ProgressSoft

Bank-focused financial and payment solutions

Associate Support Engineer - Induction

IT Service Desk & End User SupportConfirmed live in the last 24 hours

Full-timeAmman, JordanNo salary listed

About the Job

Requirements

Fresh graduates with up to one year of experience are eligible.
A Bachelor of Science degree in Computer Information System or a related field is required.
Willingness to work different shifts: 4:30 p.m.–1:00 a.m., 12:00 a.m.–8:30 a.m., or 8:00 a.m.–5:30 p.m.
Willingness to travel and work extra hours when needed.
Willingness to relocate as needed.
Excellent written and verbal communication skills in Arabic and English are required.
Knowledge of database engines including Oracle, Microsoft SQL Server, and PostgreSQL is required.
Knowledge of Unix/Linux and Windows operating systems is required.
Knowledge of cloud infrastructure tools Docker and Kubernetes, and DevOps techniques, is required.
Knowledge of application servers including Apache Tomcat, WebLogic, and WebSphere is required.
Familiarity with networking, high availability and disaster recovery, and backup and recovery strategies is required.
Strong customer service and interpersonal skills are required.
Ability to listen to end users, understand their descriptions of problems, and explain resolutions is required.
Integrity and ethical conduct are required.
Ability to uphold organizational values is required.
Respect and sensitivity toward cultural differences are required.

Responsibilities

Provide first-line helpdesk support and handle associated processes.
Provide tier-one telephone support for software applications.
Perform basic troubleshooting for software problems covered in training.
Use helpdesk software to maintain accurate records of incoming calls, opened incidents, and requests.
Route calls and notify technicians of critical situations requiring immediate attention.
Maintain the skills needed to interface with users regarding specific problems.
Troubleshoot issues and provide appropriate solutions.
Serve as a liaison between customers and the technical department.
Protect client confidence and operations by keeping information confidential.
Contribute to team efforts and perform related results as needed.
Perform other duties incidental to the work.

Associate Support Engineers - Induction

ProgressSoft · Amman, Jordan · — · Posted 2026-09-23

Workplace: on_site

Description

We are looking to recruit Associate Support Engineers who will receive an intensive training in the field of Support & Implementation and its related technologies and will be involved in providing remote IT technical liaison during the shift, in addition to providing support and network administration to the customers and troubleshooting issues over the phone/emails and onsite whenever needed.

Responsibilities:

Provide first-line support for the helpdesk and all associated processes.
Provide tier-one telephone support for software applications.
Provide Basic troubleshooting for software problems covered in training.
Utilize help desk software to keep an accurate account of all incoming calls, opened incidents, and requests.
Route calls and notify technicians of any critical situation requiring immediate attention.
Maintain the proper skills necessary to interface with a variety of users regarding specific problems.
Troubleshoot and provide appropriate solutions to problems.
Serve as a liaison between customers and the technical department.
Maintain client confidence and protects operations by keeping information confidential.
Contribute to team effort by accomplishing related results as needed.
Perform any other related duties incidental to the work.

Requirements:

Fresh graduates - up to one year of experience.
BSc degree in computer information system or any related field.
Willingness to work on different shifts either from (04:30PM - 1:00AM) or (12:00AM – 08:30AM) or (8:00AM - 5:30PM).
Willing to travel and work extra hours when needed.
Willing to relocate as needed.
Excellent written and verbal communication skills (Arabic & English languages).
Knowledge of Database engines (Oracle, MS-SQL, Postgres).
Knowledge of Operating Systems (Unix/Linux and Windows).
Knowledge of Cloud Infrastructure Tools (Docker & Kubernetes) and DevOps Techniques.
Knowledge of Application servers (Apache Tomcat, WebLogic, and WebSphere).
Familiar with Networking, HA & Disaster Recovery, and Backup & Recovery strategies.
Strong customer service and excellent interpersonal skills.
Ability to listen and understand what is being described by the end user as well as the ability to explain problem resolutions when necessary.
Work with integrity and ethics.
Uphold organization values.
Show respect and sensitivity for cultural differences.

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About the Company

ProgressSoft

Bank-focused financial and payment solutions

ProgressSoft provides a broad suite of financial and payment software and services to banks and other financial institutions. Its products help banks process payments, manage financial transactions, and support related financial workflows through an integrated software portfolio that evolves over time. The company distinguishes itself by serving as a long-term technology partner to more than 380 financial institutions worldwide, with a track record dating back to 1989 and a focus on expanding and updating its offerings. Its goal is to help financial institutions run modern, efficient payment and financial operations by delivering a continuously growing set of solutions and services.

Company size: 501-1,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Al Jizah, Jordan
Founded: 1989

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