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Channel Talk

AI-powered customer messaging and CRM platform

Japan Product Specialist

Product ManagementConfirmed live in the last 24 hours
Full-timeSeoul, South KoreaNo salary listed

About the Job

Requirements

  • Applicants must reside in South Korea as a Japanese national, or be Korean with native-level Japanese proficiency, such as through long-term residence in Japan.
  • Have a deep understanding of Japanese culture and user sentiment.
  • Have at least two years of experience in an IT or SaaS product-related role, such as product management, customer experience, localization, or analysis.
  • Have experience collaborating with engineering teams.
  • Understand planning and development mechanisms.
  • Be able to manage schedules and quality carefully and check details.
  • Have experience writing logical documents, such as product requirement documents or research documents, and improving processes.
  • Be able to resolve conflicts or problems through communication.
  • Be comfortable meeting and understanding customers.

Responsibilities

  • Work in Korea as the representative for the Japanese market within the product team.
  • Verify product quality based on translation and user experience review, including language, culture, and regulations.
  • Relay Japanese market customer needs and Japanese user feedback to the product team.
  • Participate in the full process, from feature definition through launch, based on Japanese customer needs.
  • Serve as a communications hub with the Japan headquarters and various stakeholders, and between the Korea headquarters product team and Japan headquarters sales and customer-success teams; take responsibility for the Japanese user experience.
  • Coordinate feature-development priorities and schedules in close collaboration with the Korea product team, including product managers, product designers, and engineers.
  • Understand the overall impact of Japanese-market considerations throughout planning, design, quality assurance, launch, and operations.

About the Company

Channel Talk

AI-powered customer messaging and CRM platform

Channel Talk is an AI-powered customer-messaging and CRM platform that offers a website chat widget, a unified inbox for conversations, AI chatbots and automation, CRM marketing, and team messaging, with integrations to channels like WhatsApp. It centralizes customer messages across websites and messaging apps into one interface, where bots can respond and automate tasks, while teams coordinate marketing and sales. It originated from Channel Corporation (formerly Zoyi) in South Korea and serves customers in Korea, Japan, and other markets. The goal is to improve customer engagement and support by simplifying conversations and automating routine tasks across channels.

Company size
201-500
Company stage
Late Stage VC
Total funding
$43.7M
Headquarters
Seoul, South Korea
Founded
2014

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