior Director, where he will focus on expanding the company's Affordability portfolio through strategic brand and bank alliances, retail partnerships, and innovative payment solutions. With more than 17 years of experience across payments, financial services, partnerships, and digital banking, Ishan brings a background in building partnerships and developing consumer affordability initiatives. Experience in payments and consumer affordability. Prior to joining Razorpay, Ishan served as Lead - Payment and Affordability Partnerships at Samsung India. In this role, he drove consumer affordability initiatives and managed partnerships involving banks, non-banking financial companies (NBFCs), and fintech businesses. His experience at Samsung India reflects a focus on collaborations that support consumer purchasing options and payment-related solutions. Career across banking and financial services. Earlier in his career, Ishan worked at Citibank India as Assistant Vice President - Cards, where he managed merchant acquisition and affordability partnerships. This experience added to his understanding of card-based payments and merchant relationships. He also held product management positions at Axis Bank, working across digital banking and payments. These roles contributed to his professional experience in financial products, payment services, and digital banking solutions. Building Razorpay's affordability portfolio. In his new role as Senior Director at Razorpay, Ishan will focus on building the Affordability portfolio through strategic alliances with brands and banks, retail partnerships, and innovative payment solutions. His experience across banking institutions, consumer technology, and payment partnerships provides a foundation for this responsibility. The appointment marks another step in his career across India's evolving digital payments and financial services ecosystem. 60 eyeballs

The Economic Times
Oct 12th, 2026
ETSA 2026: Over a decade on, India's startup story is only getting started.

ETSA 2026: Over a decade on, India's startup story is only getting started. ET TEAM Last Updated: Oct 12, 2026, 06:00:00 AM IST Synopsis. The 12th edition of The Economic Times Startup Awards (ETSA) captured this transition, reflecting an ecosystem that has moved beyond the race for scale to pursue technological depth, durable businesses and international markets. More than a decade after India's startup ecosystem took its first steps, its entrepreneurial journey is entering a new phase, with a growing crop of founders tackling complex problems in deeptech and hardtech, and homegrown companies tapping the public markets as well as pursuing global ambitions. The 12th edition of The Economic Times Startup Awards (ETSA) captured this transition, reflecting an ecosystem that has moved beyond the race for scale to pursue technological depth, durable businesses and international markets. That breadth was evident in this year's Startup of the Year nominees, which included AI startup Sarvam, ecommerce marketplace Meesho, satellite launch vehicle maker Skyroot, wealthtech platform Groww, urban mobility service Rapido and logistics company Porter. You May Like An 11-member jury, chaired by Wipro executive chairman Rishad Premji, named Groww the winner, recognising its ability to sustain rapid growth while turning profitable at scale. Speaking to a gathering of more than 300 of the most influential names in India's startup and technology industry, commerce and industry minister Piyush Goyal, the guest of honour at the awards, pointed to the gap between the scale of the country's startup ecosystem and its untapped potential. Even with about 250,000 registered startups, he said, the journey was only beginning, particularly in deeptech, where the number of significant startups remains small. "We have only just begun," said the minister. "In fact, in the deeptech space, there are only a few thousand startups of significance. We have a long way to go." His remarks reflect a broader shift in an ecosystem, where the aspiration is increasingly to build companies that can compete internationally, rather than simply serve India's growing consumer base. The early years of the startup boom were dominated by ecommerce, consumer internet and digital services, but founders are taking on problems in sectors that demand deeper technological capabilities, longer investment horizons and greater spending on research and development. Many prominent voices from the industry concurred. Kalyan Krishnamurthy, chief executive of Flipkart group, termed India's startup ecosystem one of the most dynamic stories of this time. "It keeps growing in ambition, in scale and in the problems it takes on," he said. "Founders, investors, operators and customers are all building on each other's progress. ETSA does an important job in celebrating that journey and the entrepreneurs driving it." PhonePe cofounder and chief executive Sameer Nigam said India's startup landscape had widened dramatically over the past decade, with innovation spreading well beyond its early strongholds. "We started with companies largely focused on consumer technology and ecommerce," he said. "Today, we are seeing startups working in deeptech, agritech, robotics and foundational technologies. The ET Startup Awards reflect that innovation taking place across the country." Razorpay cofounder and CEO Harshil Mathur, whose company was Startup of the Year at ETSA 2022, said the strength of this year's field showed how far Indian entrepreneurship had come. "Each of them was outstanding, and choosing a winner must have been extremely difficult. It shows how far the ecosystem has come. Ultimately, the ecosystem wins when more companies do well," he said. Manu Chandra, founder and managing partner at venture capital firm Sauce, won the Midas Touch award for distinguished early-stage consumer investing. Online yoga platform Habuild was named Bootstrap Champ, while climatetech startup Varaha won the Social Enterprise award. For the first time, the Woman Ahead category had joint winners, with the jury picking Palmonas cofounder and CEO Pallavi Mohadikar and Progcap cofounder and chief executive Pallavi Shrivastava. Deeptech startup Theranautilus won the Top Innovator award, Armatrix was named Best on Campus startup, and Mukund Jha, cofounder of vibe-coding startup Emergent, was the Comeback Kid. The next chapter Discussions in Bengaluru on Friday also made it clear that global ambition will define the ecosystem's next phase. "Let's get out of the cosy comfort of the large Indian opportunity or Indian market. Let us think of going global, because those who will not go global will be left behind," Goyal said. India's lower cost structure is an advantage, but it cannot make up for inferior technology, Dheemanth Nagaraj, cofounder and CEO of AI semiconductor startup Agrani Labs, said during a panel discussion on building the hard stuff. Moderated by Accel founding partner Prashanth Prakash, the panel also included Kshitij Khandelwal, cofounder and CTO of spacetech startup Pixxel, and Laina Emmanuel, cofounder and chief executive of BrainSight AI. "At the end of the day, the technology we use is state of the art. There's no other way to penetrate the market," Nagaraj said, arguing that a cheaper but substandard product would not work. For the ecosystem's next phase of growth, however, access to capital and viable exit routes will be critical. In a fireside chat, Groww cofounder and CEO Lalit Keshre said capital was available for companies that needed it, but valuations remained a key consideration for private market investors. Meesho cofounder and chief executive Vidit Aatrey said global late-stage investors, many of whom have been focused on AI in recent years, would return to India as they reassess opportunities across markets. "Late-stage funds have been comparing opportunities across the globe... and we all know the last two to three years have been about AI. I believe they will come back to India and it will happen very soon," he said. Serial entrepreneur K Ganesh said three developments were reinforcing one another - investors were more willing to back founders for longer, public markets were accepting new-age companies that continued to invest for growth, and entrepreneurs were taking on harder problems in sectors such as semiconductors, space, defence and energy. "Every successful IPO gives investors a reason to fund the next deeptech company," Ganesh said. The Economic Times Startup Awards were presented by IDFC First Bank, with workspace partner Indiqube, knowledge partner Tracxn and hospitality partner The Leela Palace, Bengaluru. Add as a Reliable and Trusted News Source

