Customer Success Intern
About the job
- The candidate must be currently pursuing a Bachelor's or Master's degree in Business, Engineering, Marketing, Data, or a related field.
- The candidate must demonstrate interest in eCommerce, marketplaces, Retail Media, or digital advertising.
- The candidate must be fluent in spoken and written English and French.
- The candidate must be comfortable working with artificial intelligence tools to enhance productivity and output quality.
- The candidate must have strong analytical and problem-solving skills and be able to turn data into clear conclusions.
- The candidate must have excellent organizational skills and attention to detail.
- The candidate must have a proactive and curious mindset and a hands-on approach to learning.
- The candidate must be able to work effectively across multiple stakeholders in a fast-paced, international environment.
- Support preparation and delivery of client workshops, onboarding sessions, training materials, and business reviews to drive client engagement and adoption.
- Monitor key performance indicators and produce regular reports to track advertising network performance and surface actionable insights.
- Analyze Retail Media program data to identify performance trends and growth opportunities, translating findings into clear recommendations for client teams.
- Conduct market research on Retail Media, eCommerce, digital advertising, and competitive dynamics to inform strategic decision-making.
- Document best practices, processes, and client insights, and explore artificial intelligence tools to improve reporting, insight generation, and the overall client experience.
- Previous experience with data analysis or client-facing projects, academic or professional, is a plus.
About the company
Mirakl provides a software-as-a-service platform that enables businesses to launch and scale their own online marketplaces. It serves B2C and B2B ecommerce, retailers, and manufacturers by handling listing, orders, payments, and fulfillment through a centralized marketplace system. The platform adds omnichannel capabilities and customer-experience features, along with best-practices guidance, plus optional consulting and support services. Mirakl aims to help clients grow sales and expand product catalogs by enabling third-party sellers to participate without owning inventory.
Company Size
501-1,000
Company Stage
Debt Financing
Total Funding
$1.1B
Headquarters
Paris, France
Founded
2012
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Simplify's Take
What believers are saying
- Mirakl reported 2025 group profitability, improving hiring leverage and customer confidence.
- Mirakl Connect produced $11.7M ARR in under a year.
- Mirakl Ads spend rose 258% in 2025, showing monetization beyond core SaaS.
What critics are saying
- Enterprise retailers can replace Mirakl with Shopify, Adobe, or in-house marketplace stacks.
- Agentic commerce revenue is unproven; closed beta limits 2026 adoption and pricing.
- If AI platforms and retailers own direct checkout, Mirakl becomes middleware commodity.
What makes Mirakl unique
- Mirakl reached $218M ARR in 2025, spanning marketplaces, retail media, and seller expansion.
- Mirakl Nexus and Stripe connect AI agents to commerce, payments, and fulfillment.
- Best Buy, Janie and Jack, and 450 marketplaces validate enterprise distribution.
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Benefits
Hybrid Work Options
Flexible Work Hours
Growth & Insights and Company News
6 month growth
↑ 1%1 year growth
↑ 1%2 year growth
↑ 0%Mirakl and J.P. Morgan Payments have announced a strategic global partnership to enable agentic commerce at enterprise scale. The collaboration combines Mirakl's Nexus agentic commerce solution with J.P. Morgan Payments' payment infrastructure to power secure, autonomous AI agent transactions. Mirakl Nexus optimises product catalogues for AI discovery and enables merchants to sell through LLM channels like Gemini, Copilot and Perplexity. J.P. Morgan Payments provides secure payment processing, tokenisation and fraud protection to support agent-driven purchases. The integrated solution enables AI agents to discover, evaluate and purchase products autonomously whilst maintaining enterprise-grade security and control. The companies are currently working with select retailers in a closed beta programme, with broader availability planned for 2026. Mirakl, founded in 2012, operates an intelligent commerce platform serving over 450 marketplaces globally.
Best Buy is launching an influencer program, following a model popularized by Amazon and Walmart. As The Street reported Sunday (March 23), both those retail giants have programs that let popular internet personalities curate their own digital storefronts. Now, Best Buy is getting in on the act. “Influencers and creators will be able to build their own branded digital storefronts on Best Buy’s website, which we expect to drive increased traffic, engagement and sales,” CEO Corie Barry said on an earnings call earlier this month
Online merchants selling on Mirakl marketplaces can now sync orders, manage inventory and automate fulfillment through Ordoro. This capability follows the integration of Ordoro’s eCommerce logistics and inventory management platform with Mirakl’s software-as-a-service (SaaS) solution for marketplace and dropship platforms, Ordoro said in a Friday (March 21) press release. “Marketplace selling is rapidly advancing, and merchants need tools that make fulfillment and inventory management effortless,” Orodoro CEO and Co-founder Jagath Narayan said in the release. “Through this partnership, we’re giving sellers on Mirakl a powerful way to automate their operations and scale their businesses seamlessly.”
Marketplace solution provider Mirakl has generated over 162 million euros in annual recurring revenues in 2024. Its GMV also showed a year-on-year growth of 30 percent, reaching 10.3 billion euros.Mirakl is a French marketplace solution provider. This means that it offers a SaaS solution, with which B2C and B2B companies can create and scale online marketplaces. In addition to the marketplace solution, it also offers services like streamlined seller payments, and retail media.Full-year profitabilityThe company has recently published its results for 2024. While the Mirakl Platform reached profitability by the end of 2023, last year it was able to maintain profitability during the whole year. This was due to client acquisition and cost management
Janie and Jack, a design house offering apparel, footwear and accessories for kids, partnered with eCommerce software solution provider Mirakl to launch a third-party marketplace. The new marketplace platform will let third-party sellers integrate their products into the Janie and Jack website, according to a Wednesday (Feb. 5) press release. These sellers will offer home furnishings and decor, toys, health and wellness products, and kids and baby gear, according to the release