Rider Care Representative

Rider Care Representative - The Netherlands

Are you passionate about delivering exceptional customer service? Do you thrive on building positive relationships and solving problems with creativity and care? If you love cycling and want to help others get on a bike, this could be your perfect ride.  At Specialized The Netherlands, we’re on the lookout for a Rider Care Representative to be the friendly, knowledgeable voice supporting our riders and retail partners. You’ll be part of a collaborative, dynamic team that’s as enthusiastic about bikes as it is about people.

Your responsibilities

• Be the first point of contact for riders and retailers via phone, email, messaging, and in person.
• Provide expert support across Specialized’s product range, including warranty, technical queries, and service parts.
• Solve complex issues with rider-focused, creative solutions.
• Build strong relationships with our European retailer network.
• Collaborate with global teams and internal departments to resolve product and rider concerns.
• Occasionally attend cycling events across Europe.

How you will make a difference

• Proven experience in customer service.
• A passion for cycling and basic bike maintenance knowledge (bonus points for repair proficiency!).
• Strong communication and time management skills.
• Confidence using Microsoft Office (Oracle and CRM experience are a plus).
• A team-first attitude and a proactive problem-solving mindset.

Why Specialized?

We truly value the passion and dedication our team brings to Specialized. In return for your invaluable contribution, we offer a generous and well-rounded benefits package designed to support your wellbeing, growth, and lifestyle:

• A competitive and market-based salary.
• Competitive bike loan & purchase policy – ride the best, with support from us.
• Competitive equipment & apparel purchase policy - gear up with confidence.
• Opportunities to stay active: Join a sporty lunch ride through the woods or on the road, enjoy a full workout in our in-house gym with showers and changing rooms, or go for a run with colleagues.
• Excellent secondary benefits, including pension, additional insurance and a collective health insurance plan.
• Your choice of an NS Business Card or travel allowance (€0,23 per km).
• Enjoy flexible working with a mix of office and a remote day. With a proper home office setup and a home-working allowance (€2,50 per day).
• Regular fun team activities.
• Make a real impact in the lives of riders across Europe and The Netherlands.
• Work with a global leader in cycling innovation.
• Be part of a supportive, passionate team.

Ready to take this opportunity?

Apply now for the position of Rider Care Representative, upload your CV, and tell us why you’re the perfect match!

About Specialized

First and foremost, we are riders. We share the core belief that bikes help make the world a better place. From product development and operations to finance and marketing - every role at Specialized contributes to a culture of sustainable, global growth and innovation. Around the world, we work to recruit candidates who are passionate and curious with the belief that everyone has the potential to be a leader.