BusinessWorld
Oct 10th, 2026
Razorpay's AI WhatsApp agent cuts customer support volume 30-40%.

Razorpay's AI WhatsApp agent cuts customer support volume 30-40%. Six in 10 interactions with the payment company's agentic WhatsApp bot are now through voice, as Razorpay expands AI-led merchant support Razorpay's agentic WhatsApp support system has reduced the company's customer support volume by almost 30-40 per cent, Harshil Mathur, CEO and Co-founder, Razorpay said at the ElevenLabs Summit in Bengaluru this week. The company said 60 per cent of interactions with the bot are now taking place through voice. The deployment reflects Razorpay's broader push to move merchant support and payment operations from conventional dashboards and support channels to conversational AI. The company has been expanding AI agents across payments, merchant engagement and business operations, including through its Agent Studio platform. Voice Emerges As A Key Interface Razorpay initially expected merchants to primarily interact with its WhatsApp agent through text. However, voice quickly became a significant mode of interaction, with about 60 per cent of transactions or interactions with the bot taking place through voice, according to Mathur. The agent allows merchants to raise routine operational queries through WhatsApp instead of relying on conventional customer support channels. These include questions around payment failures, transactionrelated issues and technical assistance, with the system handling the interaction conversationally. The executive said the shift to the agent had reduced customer support volumes by almost 30-40 per cent, as merchants could ask questions directly through WhatsApp rather than reaching out to conventional support teams. Razorpay has also been expanding the use of conversational AI beyond support. In September, it launched RAY, an AI account manager on WhatsApp, allowing businesses to ask about payments, settlements and support issues through text or voice notes. Razorpay said businesses had already held more than 20,000 conversations with RAY at the time of its launch. From Support To Agentic Operations The WhatsApp deployment is part of a wider shift at Razorpay towards AI agents that can act on behalf of businesses rather than only answer queries. The company launched Agent Studio in March, allowing businesses to deploy AI agents for tasks including subscription recovery, payment operations and customer engagement. Razorpay's Agent Studio also supports integrations with platforms such as WhatsApp and ElevenLabs, allowing businesses to build conversational workflows around payments and other operations. The company has positioned the platform as an AI layer through which merchants can automate activities that previously required manual intervention. The company has also deployed ElevenLabs' voice agents for outbound merchant engagement. According to ElevenLabs, Razorpay had completed more than 35,000 outbound calls across five or more use cases by April, with a connection rate close to 28 per cent. The deployments included churn recovery, feature adoption and incident management.AI Moves Beyond Human Support Razorpay is also using AI agents internally to identify and address technology issues. The company executive said its engineering teams can use AI agents to analyse customer tickets, identify whether an issue stems from a software bug, and generate a code fix that is then raised as a pull request for human review. The company expects the role of human reviewers to reduce as the reliability of these systems improves, although human oversight remains part of the current process. Mathur indicated that Razorpay expects such workflows to move closer to automated resolution over time. The broader strategy is to use agents across the merchant lifecycle, from customer support and payment troubleshooting to revenue recovery and business operations. Razorpay has said its AI platform is designed to allow agents to access relevant business context and take actions across its payment infrastructure. The company has also been pushing voice-based commerce beyond merchant support. In February, Razorpay launched Agentic Payments for Voice AI, allowing AI agents to connect with its payments infrastructure so that voice interactions can move from conversation towards completing transactions. BW Reporters The author is a Trainee Correspondent at BW Businessworld.

