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Konecranes

Global material handling and crane solutions

Outside Sales Representative for Service and Modernization of Crane Systems

Field SalesUpdated on Nov 14
Full-timeIlsfeld, Germany

About the Job

Requirements

  • Completed technical or commercial vocational training.
  • Strong customer orientation, communication skills, and a confident manner.
  • Ability to work independently and collaborate with a range of internal and external contacts.
  • Willingness to travel regularly for business.
  • Several years of professional experience in a comparable environment; experience as a service technician, inside-sales representative, estimator, or planner is desirable, as is confidence working with customers in sales contexts.
  • Sound knowledge of technical service and sales, understanding of industrial services and retrofit solutions, and experience analyzing customer needs and preparing technical solution concepts.
  • Confident use of Microsoft Office applications and basic knowledge of CRM systems such as Siebel for structured documentation and customer support.

Responsibilities

  • Achieve sales targets for services, retrofits, lifting equipment, and consulting services through customer support, preparation of offers, and implementation of customer initiatives; assess opportunities, conduct risk analyses, and document activity in the Siebel CRM system.
  • Identify and make initial contact with potential customers, analyze market and customer data, develop and implement targeted sales measures, and maintain CRM records of customer potential and contacts.
  • Maintain customer relationships through regular visits and communication, resolve operational questions concerning matters such as prices, deliveries, and invoices, and conduct project negotiations.
  • Analyze individual customer requirements through discussions and document review, and develop suitable proposed solutions using configuration tools.
  • Accurately record sales activities in the CRM system, prepare systematically for weekly coaching sessions, and file relevant information on central platforms to ensure internal traceability.

Desired Qualifications

  • Experience in a comparable environment in roles such as service technician, inside-sales representative, estimator, or planner.

About the Company

Konecranes

Global material handling and crane solutions

Konecranes makes lifting equipment and services for industrial sites, such as overhead cranes, hoists, and other material-handling solutions, along with maintenance, modernization, and related services. Its products are heavy-duty cranes and related components that move large loads; they operate through a combination of mechanical systems (cranes, hoists), electrical controls, and digital services for monitoring, safety, and efficiency. The company differentiates itself through its broad global service network, a wide portfolio that includes both single devices and integrated lifting systems, and a strategy built on servicing and supporting customers across many industries after installation. Its goal is to be a leading global provider of material-handling solutions, helping customers increase safety and productivity by moving heavy loads efficiently and reliably.

Company size
10,001+
Company stage
IPO
Headquarters
Hyvinkää, Finland
Founded
1903

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