Channel Operations Account Manager

Summary

Here’s work and there’s your life’s work. The kind of work that has your fingerprints all over it. The kind of work you’d never compromise on. The kind of work which surprises and delights others. You can do that kind of work at Apple. People don’t come here to play it safe. They come here to swim in the deep end. They want their work to add up to something big. Something that couldn’t happen anywhere else.

Minimum Qualifications

BA/BS degree in Business or related field, MBA/Masters or equivalent degree preferred Excellent communication, presentation and stakeholder management skills

Preferred Qualifications

3+ years of planning experience in supply chain, sales operations or similar Top-notch analytical/negotiation skills Ability to toggle between strategic and detail orientated thinking Tenacious problem solving and issue resolution skills Ability to influence across multiple functional teams Flexibility to adapt to fast-moving and rapidly changing environments Ability to deliver quality work to tight deadlines Capacity to thrive in an environment where accountability without control is prevalent Strong work ethics, perseverance and flexibility Enthusiasm for working through ambiguity

Description

Join the Pacific Reseller Operations (PAC RO) team, the heartbeat of Operations at Apple. Experience the best of both worlds, working with thousands of our external Reseller Partners as well as working closely with the best minds within other functions of Operations. The RO team works in a dynamic environment as we engage Reseller Partners in Collaborative Planning, Forecasting & Replenishment (CPFR) in a portfolio which adds to our multi billion dollar Channel business including Telco, Reseller and Distributor routes-to-market. The PAC RO team is the key operations liaison with Apple’s Reseller Partners and works with our partners to ensure that the supply chain run as efficiently as possible, in order to maximise sell-through across a fast growing region. Join us as we blaze new grounds and grow our footprint. This role covers Southeast Asia markets.

Responsibilities

Analyse the demand and backlog data in conjunction with customers on distribution flexibility, inventory and sales data to drive POS in-stocks and maximise revenue and sell-through. Ability to develop supply and demand forecast for selected products, reviewing supply, sell-in forecast and ensuring sufficient backlog and credit to support. Review weekly allocation plan and ensure supply visibility is communicated to partners in a timely manner. Remain knowledgeable of Resellers’ performance requirements, product line and service offerings. Act as the single point of contact for communicating operational issues and solutions to accounts. Work with functional experts to understand account business problems & processes and work towards solutions. Handle partner concerns or issues and drive resolution in a timely manner. Identify and drive account process improvement opportunities. Active communication to Internal customers / partners on Apple order status and products. Strengthen business relationships with our customers - end-users, external partners, sales, and internal partners. Drive and participate in New Product Introduction engagement with resellers. Lead or participate in cross-functional initiatives and projects. Drive innovation opportunities.