exchange4media
Sep 23rd, 2026
Visa's Gaurav Ramdev awarded at Truecaller Ads Pitch BFSI Marketer Awards 2026.

Visa's Gaurav Ramdev awarded at Truecaller Ads Pitch BFSI Marketer Awards 2026. Gaurav Ramdev serves as the Head of Marketing, India and South Asia at Visa. Gaurav Ramdev, Head of Marketing, India and South Asia at Visa, has been honoured at the Truecaller Ads Pitch BFSI Marketer Awards 2026 for his outstanding work, vision and leadership. The honour recognises his contribution to marketing and brand-building in the banking, financial services and insurance (BFSI) ecosystem. Ramdev's recognition highlights his role in driving marketing initiatives at Visa and contributing to the brand's efforts in the evolving digital payments and financial services landscape. The honour reflects the growing focus on innovation, customer engagement and technology-led marketing across the BFSI sector. Gaurav Ramdev joined Visa as Head of Marketing to play a pivotal role in strengthening the brand and marketing efforts across the ecosystem in India and South Asia. His focus is on brand building and customer engagement and accelerating Visa's growth by reinforcing the brand's position as a trusted partner delivering innovative payment solutions. An award-winning marketer with 19 years primarily across CPG and Fintech, Gaurav has previously led marketing at Coca-Cola INSA and Razorpay. He joined Visa from Protean e-Gov Technologies where he was the Chief Growth & Marketing Officer and built the marketing function from scratch, besides leading a successful public listing and D2C growth operations. The Truecaller Ads Pitch BFSI Marketer Awards 2026 celebrates marketing professionals and leaders who have made an impact through strategic thinking, innovative campaigns and effective brand-building initiatives. Ramdev's recognition adds to the list of industry professionals honoured at this year's edition.

Arcknet
Sep 19th, 2026
Ecommerce payment gateway in India: UPI, Cards & COD for Wix and Shopify stores (2026).

