Tesla

Makes electric cars, robotaxis and grid batteries

Installer Support - Technical Specialist

Customer SupportConfirmed live in the last 24 hours

Full-timeCremorne, AustraliaNo salary listedIn-person

About the Job

Requirements

A minimum of 2 years of experience in a contact centre or customer-facing technical support role is required.
Demonstrated ability to manage high contact volumes while maintaining quality and professionalism.
Strong written and verbal English communication skills across voice and written channels.
Experience with customer relationship management (CRM) systems and Microsoft Office Suite.
Ability to manage multiple priorities and meet deadlines in a structured environment.
Willingness to support and mentor others as a collaborative team member.

Responsibilities

Handle high volumes of inbound calls and emails, providing accurate and timely technical support for Tesla's Energy products.
Triage, troubleshoot, and resolve technical issues with battery and energy storage systems, escalating to field service or further diagnostics where required.
Educate installers and customers to ensure they have full confidence in their energy storage systems.
Communicate customer concerns to NOC Managers, Service Engineering, and Field Service as needed.
Accurately log all interactions and resolutions into the CRM in line with contact centre quality standards, meeting KPIs across response times, first-call resolution, and customer satisfaction.

Desired Qualifications

Background in the energy industry, electrical systems, or energy storage.
Understanding of distributed generation and/or energy storage systems.
Fluency in Korean, Thai, Japanese, Malay, Filipino, or Vietnamese.
Experience working with contact centre KPIs and quality frameworks.

Category	Energy - Solar & Storage
Location	Cremorne, VIC
Requisition ID	287564
Type	Full-time

Job Description

Tesla's Energy team is growing fast, and we need a technically minded, customer-focused problem solver to match. In this role, you'll be the front line of support for Tesla's Energy product lines, bringing the technical acumen to diagnose and resolve complex issues alongside the communication skills to make every customer interaction count. You'll work closely with Sales, Operations, and Service teams to proactively improve the owner experience for a rapidly expanding customer base. You thrive with autonomy, take initiative without being asked, and hold yourself to a high standard whether working independently or as part of a team. You proactively seek out opportunities to improve processes and customer outcomes, complete daily tasks accurately with minimal oversight, and are driven by a genuine desire to exceed customer expectations at every turn.

Job Responsibilities

Handle high volumes of inbound calls and emails, providing accurate and timely technical support for Tesla's Energy products
Triage, troubleshoot, and resolve technical issues with battery and energy storage systems, escalating to field service or further diagnostics where required
Educate installers and customers to ensure they have full confidence in their energy storage systems
Communicate customer concerns to NOC Managers, Service Engineering, and Field Service as needed
Accurately log all interactions and resolutions into our CRM in line with contact centre quality standards, meeting KPIs across response times, first-call resolution, and customer satisfaction

Job Requirements

Minimum 2 years’ experience in a contact centre or customer-facing technical support role
Demonstrated ability to manage high contact volumes while maintaining quality and professionalism
Strong written and verbal English communication skills across both voice and written channels
Experience with CRM systems and MS Office Suite
Ability to manage multiple priorities and meet deadlines in a structured environment
Collaborative team player willing to support and mentor others

Preferred

Background in the energy industry, electrical systems, or energy storage
Understanding of distributed generation and/or energy storage systems
Fluency in Korean, Thai, Japanese, Malay, Filipino, or Vietnamese
Experience working with contact centre KPIs and quality frameworks

About the Company

Tesla

Makes electric cars, robotaxis and grid batteries

Tesla makes electric cars and batteries that store power for homes and utilities, and it develops self-driving software and humanoid robots. In 2023, its Model Y became the first electric vehicle to rank as the world's best-selling car. Buyers order the Model 3 sedan, Model Y SUV, or Cybertruck pickup directly from Tesla instead of through dealers, and they charge on its Supercharger fast-charging network. It also sells Megapack and Powerwall batteries, runs a robotaxi service, and charges drivers a monthly fee for self-driving software that still needs their supervision. Tesla was founded in 2003, with Elon Musk as its lead early investor and a recognized co-founder, and it is based in Austin, Texas.

Company size: 10,001+
Company stage: IPO
Headquarters: Austin, TX
Founded: 2003

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