Ecommerce payment gateway in India: UPI, Cards & COD for Wix and Shopify stores (2026). 1 hour ago An ecommerce payment gateway in India is the service that lets a Wix or Shopify store accept UPI, debit and credit cards, net banking, wallets, and - for most product categories - cash on delivery, then settle that money into the seller's bank account. For most Indian stores in 2026, the right setup pairs a UPI-first gateway such as Razorpay or Cashfree with COD for categories where first-time buyers still hesitate to pay online, since UPI alone now accounts for the majority of online transaction volume in the country. Why the gateway you pick still decides whether a sale completes. Checkout is the one page on an ecommerce store where every rupee of ad spend and every hour of SEO work either converts or evaporates. A shopper in Jalandhar or Ludhiana who reaches checkout and doesn't see UPI as the first, obvious option will often just abandon the cart rather than dig through a menu for it. The store's product photography and pricing rarely lose the sale at this stage - the payment options do. That's true whether the store runs on Wix Studio or Shopify, and it's one of the first things Arcknet checks when auditing a client's ecommerce build. The payment methods an Indian store can't skip in 2026. * UPI (GPay, PhonePe, Paytm): the default choice for most shoppers under 40 - it needs to be the first, one-tap option at checkout, not buried under "other methods." * Cards (Visa, Mastercard, RuPay): still essential for higher-ticket purchases and older customers; RuPay adoption keeps climbing because merchant fees are typically lower. * Net banking: a smaller share of transactions now, but some B2B buyers and older customers still expect it. * Wallets (Paytm, Amazon Pay): more useful for repeat-customer convenience than as a first-time payment method. * EMI / Buy Now Pay Later: matters once ticket size crosses roughly ₹3,000-5,000, especially for electronics, furniture, and fashion. * Cash on delivery: still requested heavily in tier-2 and tier-3 cities, and by first-time buyers who haven't built trust in a new store yet. Comparing the major gateways for Wix and Shopify stores. Fees, settlement speed, and exactly which payment methods are enabled by default change over time, so confirm current rates directly with each provider rather than relying on a number quoted months ago. As a starting comparison for Indian stores: * Razorpay: covers UPI, cards, wallets, EMI, and net banking; has a native Shopify app and integrates with Wix through its checkout/redirect flow. It's the most commonly used gateway among Indian D2C stores Arcknet works with. * Cashfree: similar payment-method coverage to Razorpay, generally known for fast payouts and reliable UPI processing; also has a Shopify app and API-based Wix integration. * PayU: an established Indian gateway with wide bank coverage, used by many mid-size retailers; connects to both platforms via API or plugin. * Instamojo: a simpler setup historically popular with very small sellers and solopreneurs, with fewer advanced features than Razorpay or Cashfree. * PayPal: only needed if the store also sells outside India - it doesn't cover UPI or COD, so it works as a second gateway alongside a domestic one, not a replacement for it. Cash on delivery: still necessary, but manage the risk. COD converts hesitant first-time buyers, but it also carries return-to-origin (RTO) risk when a customer refuses the parcel at the door. Stores that keep COD healthy generally do three things: charge a small COD handling fee or ask for a partial deposit above a certain order value, verify high-value COD orders with an OTP or a confirmation call before dispatch, and restrict COD to pin codes their courier partner actually services reliably. Tracking which products see the highest RTO rate also helps decide, product by product, when it's safe to nudge customers toward prepaid-only. Setting this up on Wix or Shopify. On Wix Studio, payment providers are connected through the site's business and payment settings, with built-in integrations for the major Indian gateways alongside support for custom redirect checkout where needed. On Shopify, gateway apps install from the Shopify App Store and connect through the store's payment settings, either as a direct integration or a manual/redirect method. The most common mistake Arcknet sees on both platforms is a store that only ever enabled one payment method at launch and never revisited it as the product mix changed. Every Wix Studio and Shopify store Arcknet builds through its website development work in Jalandhar includes payment gateway setup matched to what the business actually sells, and an existing store's checkout can be audited the same way - see recent builds at Arcknet's portfolio or get in touch to have a checkout reviewed. Security and compliance basics. PCI DSS compliance is largely handled by the gateway itself when a store uses its hosted checkout correctly - the store should never store raw card numbers on its own servers, and tokenization through the gateway takes care of that. Confirm any gateway under consideration is RBI-authorized before integrating it. None of this is legal advice; for specific regulatory questions, check the gateway's own compliance documentation or consult a qualified professional. Frequently asked questions. Which payment gateway is best for a small Wix store in India? For most small Indian Wix stores, Razorpay or Cashfree cover UPI, cards, and wallets with the least setup friction, and both have Wix-compatible integration paths. Do I need cash on delivery if I already accept UPI? In most categories outside metro-only or B2B products, yes - COD still converts a meaningful share of first-time buyers who haven't built trust with a new store yet. Can I accept international payments on the same store? Not through a domestic-only gateway. Add PayPal, or a gateway with explicit multi-currency and cross-border support, alongside your domestic gateway. How much do Indian payment gateways charge? Rates vary by provider, payment method, and negotiated transaction volume, and they change over time, so confirm current pricing directly with the gateway rather than a fixed number quoted elsewhere. Is UPI actually safer to accept than cards? Both are safe when processed through an authorized gateway's hosted checkout. The real risk in either case is a store trying to handle payment details directly instead of letting the gateway process them. Does Arcknet set up payment gateways as part of a website build? Yes - every Wix Studio and Shopify store Arcknet builds includes payment gateway setup matched to what the business sells. See recent work on Arcknet's portfolio page or reach out through the contact page.